Empire Refrigeration air conditioning & Heating Company

Empire Refrigeration runs their operation like a well oiled machine. Started out with the Estimator Edwin, came in, quick evaluation & competitive estimate. Few days later the team showed up. All very professional. Got right to work. Banged out the job in no time. Cleaned up properly, hauled away the old units. The house is chillin. Highly recommend this company.

Highly recommend Empire Refrigeration! We needed so much done to our heating/AC unit and Empire did an amazing job explaining and preparing beforehand. Such a wonderful group, we appreciated their friendliness and kindness. Call Edwin for all your needs at Empire, you won’t be disappointed!

I have two elderly parents and its been horrible this past week having to sleep in one room where i have a portable refrigerated ac unit. I called Empire and they came out like next day, cause i called on a Saturday of course, and gave us the total cost for refrigerated ac, air ducts, and install. Hugo didnt mind having to come back to run credit checks for both my parents, and they have great financing options for those with good to excellent credit. I have close friends that recommend them because they do quality work and fast.

I called to schedule for my refrigerated air units to have their yearly maintenance done on them. I was scheduled for a Saturday morning at 10 am. At 11:15 am they still had not shown up. I called the office and a lady told me she would call be back. She did not, so I called back about 30 min later. Edwin answered this time around and apologized about it since the technician had been stuck at another job. He offered to deduct from the quote he had given me. We then scheduled for the following Saturday at 12 pm.
After I hung up with Edwin the technician called around 12:30pm to ask if he could come over. At that time we were leaving our home. I told him we wouldn’t be home and I explained that a phone call would’ve been appreciated to say he was running late. He proceeded to hang up on me.
I decided to give them a chance based on the great review they have. The second Saturday came around. at 1:30pm they still had not shown up! I called the office same lady answers and says she’s not aware that there was a scheduled slot for us. She was going to call the technician to see if could come. At this point I had to say no, since it had already been several bad instances with them. She didn’t even sound apologetic and said ok.
I truly wanted to give them a chance and maybe it was bad luck for us.

You most definitely get what you pay for, Grade A Professional service. I am extremely pleased with my purchase.

Update
Had a leak on the last rain. Did not even finish explaining the issue and Edwin said We'll take care of it. Sent two Maestros down here to repair the roof and interior ceiling. If you are reading through reviews for an AC install, look no further, Empire is the way to go.

I contacted Empire due to the TV ads and a mailer I received. When I called, I spoke with Edwin. He was very helpful and promptly made an appointment. He was on time and was very professional, neat in appearance, well spoken and explained what I needed in terminology I could understand. His crew arrived on time the next day to begin the work. Each crew member (sorry I don't remember your names) was very friendly, introduced themselves and what they were going to be doing. I had air by 4:00 that afternoon. Andy and his crew showed up to do the follow up work and he was extremely helpful and did a good job, also explaining what they would be doing to finish the job. Empire did not require any money up front and no payment until I was completely happy. Great job, Empire.

I can’t not express how grateful I’m for this company! I called numerous of HVAC and they all tried to charge for services I didn’t need. Edwin is a true professional with his expertise on Refreigation air and heating. He is honest and is here to help his customers. His team installed my unit in less than 6 hours! They are the most professional team I’ve seen in this industry! Thank you my new Empire family!!!

We love our new refrigeration and heating system. Empire Refrigeration is the place to call because they are punctual and ..do great work.And they have everything up and running as quick as possible . I would highly recommend them.Thank you Edwin Martinez and all your people.

I highly recommend Hugo Escalante with Empire Refrigeration!! They did an amazing job installing my new Trane refrigerated AC system!! Not only did Hugo have the HVAC technicians install everything but he also had his electricians do all the electrical work, and he had dry wall repair men, and he even had roofers repair the roof where the mastercool was located. All the work was done with perfection! It was very convenient for me and done quickly. My new Trane AC unit is wonderful and the heater works wonderfully as well. I am SO pleased with Hugo and Empire Refrigeration and I recommend them to everyone!!😀😀😀😀😀

Recently changed out my old central air/ furnace. Hugo Escalante was a great help setting up the job.. Very professional and knowledgeable. Angel and his crew did a fantastic job of installing and explaining to me what was being done! Great job!