We have been using AC Express for all of our heating and cooling maintenance for years and they are always a pleasure to work with. They are extremely quick to respond and the customer service over the phone is friendly and understanding. They were at my house within an hour of my phone call on a weekday morning to fix my heater and were able to efficiently diagnose and fix the problem in less than 15 minutes. I will be recommending them to all my friends, family and clients who are needing a/c repairs!
Both of our AC units went down on Friday around 3:30. I called and they managed to come out within 30 mins. A few capacitors later and we had our AC back.
My AC kept shutting off due to condensation, and the automatic shutdown thingy. Unable to get all of the water out of the line , I googled ac repair and this company was on the top with great reviews. I called and the lady who answered was very nice. My husband was out watching football, but he did tell me what was wrong. However, by the time I called ... I forgot. She was very helpful and understanding. Anyway , she scheduled the appointment, the repair man came, fixed it within 15 minutes. He was also very nice and professional. I also should mention he came today. Yes, on a Sunday, and Labor Day weekend. Thank you for your prompt response and great customer service!
On time, courteous, direct, and to the point. The tech assessed the problem, addressed the problem, and left with tips on how better to treat the problem moving forward. To top everything off, we weren't charged for the service call. Who does that anymore? It's refreshing to see that from anyone these days, especially when having to deal with an older home/ac unit in Cedar Park.
I will definitely be using this company moving forward and for future new AC install in the fall. Thanks again AC Express!
AC express is very professional! Austin area is experiencing a heavy snow storm right now and a capacitor of my furnace was out. AC Express sent someone in within two hours and the capacitor is changed with in 10 minutes and so I wouldn’t have a broken furnace! Kudos for those hard working professionals!
AC unit stopped working last evening. Gave them a call around noon today (Sunday). Tech arrived within 2 hours. Was courteous, professional, and diagnosed the problem within minutes (needed a replacement capacitor). Had me up and running 10 minutes later. All in all great experience and will be looking at signing up with them for a semi-annual maintenance check.
What an amazing experience! Called in the morning and they we're here before noon. Repaired in under 10 minutes. Topped off refrigerant too. Polite, fast (but thorough), and they are local. Felt like a family member rushing out to help me stay cool in the Texas summer
Our AC unit went out over night. We called AC Express and they sent two repair techs over the same day. Turns out it was an easy fix so they didn’t charge us! Very quick and professional. I highly recommend this company. We’ll definitely call them again.
AC Express took over our service contract and serviced our warrantied HVAC with professionalism and quality service. We experienced them to be fair in pricing and on time in service. They even repaired our unit after it being struck by lightening, working with us until the problem was fully resolved. They also did repair work when we were out of town and had guests in the house. Thanks to Michael and the crew for your great service!
Michael and Chad did a phenomenal job. I had a leak in my AC system that was rather tricky to find but the guys troubleshooted my system extensively until they found the root of the issue.
Everyone I dealt with from the dispatcher to the technicians provided superior customer service and made it a priority to get my problem resolved as quickly as they could.
Their prices are extremely competitive too, they saved me hundreds of dollars in comparison to their competitors whose quotes now seem outrageous after working with AC Express. If you are looking to have HVAC work done you need to call these folks before you commit to working with another AC company.
Meredith West
We have been using AC Express for all of our heating and cooling maintenance for years and they are always a pleasure to work with. They are extremely quick to respond and the customer service over the phone is friendly and understanding. They were at my house within an hour of my phone call on a weekday morning to fix my heater and were able to efficiently diagnose and fix the problem in less than 15 minutes. I will be recommending them to all my friends, family and clients who are needing a/c repairs!
Gregg Snodgrass
Both of our AC units went down on Friday around 3:30. I called and they managed to come out within 30 mins. A few capacitors later and we had our AC back.
Kim Clark
My AC kept shutting off due to condensation, and the automatic shutdown thingy. Unable to get all of the water out of the line , I googled ac repair and this company was on the top with great reviews. I called and the lady who answered was very nice. My husband was out watching football, but he did tell me what was wrong. However, by the time I called ... I forgot. She was very helpful and understanding. Anyway , she scheduled the appointment, the repair man came, fixed it within 15 minutes. He was also very nice and professional. I also should mention he came today. Yes, on a Sunday, and Labor Day weekend. Thank you for your prompt response and great customer service!
Charlie Gibson
Highly recommend AC Express!
On time, courteous, direct, and to the point. The tech assessed the problem, addressed the problem, and left with tips on how better to treat the problem moving forward. To top everything off, we weren't charged for the service call. Who does that anymore? It's refreshing to see that from anyone these days, especially when having to deal with an older home/ac unit in Cedar Park.
I will definitely be using this company moving forward and for future new AC install in the fall. Thanks again AC Express!
Xiaohui Chen
AC express is very professional! Austin area is experiencing a heavy snow storm right now and a capacitor of my furnace was out. AC Express sent someone in within two hours and the capacitor is changed with in 10 minutes and so I wouldn’t have a broken furnace! Kudos for those hard working professionals!
Chris L
AC unit stopped working last evening. Gave them a call around noon today (Sunday). Tech arrived within 2 hours. Was courteous, professional, and diagnosed the problem within minutes (needed a replacement capacitor). Had me up and running 10 minutes later. All in all great experience and will be looking at signing up with them for a semi-annual maintenance check.
Steven Sirovica
What an amazing experience! Called in the morning and they we're here before noon. Repaired in under 10 minutes. Topped off refrigerant too. Polite, fast (but thorough), and they are local. Felt like a family member rushing out to help me stay cool in the Texas summer
Jessica Acton
Our AC unit went out over night. We called AC Express and they sent two repair techs over the same day. Turns out it was an easy fix so they didn’t charge us! Very quick and professional. I highly recommend this company. We’ll definitely call them again.
Britt Tucker
AC Express took over our service contract and serviced our warrantied HVAC with professionalism and quality service. We experienced them to be fair in pricing and on time in service. They even repaired our unit after it being struck by lightening, working with us until the problem was fully resolved. They also did repair work when we were out of town and had guests in the house. Thanks to Michael and the crew for your great service!
Benjamin Stapleton
Michael and Chad did a phenomenal job. I had a leak in my AC system that was rather tricky to find but the guys troubleshooted my system extensively until they found the root of the issue.
Everyone I dealt with from the dispatcher to the technicians provided superior customer service and made it a priority to get my problem resolved as quickly as they could.
Their prices are extremely competitive too, they saved me hundreds of dollars in comparison to their competitors whose quotes now seem outrageous after working with AC Express. If you are looking to have HVAC work done you need to call these folks before you commit to working with another AC company.