Empire Refrigeration air conditioning & Heating Company

We had HVAC/DUCT CLEANING WITH SOLAR PANELS INSTALL. The salesperson Edwin comes selling and promising about how Empire Refrigeration does a great job and clean your ducts and leave your house clean from the work done. It took us two days to clean our home to remove all the white dust of the sheet rock and the dust from the ducts because Edwin's team didn't clean anything as they promised. He told us they pride themselves on communication after the sale and keeping you INFORMED , well Edwin never returns your calls or text messages, but he does before the sale. Edwin told us the HVAC job would take 2 to 3 days to complete (in contract too), well 3 weeks later after calls and text messages not returned to fix sheetrock work we had to communicate through Solar workers. Edwin also told us and in the contract that Solar Panels would take 4 to 6 weeks, well we are on the the 12th week and still not complete. Edwin told us that they would pay our Electric Bill for 2 months and in it was also in the contract and you have to call and text with no response to try and collect from Edwin the money for the electric bill payment. We ARE STILL WAITING FOR THE 2nd MONTH'S PAYMENT. He now states they will pay our 3rd month's electric bill because they are still not complete with the job, we had to get the owner involved, but still SAME TYPE OF SERVICE.
We are so dissatisfied with Empire Refrigeration.
I HIGHLY DO NOT RECOMMEND THIS COMPANY.

Edwin or Super Edwin as he should be called saved the day! My A/C wasn’t working and the thermostat was off. He worked me through the problem and provided excellent customer service. I would happily recommend this business for all A/C needs! I cannot thank Edwin enough for his help getting my A/C back up and running as the temperatures will reach upper 90’s tomorrow.

Wonderful experience with Empire! Would highly recommend! All employees were so professional and kind. They all were very careful to ensure our cats did not get near the doors when they were coming in and out. They answered all questions and explained thoroughly. They cleaned up so well, you could not tell that they had even made an A/C installation. When we call regarding questions months after, they respond so quickly! Wish I could give them 10 stars!

Empire Refrigeration was very responsive to my initial contact about getting a quote for a new refrigerated air split system. Mr. Martinez had a quote the next day and I was scheduled for install that week. The personnel were extremely professional and did a great job explaining what was going to be done. The work was done in a single day and the system was up and running. The system runs great and the house is very comfortable now in comparison to the previous evaporative cooling which did not keep up with the heat. Angel, one of the employees was very helpful in assisting with the smart thermostat and made sure that all of the areas including the ducts were cleaned prior to leaving keeping with the professional work ethics I saw during the installation. I am thankful for choosing Empire Refrigeration and I would highly recommend them for AC work.

I highly recommend Empire Refrigeration for your AC needs. I met the team a while back and at the time they were very adamant about their professionalism and expertise in the business. Fast forward to present day...When the time came to replace our fairly old units I remembered my encounter with Edwin and Hugo so I decided to give them a try. They came out and delivered excellent service. Their entire team was professional and made me feel very comfortable about choosing their company. .While most companies only do their job and bounce, Empire gives recommendations on what you could do to your home to improve the quality of the air and preserve the unit for the long haul. I have no complaints and will use them again if needed. Thanks again!

Decided to install a combo unit on the Mobile home of April of this year. After inspecting the work attachment to the existing duct under the home was not fitted up properly. So called sent pictures and the installers came out and fixed the issue. Cooler kept freezing up afterwards so called again and a service tech came out about a week later looked over the system and discussed the issue. Came to the conclusion that we had to keep the cooler at 78 to function properly. Well just yesterday oct 25 we attempted to turn on the heater at night. Opened the gas valve and set the temp heater never turned on. So gave the company a call and informed them of the issue. Informed me that there was something on the cooler that was not switched on so hopefully it does not freeze before the technician comes around. So my advice to everybody is to shop around before employing Empire for your HVAC needs.

Edwin was able to meet with me in the evening to accommodate my work schedule. Provided all information from switching from evaporated air to refrigerated air. He was very knowledgeable of the system and products be used. I hands down knew this was the right company to go with. The day of install all the crew showed up on time, all had mask on and installed with no problems. I am loving my refrigerated air system. Definitely would recommend to family and friends.

I had Edwin from empire refrigeration to install two units in two different homes he did an excellent job and when one unit was defective they changed out the unit in a timely manner they covered up all drywall needed
I recommend this company for you a/c conversion great job guys

I definitely rate Empire Refrigeration 5 stars. Converting to a refrigerated system is definitely a big investment . Edwin Martinez was very informative and made us feel comfortable with the decision. Not only did he give us a great deal but also stands by his word. His team was respectful, courteous, and hard working from start to finish. Adam was so professional and answered any questions we had throughout the day. He made sure everything was cleaned up and complete and very thorough on explaining how to use the system. I can't say enough of how great our experience was and will absolutely refer them to friends and family. Thank you Empire for your business..

I rate them 5 stars because they were fast to get the job done, was happy with the financing, they did what looked to me as clean work, and we haven’t had any issues with our unit. My sister recommended them to me and I as well have recommended them to friends. I dealt with Jesse, whom was a super nice guy. Edwin was prompt and responsive and quickly resolved any concerns/questions I had.