Hospitality Heating and Air Conditioning

Mr. Lucas and his company Hospitality Air is 1st Class. They went above and beyond during the purchase and installation work. Our HVAC was not working at the time, Mr. Lucas sent a representative with 2 stand up cooling units to assist my family and I, till his crew arrived with the new unit. I also needed a new vapor barrier and they assisted and put one down. I recommend Hospitality Air. Mr. Lucas and all of Hospitality employees. Thank you. Ted Xanthakis

Was forced to go through this joke of a company by AHS. I filed my initial claim with AHS on Sunday, by Tuesday I still hadn't heard from them. They finally called me back after I escalated the issue with AHS who then sent them a "stern email" (whatever). Once I had them on the phone they said they thought they had already came out (NOPE), then they estimated that they could get out to repair my AC on Friday, so now that's FIVE days from when they received my claim, with highs of 95 and 80% humidity. I took the appt just in case I'd need it, but immediately called another company who was professional and could get to me the next day. A few hours later this company called me AGAIN asking to setup an appointment, I told the person I had already set one up but she couldn't find it so we DID IT AGAIN. Wow.

Get it together y'all. Thank god there are other AC companies in the area, like I said I was able to get it fixed the very next day by a different company, and I immediately cancelled my contract with AHS, as well as the appointment with this company. AHS have a record of working with garbage companies, confirmed.

Absolutely awful company. Technician
was rude and uncooperative. Lied about what our warranty covered until presented the actual contract, never bothered powering our unit on and off, or troubleshooting of any kind. We asked for a different technician to come out and to speak to management, this was two weeks ago. Nothing has happened. We have called every day and been told Gypsy would call us the following day on number occasions. We are still waiting. We asked to speak to the owner and were told that was impossible and that he never comes in. The company then told our warranty company that the work had been completed and closed out the ticket. This is all while we have called every day trying to make progress. We have had the ticker reopened and are still waiting. We have reported them to the BBB but save yourself the headache and use any other company but them.

The service man spend 6 minutes in our house, never even had us power the unit on and off, he insisted 2 dampers were broken even though only 1 was malfunctioning. He then insisted our warranty would not cover it but he would offer us a deal. Said he had verified this with 4 different people. It wasn’t until I showed him the contract that he backpedaled saying well he had just spoken to a 5th and we were covered. He then completely falsified the report. We have called the company multiple times asking to speak with a manager or owner. Each time we have been promised a call back that never happens. This has been going on for a week. We have called every day. It’s sad because we have had them come and do work for us before without a problem but obviously their business has gone downhill. I would absolutely not recommend them.

James was on time, very polite and professional. He Fixed my Heating system in a very timely manner and was on his way.
All around Great experience and we will be using them again for our future home needs.
FYI- This was a American Home Shield warranty service call.
Thank you for helping us heat our home.

I called to get a diagnosis when our HVAC wasn't working. They had a special for only $39.00. The service tech was on time and everyone kept in constant communication. Unfortunately our whole system did need to be replaced, which we kind of thought was going to be the outcome as it was old. The project manager came the same day within a few hours and quoted us a price. He got us all set up with financing and had us scheduled for Friday of the same week. The next day they called to bump us up the Wednesday because the temperature was about to drop and they didn't want us to be without heat all week. Wednesday they came a little late in the afternoon due to some issues that had in the previous job, but stayed until the unit was in and we had working heat. There was a few things they had to finish up but said they would be out by Friday to get it all done. Thursday afternoon they were back at it and completed everything. Everyone we came into contact was very professional and extremely friendly! I would highly recommend them to anyone that needs anything from a basic service call to a full installation.

I don't even know where to begin… I guess I will start by saying that unfortunately my home insurance company sent this company to my house for AC repair.

On April 15th I put in a work order because my AC system wasn't working and a tech from Hospitality came out to diagnose it. The diag came back and they stated they needed to replace a couple expensive parts and my insurance company wouldn't cover $4,000 of it. I called my home insurance and they verified that.. So I paid $4,000… I want to say I was robbed. The parts took over a month to come in and before they came in the tech that diagnosed the problem originally called me saying they needed another $2,000 and I felt like they were trying to up-sale me something so I asked them to take it up with the insurance company. Of course after that I didn’t hear anything else which makes me believe even more I was being scammed.

The parts finally came in and the tech installed them May 23rd. Before the tech left the house my wife pointed out a strange noise when the system was on. It sounded like water flowing and the pipes rattling throughout the wall. The tech said that it didn't sound right and if it was doing it the next day to call him. Of course it was still happening so I tried to get a hold of the tech with no success. I called Hospitality and I was sent back to my home insurance company to put in a recall.

I put in the recall but they sent a different company out. Ultimately the second company stated that it sounded like the system was “starving” and they didn’t do any work because they didn’t want to mess with someone else’s poor quality work.. After speaking to a supervisor with my insurance company they finally sent Hospitality back out June 13th, two months after the original call… After the same tech couldn’t figure out the issue he asked me if I wanted a different tech to look at it. I of course agreed to that and that still has not happened. The worst part is, THE SYSTEM COMPLETELY STOPPED WORKING ON JUNE 16TH, THREE DAYS AFTER HE LEFT!

I am still trying to get this resolved and if anyone has dealt with a similar issue and how I can get it resolved, please let me know.

After several expensive quotes from other companies for new heating and air systems and things we didn't need, Jamie from Hospitality Heating and Air came and actually fixed our system for a very reasonable price. He was the only person who made an effort to repair and not just sell expensive equipment, and he said that we don't need a new system quite yet. After a few weeks of our house being cold, it is now very comfortable and we are thrilled. We now have time to save towards a new system and when we need it, we know exactly who to call! We were very pleased with his professionalism, knowledge, and customer service.

Anthony Johnson provided me an exception customer experience. He was very thorough and explained all what wS causing my issues. Once he fixed the thermostat he helped me to program it and tested my knowledge to ensure that I could work it efficiently. I am very pleased with my service today I highly recommend this company. Thank you Anthony Johnson you taught me some valuable lessons today.!

Ron was on time, very personable and explained all the issues my HVAC was experiencing. He gave me all the info I needed to make an informed decision on repair/replacement. He went above and beyond in the cold and rain to ensure our unit was fixed right, the first time. The company actually sent over a text with the photo and short bio of the tech (Ron Teal) who was responding to our request for service. Outstanding job!!! I would highly recommend Hospitality Heating and Air for ANY HVAC repair needs you may have.