Arthur Hagar Air Conditioning & Heating

The contractors did a marvelous job, definitely gonna use them for future repairs. We were offered 2 different models and 2 types of payment options in the quote. Everything about the entire experience was great.

Great experience with George and Rudy. Awesome deal, top tier equipment, and super clean installation. The city inspector even commented that he only lets Arthur Hagar heating and air work on his own home. I couldn't be happier! They also did the original install on my house when it was new in 1999, and that system was still running great when I had it replaced for this higher efficiency heat pump.

Great company. I needed my HVAC system replaced. From the start the sales person took their time and answered all my questions about what systems they sold and did a comparison of features each had. They did not pressure me into making a decision or make numerous phone calls after giving quote pressuring me to choose them as my installer. The crew that installed the unit was awesome. They worked fast and efficient and showed respect for my property. If I had to complain about anything; I would have like a little training on the new thermostat in person, however I called and asked my questions and all questions were answered.

Makes me so sad to find out the work I hired them for was either not done or very poorly done. Had a recent a/c issue (note: AH installed it all) and was told they’d try to get out that day and if not, the next morning. Didn’t make it that day so called the next morning to make sure they’d be here and was told they would TRY to make it the second day. Hired someone else. They were here in 45 minutes and within 5 minutes showed me the part that needed to be replaced. Within the next 15 minutes we were done. However, they told me also that our outside unit was filthy........we had just paid AH to clean and check our unit two months prior. We had also paid to have the coils cleaned and they were filthy. No more of that for us!

Our A/C unit died. In the summer. Blerg! Our home was built in 1972 and this was the original unit installed by....Arthur Hagar! Yes, our unit lasted 45 years! We got a half dozen quotes. Arthur Hagar wasn't the cheapest, but, balanced with the equipment and services they were offering, their longevity in the area, and the fact that they had installed the original unit, we opted to go with them. Jeremy and Josh showed up early (yay!) on our appointment day and got right to work. Within 3 hours the old system was out and the new one was blowing cold air! There were no surprises, no hidden fees. They were clean, courteous, and professional, and left our home as clean (if not cleaner) than they found it (Jeremy vacuumed out the a/c closet and the return air chamber before installing the new one). We had them add a couple of drops while they were here and they left no evidence that they had been sawing through our ceiling. George, our sales rep, stopped by during the install just to check up on us. I am extremely pleased with Arthur Hagar's service, personnel, promptness, and attention to detail. I would highly recommend them for any of your air conditioning or heating needs. 5 STARS!!!!!!!

Awful company to do business with. They said they Ordered our part and quoted us 3 days. It’s been 10 days and we still have no part nor ac in the heat of Texas. Do they care? Nope. They can’t return phone calls, always “gone to lunch” past the hours the answering machine says are the lunch hours. The front office lady is extremely rude. I’m still waiting on a phone call from a manager who hasn’t made it back from lunch. It’s 2pm I’ll update after I get a phone call back.

The dispatcher that answers the phone was very rude both times I talked to her. The first time they sent a service guy who replaced a blown fuse and did not track down the reason it blew. The fuse went out again right before the recent cold snap and they could not return for several days. Instead of being left without heat we called another company they were friendly and the service guy found a short that he corrected. I will never use these people again.

This company was the original installer when we built our home so I relied on them for annual service.
At one point, they sold me a "Discount Deal" if I would commit to a second bi-annual service to which I agreed.
Sadly, I'm human and more than six months went by when I remembered we had not been called to set up the second appointment. When I called, I was told that I "waited too long" and that the offer no longer was valid, even though they had my money.
My reasoning is that I don't work on AC systems for a living and I should not have to call and remind them of their commitment, but I guess I won't make this mistake again.

Called them July 14th and appointment was made for July 15th, 11:00 AM-2:00 PM. Rico came about 12:25 PM which was timely for me. He was very professional, knowledgeable, informative and used safety measures for covic by wearing mask. He listened to me when I asked him about the problems I had been having with my A/C and he was very thorough and polite and helpful. Showed me the problems and parts that was needed. Thank you Rico for spectacular service!!!

Rico came out to do an inspection on my AC unit that had broken. He explained everything that was wrong and gave a timeline on how long the repairs would take once the parts came in. Super nice and great attitude considering he was here around 8 pm and had more stops after my house.