Empire Refrigeration air conditioning & Heating Company

I want to thank Hugo for making this process understandable and taking the time to actually walk me through this process. Thank you for answering all my questions and phone calls. I can finally look forward to summer knowing I won't be melting in my house. Thanks again to Empire Refrigeration for cooling my home this summer.

Edwin, thank you for stopping by on such short notice. Your professionalism is greatly appreciated and I hope more customers have the opportunity of having their units serviced by you.

My husband and I decided to finally pull the plug on getting refrigeration installed in our 63-year-old home. It seems like it gets more humid every year earlier. We called several companies that either said they were coming out and didn't or just flat out did not answer their phones or get back with us.

Edwin from Empire Refrigeration setup an appointment and showed up promptly. He was very professional and respectful and trustworthy. That was on a Friday and on Monday he had his workers out here ready to go. Within 2 days the install was done. There was a little hiccup on the first day but he had his guys out here the next day to fix it. Their work was very clean they closed up the hallway with plastic so dirt and dust was kept to a minimum. The city came and inspected the work. They worked very fast. And if you're still on the fence about getting refrigerator please do it. What a difference. I highly recommend Empire Refrigeration.

I cannot commend empire refrigeration enough on a job well done. I had the pleasure of speaking with Edwin Martínez and from the start he showed me with outstanding professionalism what excellent customer service is like. Edwin worked around my work schedule to accommodate a good time for a quote. During our meeting he answered in detail every question I had and went over the entire process step by step. I asked for a full a/c conversion including a new furnace and Edwin was able to get me an install date almost immediately after our meeting.

The work was completed in less than a day and I could not be more amazed at the team that was sent out. The Workmanship and tempo of the work was magnificent. There was an excellent use of man power and resources that ran like a well
Oiled machine. Everything was done neatly and you could barley notice that someone had been there. The team was extremely neat and cleaned up everything they did. There were a couple of things that had to be addressed in the following days but as I said before Edwin had meticulously explained the timeline of the install.

During the install, an unexpected water leak from the old swamp cooler system caused me a headache but I could not have asked for a better response. I called Edwin about the issue and he IMMEDIATELY sent out plumbers to my home. Edwins response was so good in fact, that he was giving me updates of the drivers location as he got closer to my home. The leak was permanently shut down and all the stress lifted off my shoulders. The last thing that was taken care of was the roof where the old unit was sitting. The roof was covered up and shingled to perfection. I couldn’t even tell where the old unit was. The overall installation process was a great experience.

I could not have asked for a better experience with empire refrigeration and especially Edwin. I held them in such high regard, I referred them to my sisters house where they did an equally amazing job. So they are 2-0 in my book.

Mr Hugo was great. Very easy to work with. He came after hours to give me a bid. He was very competitive and they did a better service than other companies had offered. They came and got the job done very efficiently. Very professional. Highly recommend. Split system. Furnace inside and ac on the roof

Great service for our new heating and AC installation. Up front pricing, nothing extra. Covered extra costs that were unknown. Great warranties for services. Very helpful. Would recommend.

Empire is a great place to get your ac from whether it’s a new one or swap out for refrigerated air very helpful office answered quick and Edwin’s the salesman was very helpful and had lots of knowledge on the ac he picked the right unit for my house and the unit works great and the installation crew was great on time and polite and answered any questions I had would definitely recommend this company and Edwin to any one looking for new ac.

Hugo and his team were very accommodating when it came to the install of our new unit. I live in AZ and Hugo was able to work with my schedule and have his team come out while i was visiting my mom. His team was great very professional and there to answer all our questions. It took about 4 hours from start to finish and the efficiency and timely manner his team works at is extremely impressive. They left no mess and showed my mom how to use her new system and thermostat. No surprise charges and not pressuring. Hugo and his team were pretty awesome. id highly recommend them. Great Job Empire and Hugo.

Edwin was the sales man that came and gave us our quote last summer. He explained to us exactly what we needed and told us our financing options. We weren’t ready to proceed at the time but knew from his knowledge and professional that when we did proceed we would call him. Fast forward to last week my husband and I decided it was time to get our new AC system so we called Edwin and told him we were ready. He came right out and set up the financing once we got approved gave us the options for install dates. Yesterday they sent a team in and finished everything very quickly and effectively. Adam was the lead technician at installation. He was very professional explained exactly what they were doing. They had to make an attic opening in my garage to finish install which I was made aware of before the hole was made. Overall the service was excellent! The warranties that are included with our new system are also really great! I would definitely recommended empire refrigeration to anyone who may need their services. They definitely have loyal customers with us now. Thank you Edwin and Adam and the whole install crew! The Navarro family loves our new HVAC system🙏🏼

The service was simply amazing from the estimate, through the financing, installation, repairs, and follow-up. Edwin was our main point of contact and he is not only honest, but also respectful, transparent, and knowledgeable. This company has figured out how to simply “do-it-right”, for they have teams for any disciple that might need to be involved during and after the project such as: HVAC, electricians, wall repair (handy-man), etc…. And even window installers! Moreover, they are very detail oriented in how they run conduit and connections. I have honestly never worked with a company that cared so much to even focus on cleaning after themselves. Love this company and strongly recommend to everyone!