Arthur Hagar Air Conditioning & Heating

Call today and inform them that my second AC unit not running, schedule a maintenance check for next week, mean after 7 days when I told them it quite long the representative told me you have two floor so the second unit still running why you are complaining!!!???? That is totally rude and unprofessional
Following up, tech came and check, there one part damage and he mentioned it usually common for this part to get damage. I said ok go replace it he said no spare I have to wait another week between the part arrive and scheduling, this is the second week without AC

Called in to see if they could come out to service AC because it iced up. Lady at desk said they can come out Wednesday of the following week 🤔...REALLY! It's only 100* outside and I guess they don't care. They installed 3 units for me several years ago to the tune of $20k + and have been servicing the units to a tune of $730 per year. Then when I really need their help they don't respond in a timely fashion nor does the receptionist care to offer a better solution. Must be nice to have so much business that customer care is thrown out the window.

The worst customer service I've experienced and last time I will ever call them. Had them out about a month ago when the AC units weren't working, as their name is on the side of our AC units since they installed them on our brand new home. The service tech spent his entire time blaming the Nest system and said the AC units were just fine, but had us up and working when he left. Fast forward to today, a month later, when the AC units stop blowing cold air in 100 degree temps, and I call to get a service tech out. I thought I was lucky to have the "head service guy" answer the phone, except he spent his entire time on the call rudely talking over me and as if I hadn't heard from one of his technicians already, providing me a lecture of why they hate the Nest products and how it was a mistake for us to use them, and he could get us in for a service call 5 days later. I realize summer in hot Texas is a busy time, especially for AC repair, but 5 days, really??? And in the meantime in the heat advisory and 100+ temps, I'm just going to sit here with my baby and cook? No thanks, I think I'll work with a company who is respectful and willing to support our tech-savvy choices (which we have never had any problems with) - who, by the way, will actually be here before noon.

The Technicians are great and very helpful. But when you call in you get this rude receptionist. They didn't give us a time they would come out to replace a part all they said was they would be there on Thursday. They do not open until 8 am so we set our alarms for 8 am just in case. When we woke up we had 12 missed calls and 6 voicemails. Each one more rude than the last. Simply put we will no longer be using Arthur Hagar because of your receptionist.

Always a good experience with Arthur and today with Adan.

I have had a great experience with Arthur Hagar. The receptionist was very polite and understanding. They arrived on time and were quick with replacing our AC units. I have had no problems since the replacements. Very professional service, I highly recommend!

We have been using Arthur Hagar for many years and they are always professional and always reliable. Chase Capps has always been easy to work with, and taken care of all of our projects.

Technician never bothered to come for their appointment that we’d been waiting 10 days for. We had to call in the morning to confirm the appointment time. Offered no explanation when no one showed up. Will get service elsewhere.

Working with Arthur Hagar Air Conditioning was a very pleasant experience. They arrived on time, was very helpful, and provided great customer service. I will definitely be calling again if need be.

Our home is only 6 years old. We have had to replace the entire unit that Hagar installed. The compressor went out first. Then, the A-coil rusted out. Of course all after the 5 year warranty ran out. If I could give them no stars I would,. Stay away from these people.