AC Express

Very thankful they were able to fix my A/C the next day - a quick response considering it is getting hot in Texas. Chad arrived as scheduled, inspected my Trane unit and was knowledgeable and honest, the fix was luckily inexpensive and he fixed it in 15 minutes! Highly recommend this company.

Very very impressed by the professionalism and their dedication to service. I called them early in the morning, phone was answered immediately and then took the time to listen to my Heating problem. I had purchased the system from them 11 years ago and I indicated that I would like to fix it myself and the gentleman on the phone took the 5 minutes to walk me through the process and told me what to do which was extremely helpful. But I'm not as good as I like to think I am so I called him back and they sent out a service team to look at my system that I messed up. After 5 minutes they had my heat up and running. I asked them how much I owed them and they said it was a free service call since I've been a long time customer.
Let me tell you, I will continue to be a customer of theirs for as long as they are in business and as long as I'm still living in my house. I told them I wanted to pay the service call but the young man it wasn't necessary since they really didn't do anything special. Now that is what I call OLD SCHOOL customer service. Thank you guys for the phone call and visit. You have a life long customer here.

AC Express installed a full heat pump unit for us about 6 years ago. They have been consistent and reasonable with the service of this new unit including any needed repairs.
However today was above and beyond. Due to the Winter Apocolypse of 2021 our heat went out 3 days ago. We called on a Sunday when everything was already frozen over and packed in ice. They answered the called and told us they would get us on the schedule for the next day. Both of us knowing that was doubtful due to the weatherr. Today 2 kind heroes made their way through fresh ICE roads to fix our heat. We can never thank them enough. They were pleasant and helpful and made sure we were taken care of!!! We will remain loyal customers and highly recommend them!!!

They are so professional and know exactly what they are talking about. We will be calling them for all future service needs. In contrast, we had someone else come out first and spent 4 hours looking at the problem with no solutions and then left without our knowledge. When I called AC express, I had little faith that they could solve the problem but I knew I needed to try because I have three young kids at home in the heat. They fixed it in less than 30 mins. It was a simple fix. I am impressed and have let all of my neighborhood friends know that this is who I recommend. Look no further and call them first!

We just had AC express come out today. The secondary AC drain was dripping quite a bit, all down the side of our house. AC express came out and blew out both drains and fixed the issue... FOR FREE! We did buy a new AC unit from them in April, they were reasonably priced then and had great service but it's pretty rare for a company to make a house call to fix something for no charge.

I contacted AC Express and they were able to have someone diagnosing the issue within a couple of hours. They were very efficient with repairs, affordable, easy to contact and fast to respond. Very happy and would use them again in the future.

This is not the kind of company that deserves your business. My heater died during a brief cold spell, so I called them to come take a look. They were able to get it running, but it stopped again a few days later. They came out a second time and told me that the problem was either a control board or a bad valve, which would cost ~$1200 to replace. Or, they could install a new system for between $1500 and $2000. Something felt off about their technician's explanation, so I had another company come out for a second opinion. Turns out the problem was a $50 capacitor that was replaced in ten minutes by a competent technician. Interestingly, the capacitor was not part of the control board and entirely separate from the valve the AC Express technician claimed were bad. So if I had paid them over a thousand dollars to "fix" my system, it still would not be working.

I had paid for a $180 two year service agreement with AC Express after the first time they came out, which I wanted to cancel as soon as I learned that they were (either through incompetence or malice) trying to get me to pay for thousands of dollars of unnecessary work. After three calls over two weeks, they finally agreed to refund my money, saying they would send a check in the mail. Two months and multiple calls later, I still haven't gotten my refund.

Austin AC Express has serviced my entire heating and AC units for several years. They have been very good with working within my budget and I have had both units replaced for very reasonable prices. They have been prompt to respond to any issues and always come out quickly when I was experiencing problems with my old units. Highly recommend.

Our AC died last night and we contacted several companies. Because it was the middle of the night, we asked the people to respond via text or email. AC Express paid attention and did just that. They came out today and within several hours I had a new AC. Great people, great support. Highly recommend this company!

Excellent Service and Workmanship! Our AC died and they had a new unit in the next day! Jesus did an amazing job on the work for the repair. His crew was kind and courteous! I strongly recommend AC Express!