Cool Experts

These people completely scammed us. I found them on Angies List. I asked for a chimney cleaning and inspection. It was agreed upon at the time of scheduling I requested a cleaning. The inspection was optional for me.

The day arrived for what I thought would be a cleaning. I was home alone so I don’t know if I would have received the same treatment if my husband had been home. But after looking at my chimney he sat in his car for the better part of 20 minutes. He came back and had all these expensive recommendations I needed to complete before a cleaning could be done.

I laughed at the cost of what he proposed. I honestly thought he was joking. He refused to clean my chimney because I was told my entire system needed to be updated at a minimum but he suggested a completely new fireplace.

I called the secretary that I spoke to as did my husband. They informed us this is standard and we were required to pay $125 to get scammed.

Don’t use this company. We called Top Hat and they took care of us without any up selling or hassle. I especially do not recommend using Cool Experts if you’re a woman and do not have a male presence with you.

Had been having some issues with a furnace at home, and decided to reach out to Cody at Cool Experts. Cody had some good work at our business, so I figured I could trust his expertise when it came to the issue at our home. I wasn't wrong! After scheduling a next day appointment, he gave me a 30 minute lead time call, as promised. After giving him some background info to the issue, he was able to quickly troubleshoot the problem. He replaced a bad capacitor with new one he had in his van and we were back to working again within 1/2 hour. The only knock I had is that it would be nice to be able to talk to someone right away, instead of waiting for a return call. Fortunately, this wasn't an emergency and I had the luxury of waiting a few hours for that phone call. In my opinion, that definitely needs to improve. Other than that, from actually getting the work done, I would definitely trust Cool Experts for your AC needs!

My Ac wasn't working it wouldn't turn on from the outside only inside. Tech came out very politely he make sure everything was workmen he fix and pointed the problem and educated me about it. Thankful that the tech was able to get my AC running!!!! And no some of the review here are wrong they do not scam at all. I would use them again if I need to and I will be recommending them to any one in need.

This company was recommended through my home warranty program. Three stars are being given because they did arrive within the scheduled time frame, but they were extremely lacking in customer service. Both my husband and I felt they were more concerned with packing up the truck and leaving than providing a detailed explanation of their findings.
We decided to completely replace our unit and our goal was to hire a company that would provide quality work with reasonable pricing. The quote presented was the highest of 5 different companies. I can't speak on the quality of work, but I prefer to work with a company that is friendly, competent and willing to answer all concerns/questions.

Cool Experts went out of their way to fit me in a second time for a possible A/C leak, and when it wasn’t MY unit that was the problem they went above and beyond to check out the neighbor’s unit and let them know about the issue. They send photos of problems along with an electronic invoice in the day of service and technicians call both when they’re on their way and when they are done. I will definitely keep using their expertise!

Last night after dinner, the family (all teenage girls) and I came home to a house with a down HVAC unit, and a wonderful 93 degrees in our living room. After, making a few calls looking for a referral, we called Cody at Cool Experts. I know it was Sunday, and after 6pm, but Cody at Cool Experts "made it happen". Cool Experts were able to respond to my house within 1 hour of the call, and upon arriving he was able to diagnose the problem within 30 minutes of him being here. Cody was very hands on and showing me what was wrong with the unit and explaining why. Plus, with less than 2 hours of service, Cody was able restore the unit back to the correct operating level, and help educate myself on simple HVAC signs of wear and tear to the unit. I highly recommend Cody and Cool Experts to anyone seeking AC repair in the Cedar Park/Round Rock area. They are very thorough with the work they complete and have a clean operating work space. Cool Experts really stepped up and delivered excellent work at a competitive price for me. I cannot describe how thankful I am with Cody at Cool Experts, and helping us out on a late Sunday night.

Give them a call! YOU WILL thank me later

This company installed an HVAC system for the previous homeowner at my house in 2013 but never called the city for inspection and let the permit expire. Seven years later I as the current owner am unable to apply for additional permits unless this expired permit is closed. All Cool Experts needs to do is completing a form to authorize me to schedule a final inspection on their behalf. I followed up for a week with daily phone calls and the answering center's responds was always "He's really busy but he'll get back to you." My current AC maintenance company then reached out offering to take over all responsibilities of this permit moving forward and Cool Experts just needed to fill out a form to release this permit. We have yet heard anything. All of my projects are on hold because of this company's non-responsiveness. I do NOT recommend this company.

We had our AC go out on a Sunday evening. Our landlord called his company that he normally uses and they would not come out till the next day. He called Cool Experts and they came out right away and got all the repairs done within a few hours and our AC up and running great. Very friendly and professional. Great customer service. I would definitely recommend this company.

Within minutes of submitting a repair request from my home warranty company, Cool Experts sent me a text and then called to schedule an appointment. They were at my house within an hour of my request. Professional, courteous, knowledgable... fixed the problem and provided recommendations and information. Highly recommend.

BEWARE: RIP OFF -- OR THEY HAVE NO IDEA WHAT THEY ARE DOING. I recently bought a house and it is in a propane community. The propane company cut the gas off to the heater because it was missing the sticker that says it has been converted to propane. I asked this company to check and see if it had been converted. They said no it hadn't and it would cost $650 for the part to convert it....Not only did they nearly rip me off, I spent hours on the phone with the home warranty company because they wouldn't cover the "$650 conversion". I couldn't believe the previous owners were using an unsafe heater for many years, so I asked the previous owners if they were using a heater that wasn't converted to propane. They said it was converted already. I looked the part up myself and found the black screw on it indicating it was converted to propane. I called this company back and told them and asked them if they even checked the heater and they said "the only way to get the sticker is to reconvert it, even though it has already been converted." They were trying to get me to replace the entire gas valve which costs $650 new. I did my own research and the gas valve doesn't even need to be replaced. You can buy a conversion kit which is a tiny screw that is installed in the gas valve for $8. I called the company who originally converted the heater and got a sticker indicating it was converted from them for free. "Cool Experts" caused a freaking nightmare for me - wasting hours on the phone with the warranty company and spending 2 nights freezing in my house in the winter. All they had to do was look up the part and find the black screw indicating it had been converted to propane. DO NOT USE THIS COMPANY.