Empire Refrigeration air conditioning & Heating Company

My first interaction with Empire Refrigeration was with Edwin Martinez. Edwin was most professional and personable. A simple statement like, “I’m looking forward to meeting you on (scheduled appointment),” almost sealed the deal before it even began. This type of customer service is what I look for in a long business relationship. Empire has the right people in Edwin Martinez.

Apart from being soft spoken (not pushy), honest, and professional, Edwin also does his homework! He was able figure out the size of my home and approximate number of rooms before even stepping inside my home, thus knowing my cooling needs.

The installation crew was also friendly and very efficient (all work minus the patchwork, was completed in one day). Adam, the lead technician, walked me through every step of what was being done and demonstrated extreme knowledge and confidence in his work. After the patchwork crew finished their work, all traces of Empire working in and out of my house was barely noticeable.

Empire Refrigeration Manager, Edwin Martinez, has made himself available after the installation for a fast response to any questions I have had and for equally fast service for any needs my cooling system may has had.

I am satisfied with the knowledge of the Empire Refrigeration team and am happy with the product, service, and results that they provided.

Edwin and the Empire Refrigeration team have provided my family and myself with professional and excellent service from day one. Five years ago my family was inquiring about central heating and cooling on our home, after searching through companies , Edwin and his team provided us with an excellent price and professional service. Recently we were in a real bad situation with another Solar company, that basically took our money leaving us with a system that doesn't work, and the service was horrible would never respond. We found out that Empire Refrigeration now offers solar panels service, and once again with professionalism and excellent service, Edwin and his team came through fixing and upgrading our solar panel system. We recommend this company to anyone that is looking for either service in heating/cooling or solar panel systems.

My husband and I decided to let go of our master cooler and have a refrigerated air installed. We called two companies for a quote, Empire refrigeration was one of them and was first to come and give us a quote because they can come on Saturdays. Mr. Edwin came and was very thorough in letting us know what we need and what will happen during the installation. He gave us affordable financing options. We told him we will call him again to let him know if we will get the service of his company. We were impressed with his knowledge that after 10 minutes, we decided to get the service of Empire Refrigeration and cancel our appointment with the second company. Mr. Edwin came back after a few hours for the contract and set up our payment system. We scheduled the work after a week when we will be off from work. The men came on time! They were very skillful and worked together as a team. They finished the job within 5-6 hours and left everything clean. Everything was meticulously and precisely done! The Empire Refrigeration employees who we met were all very professional in treating their customers.

Excellent service! All installers were very respectful and hardworking! I would recommend Empire Refrigeration to anyone who needs a good and reliable company! Thank you for your good work!

It was great professional service from start to finish! The entire team was professional and efficient. We switched out our MasterCool system to the Refrigerated system and we are not disappointed in the slightest. We are 100% satisfied customers! I would recommend them to anyone thinking of switching. They replaced all airducts and removed our old wall unit heater and left the hallway looking brand new - with matching paint and sheetrock. Thank you Edwin and his team!

Edwin M. was very helpful and patient with our family, he understood our needs and was honest and informative as to the purchase and expectations for the central AC unit he suggested and the hvac technicians did an amazing job, they were prompt and respectful, the job was done in less than a day and in this current heat wave, I’m using blankets in the house now. Thank you Empire!

Edwin and his team are top-rated professionals!!
From start to finish I received wonderful service. I appreciated how quick and efficient the process was. But more importantly I love the attention to detail that every worker displayed.
I’ve lived in El Paso for a few years and this is the first time that I’m 100% satisfied with the work done 😅. Empire refrigeration was not satisfied until we were completely happy.
I’ve already started recommending this company to others because they really are THAT GOOD!
But I suggest booking an appointment sooner rather than later because as soon as it gets hot you may not be able to get them in as quickly as I did.
Stay cool, EP.

My family has been using a water cooled air conditioner for years. Once we started looking for refrigeration, it didn't take us long before we settled on Empire Refrigeration. Edwin laid out all our options and clearly explained the benefits and limits of each one. Once we decided on our unit, the installation process went by extremely quickly. They started and completed most of the work within a day, leaving only minor jobs and a small issue that was resolved fairly quickly. Throughout which, we could easily reach out to Edwin for any questions. I would definitely recommend Empire to anyone interested.

On 4/11, I made a call to arrange an appointment, and spoke with a gentleman who scheduled it for today (4/14). During the conversation, I was informed that I would receive a call closer to the arrival time. However, I never received that call. At around 1:00 PM, I contacted the business to confirm whether someone would be arriving, and the person I spoke with promised to check and call me back. Unfortunately, I never received a callback from them. Later in the day, I made another call, but the same thing happened - I was told I would receive a callback, but I never did. I find this behavior very unprofessional, as it seems the business is unable to keep appointments. Given the unbearable desert heat, if you are looking for prompt service or someone who will actually show up, I suggest contacting someone else.

I decided to switch to refrigerated air this year. AEdqin Martinez came to the house and we discussed the plan and price. I am very pleased with the whole process and would not hesitate to recommend this company.