Russell & Abbott Heating and Cooling

Stellar from beginning to the end!
Jeff, in sales was excellent presenting my options, price and warranty.
Installation team was very courteous and explained the process to me.
The warranty included with Russell and Abbott is far above the rest!
Installation took place much quicker than I would have imagined. The team even brought two portable a/c units to keep us comfortable for the day.

Just had Russell and Abbott replace my 16 year old heat pump. The guys here are amazing to work with. Jeff helped me pick out the right options that best suited our needs. Jeff also went above and was able to answer all of my questions. We decided to go with their Onyx system. After meeting with several different company’s they could not come to close to what Russell and Abbott are doing. 10 years of warranty and 10 years of maintenance. The team that arrived did an amazing job fitting the new unit to my ductwork. Augie, Taylor, Aaron, and John did a great job fabricating a new dog house. I can not say enough great things about this company and I am looking forward to working with them in the future.

We used Russell and Abbott to get a repair quote for a small leak on our AC condenser unit. While the tech and everyone we dealt with was absolutely fantastic, the quote that we received was outrageous. We were quoted $2600- after the discount for purchasing their gold service plan. After some research we found that this should be more like and $500-$1000 repair. We ended up getting a second opinion and paid $800 for the repair. I totally understand that different companies have different overhead cost and different labor rates. But there should not be that huge of a difference for a simple repair. I definitely felt like we were quoted that in hopes that we would replace the unit being that it’s 8-9 years old.

Very professional, knowledgeable, punctual, and honest. I highly recommend Russell and Abbott as the experts in the HVAC field. They noticed issues quickly when doing an estimate on replacement of the furnace and central ac that no other company caught, but those companies did acknowledge and agree with Russell and Abbott's findings after being asked about it. Would have been a big problem and very dangerous if not found and corrected.

Very satisfied with this company. We got an ONYX system installed with 10 yr. warranty & the employees went above & beyond with professionalism & friendliness. Highly recommend Russell & Abbott to anyone looking for worry free service. Hats off to Jeff, Augie, Scott & Jeremiah. Thank y'all so much. Fred & Nancy Butcher.

The two technicians were amazing and seem to know their job well. I was explained my unit's problem and what was needed to resolve it. The two technicians completed the work on my and it didn't take them long. The two get an A+ from me.

Russell and Abbott are the only ones I will ever use. They are prompt, courteous and very knowledgeable. Just had my furnace serviced by their representative Jeff and I am very pleased. He was nice and answered all my questions. I highly recommend them.

Russell and Abbott recently performed the semi-annual maintenance of our HVAC system. The technicians were friendly and professional in all their work. They found some issues with our system that needed to be addressed and, in each case, clearly explained the issue and its consequences and gave us options to deal with those issues and the cost of each option. We will continue to use R&A as our HVAC support company.

Their technicians were very prompt & thorough. Courteous & polite. I have five systems & they worked nonstop. Made recommendations where necessary & saved me money where they could. Glad I signed up for their maintenance program!

Russell & Abbott is a truly terrific company that I would recommend to all. Both Adam Kelly and Robby Wright were extremely polite, professional, knowledgeable and all around helpful! I ended up replacing my malfunctioning unit and I could not be happier. The 10 years of worry-free service/maintenance/parts is worth every penny, and they were even kind enough to register my new unit for me. This company really owns up to its core values. Thank you Russell & Abbott!