Aire Serv of Sevierville

This company is awesome the people is awesome especially Joey he might have a duck dynasty look but he's no si he's the real deal I highly recommend this company and best of all they will give you an air condition while you waiting for yours to get repaired what company would do that none that I know of thanks a lot

The technician that came out was friendly on time I have great knowledge and quick to get My AC unit backup and Running i would recommend this company as well as the technician to anyone his name was Tony Murphy..thank you

Embre was prompt and very helpful for our after hours need with the AC. I appreciated his professionalism and the follow-up phone call.

A couple of years ago we had our heat/air unit replaced by Cota's and were very impressed with their professionalism and expertise. So, when my 84 year old mom's unit went out we knew they would do a great job. Within roughly 24 hours we had an estimate, financing and replacement of the unit. All of this was completed with very little stress to my mom which was a great thing! Thank-you to Cota's Comfort Heating and Air! ~Beth Hatfield

Olin and his crew did a great job installing our new heat pump unit. They were all very professional and courteous. The Carrier Infinity unit is impressive. It's quiet and efficient. The house is now more comfortable than it's been in years. Couldn't be more pleased

We used Cota to install an entire new inside/outside AC unit. Our experience was top notch from start to finish. The woman who answered my initial call was very efficient in finding a technician who come could to my house. In fact, there was someone available before I was even available. As soon as the technician arrived he diagnosed the problem promptly and accurately. After he was finished, he had Olin contact me regarding our options for a new unit. Olin made a house call for us on Memorial Day. He is extremely well versed in his trade and made all of the information understandable. We discussed an install date/time and payment options. Within 48 hours Matt and DJ were at our house for the install. They showed up at 8:00 am on the dot! They were nice guys who worked hard and worked fast. We had a new, glorious, working unit before 3:00 pm the same day! Now that is impressive! Many thanks to Cota and each and every person down the line that helped us get where we are today (and I'm sorry for those who I could not name specifically).

Start to finish we had a great experience with Cota's Comfort. Every team member we worked with was prompt, efficient, professional, courteous, and knowledgeable. We're thankful for the extra time, patience, and detailed information provided to us at every stage of decision making we encountered; as well as the confidence instilled by such an experienced team. Their personalized service and attention to detail made us feel like their top client, and we are so grateful for their excellent service.

Be careful in dealing with Aireserv and be sure to read and understand all documents very carefully. I purchased and had installed a Trane system in summer 2020, along with n service contract HIGHLY recommended by the AireServ sales rep. The system was installed and works fine to heat and cool. However, it developed a very strong dirty sock smell in December 2020. I called to have the smell addressed, assuming it would be covered under the service contract that I was highly encouraged to purchase. The technician that came out was friendly and seemed knowledgeable but the only thing he did was open the air handler and spray in some cleaner. The dirty sock smell was not abated and it was still prevalent the next day. And, I was surprised to be charged for the service call ($79) and told the service contract only covered two inspections /cleanings after the first year. This was not explained to me when I called for the service and referenced the service contract. This is not the above-board treatment I received from my previous HVAC company. I'm now out an additional $79.00 and I'm still annoyed by the dirty sock smell.

Tech noted problem during semi-annual inspection. The company quickly ordered the parts and timely set up service call to make the repairs. Technician, Jeremy was on time and efficient. Very professional.

We were in a bind in our Gatlinburg rental condo when guests checked in to water dripping on a bed. Only Aire Serv of Sevierville was recognizing it as an immediate emergency and able to show up as agreed. We are so fortunate we selected this company! Michael was amazingly professional and knowledgeable. He found the problem, fixed it, and left us more than satisfied. So much so, that we signed a contract to keep our system maintained regularly. Thank you, Michael, and thank you, Aire Serv Sevierville!