Cool Experts

We originally had a diagnostic service performed by another company. Although some of their info was correct, I feel they definitely would have up charged us for services not needed.. we opted for a second opinion and cool experts was there. Late on a Saturday I might add!! The technician (Anthony) was very professional and attentive, and discovered our issue almost instantly. The cost wasn’t nearly what I was expecting and they also waived the diagnostic fee.. I couldn’t be more happier with the professionalism and honesty of cool experts!! I will highly recommend these people to any of my friends!

Worst experience ever. Don't waste your time or money dealing with them. I had an appointment to fix my AC. Gave me one next day between 3 and 7pm. The technician arrived at 7 pm. Suggested to replace capacitor and add a hard start. Finished and said you should start having cool air within 30 minutes. We waited 4 hours and the temp in the house was 84. Could not sleep at night because it was so hot. At 3 am, tried to reach out to them to inform them what happened via online chat. The office manager replied at 6.15am saying they schedule me between 2 and 6pm. I said I should have priority since this is not a new job. I was straight forward with her and noticed that she took it personally. I asked to speak with a manager but surprisingly the office manager herself talked to me. I realized then that this business is unprofessional. Instead of helping, she sent the technician at 6 pm. The technician inform me that the compressor is down and need a new AC. He suggested to send an estimate for a new AC. But based on my my experience with the office manager, I will never ever deal with them. If this business has any chance to survive, they should have a more responsible office manager.

This company took three weeks to tell me that the part they needed to order for me is back ordered. I had to live in my place for a whole month dealing with it being 80 every day inside my place. They did nothing for temporary AC even though I apparently have an extensive warranty. I finally got the call to schedule my appointment and not only is their guy 45 minutes late.. but they failed to tell me this appointment would take 3+ hours.. horrible communication and overall customer service

Cool Experts just finished repair work on my AC unit and I have nothing but good things to say. The Support/Admin staff I worked with to schedule the job was great, and Cody my technician was amazing! Super professional, knowledgeable, and respectful. He updated me throughout the job and got my system up and running in no time! I was in touch with a few different companies and Cool Experts was the fastest, highest quality, and least expensive - very impressed!

Amazing. Cool Experts recently installed a new HVAC and ducts. The quality was there but smaller rooms in the house (the kids rooms) got way too hot. We called and they came out and fixed the problem for free (took them about 3 hours). Overall, I would give this company 10 stars if I could! Great service as a great price!

I was recommended cool experts. They were on time all 3 times I had them to the house. The techs were friendly and knowledgable. They did a complete home install: compressor & furnace. They got rid of all the old equipment, and the craftsmanship of the job is great. Furthermore they were open about any recommendations for issues that they ran into when completing the job. Lastly, the quote they provided was lower than I expected and the cost ended up being exactly as planned. Would recommend to anyone needing AC work, and would also use them again in the future.

Cool Experts were amazing to work with. There is always a receptionist who answers calls and can get you scheduled fast. They do high quality work and really seem to take pride in their craft. They are very honest and don’t try to oversell you. I got a new hvac system and new ducts for a very affordable price. I will definitely use them again in the future.

We hired Cool Experts to install a mini split in our shop. I’ve also hired them for our home HVAC and the work has been A+ both times. The team is responsive and takes the time to outline options. They are quick to get you on the schedule and the service is worth every penny. I could not recommend them higher!

I called to get an estimate for duct cleaning. Was told a tech will arive monday between 3 to 7. I called that day at 4pm to verify that i am on the schedule. was promised between 5 to 7. Tech never arrived, nor did i get a phone call... No Show.

Anthony was outstanding. He is professional and knowledgeable. He really has a passion for his job and people! My wife and I both highly recommend him! He even came out same day and on a holiday weekend!!!! Thank you Anthony!