Arthur Hagar Air Conditioning & Heating

Dale was amazing. Kind, quick and professional. Thanks Dale.

Had these folks install our system in our house when we built from the ground up. They were great to deal with throughout the construction process. However, our system is 2-1/2 years old and looks like out condensing unit fan had gone out. Their recorded message says they will call back within 30 minutes whether weekends or holidays. I’ve called them three times and I have yet to receive a call back. I get that it’s hot and they probably have many service calls but to not get a return call back even with it being Labor Day is very disappointing. If you’re not going to call back please take that part of the message off of your recording or do call back and at least tell me you cannot make it out until next business day.

Mike
Crowley, TX

We used Arthur Hager, through our builder, to purchase and install a new HVAC system for our new home (four Trane units in our case). We were surprised to find out that, after two years from the installation date, they, Arthur Hager, refused to service our units. We were not informed of this by Hager or our builder. My advice to anyone building a new home is to purchase your new HVAC system from a dealer that not only sells the systems but services them as well - without conditions. Hager will get no more of my business.

Scott Steenson
Chalk Mountain, Texas

It is very disappointing when you know a certain company ( Arthur Hagar) installed your AC Unit very poorly to The point to where AC in attic shifts, breaks pipes and leans And leaks all over your ceiling because it wasn’t strapped properly and knowing my home is only 3 years old but it already has Unsightly water damage On ceiling and when my husband and I called Arthur Hagar Company they did nothing to assure us that it would get fixed, no apologies, nothing! as a matter of fact the lady who answered the phone said she spoke to the AC tech and he said it could of shifted for many reasons but that they weren’t going to come out to my house to tell us why it shifted because they didn’t know.. I told the kinda rude lady on the phone that before we start to repair our ceiling I wanted to make sure everything was good With the AC in the attic Because I didn’t want it to leak again after we make repairs on our ceiling and then I asked her about warranty since the AC was only a few years old And she said that the warranty is only good for parts and not the labor warranty.. apparently The labor warranty was only good for the first two years? And from what I was telling her, she didn’t think the warranty for parts would be covered in my situation.. So aside of all that.. Arthur Hagar charges an outrageous price of $90 for diagnosis ( and in reality we shouldn’t even have to pay for a diagnosis since Arthur Hagar company installed our unit very poorly ) and the soonest someone could come out to check out the AC would be a week from the day I called.. and apparently anything after 5pm was not convenient for Arthur Hagar company Because they close at 5pm, and weekends we’re not good for Arthur Hagar company either which was a real big problem for us because we don’t get home till after 5pm.. so bottom line! I was encouraged by the rude lady I was speaking with over the phone to look at Other companies that could accommodate my needs otherwise the soonest they could get to me would be in a week.. I did call other companies and had two different AC techs come check out the AC unit in my attic the next day and both AC techs told me the same thing! that the AC unit in my attic was poorly installed and not strapped correctly.. all I want to say is that my husband and I serve a mighty God and may he deal with Arthur Hagar air conditioning and heating accordingly! The work was done in poor quality and the customer service is not very good! Very, very disappointed that This company obviously doesn’t own up to its mistakes!

Our AC went out unexpectedly in August! It was 110 degrees outside and we were leaving for vacation in just a few days. We called several companies and got quotes for both repairs and replacements. Arthur Hagar was by far the most responsive, prompt and informative, and gave us the most options regarding repairs and replacements. We ultimately decided to replace the unit. Chase and his team were out to the house with 24 hours and had the unit replaced by lunch time. The house was cool and we were back in our beds that night. The city came to inspect the new unit and reported the job was “done perfectly” and “looked amazing”. We’ve been nothing but highly pleased with our more efficient, quiet, and cost saving new AC unit and we are loving the REME air purifier and have noticed our allergies are much better! I can not recommend (or thank!!!) Chase and Arthur Hagar AC enough!!! 5 stars!!!!

After receiving a quote from another company, we decided to have Arthur Hagar come out for an addition quote. Arthur Hagar was MUCH cheaper, and the technician provided excellent customer service! Shout out to Mike for coming by our house and fixing a heating element cable for us. He was SUPER professional and courteous, and provided excellent quality work. He also took a few extra minutes to educated us further on some AC and heating tips. He was a class act! Thanks, Arthur Hagar AC & Heating!

Great company! I'm always worried when I call an AC company that the so called "service guy" they send out is just an salesman only interested in selling me a new unit. Not with Arthur Hagar! From the installation to the follow up service calls, this company has been reliable, honest, and very professional. I would highly recommend this company to my friends and family!

PS: The unit they installed has been extremely efficient and has greatly reduced my electric bills.

We had NO problems with our Arthur Hagar Air Conditioning. We replaced 3 units in total and used Arthur Hagar for all three. They showed up exactly when they said they would and did an outstanding job in a very short time. Their Trucks are clean and organized and they know exactly what they are doing. Since mine was a replacement they did an audit of the existing Ducting also. Pricing was competitive with our new Carrier Variable Speed units- They run very well and are super quiet- it will take a while to figure out the Thermostats as they have so many features- they work very well. Great Work!

Had a high efficiency heat pump system put in my house last summer by Arthur Hagar. The salesman was thorough and informative. The price I got was better than the one I got from the company I've been using for over 10 years! Have been very satisfied with my purchase and my entire experience with this company. No wonder they have an A+ rating with the BBB. Keep up the good work guys!

This company installed my AC unit 3 years ago, 2 years in I started having problems with the system that they could not figure out. They came out 4 times in the last year. When they came out this last week they told me that the AC Coil is cracked and since we are now over the 3 year warranty for that part I will have to pay close to 4000.00 So disappointed in them and Trane.