J.A. Sauer, Co. Heating & Air Conditioning

Months to get appointment for maintenance call.
Two service techs to not fix problems.
One all ok . Second call within a week need part
Same unit. Third appointment was to be one of their better technicians. Told would be first think in morning. Late call day before to say now would need to stay home all day for afternoon call
Same unit on their third try to fix . Not very responsive when they were not sending the right technicians.

My furnace stopped working the weekend before Thanksgiving - it was cold and getting colder. I called another company to fix the furnace, and after working on it for several hours, the furnace was declared Officially Dead. I wasn't surprised, but now I needed a new furnace, and I needed it rather quickly!

I called three different places to get bids; they all responded, and came out to scope the situation (it was now the Tuesday before Thanksgiving) and submitted their bids - among them, J.A. Sauer. The most professional and most complete bid was submitted by J.A. Sauer, and I decided to go with them. I told J.A. Sauer I had chosen them, and they sent a guy out to do all the measurements, as the new furnace would be physically smaller, and the intake/outake pipes and the duct work surrounding the furnace would have to be replaced. They made all the measurements (on the Wednesday before Thanksgiving). The temperature inside and outside the house was dropping lower every day. I added more layers of clothes and slept under many blankets!

I didn't expect them to install the furnace on Thanksgiving - but the day after Thanksgiving, when the rest of the country was watching football games and enjoying the long weekend, J.A. Sauer showed up and installed the new furnace, and the new thermostat. It took them just about all day, and they worked hard! They did a great job, the new furnace is great, and I could confidently give back the space heaters the neighbors had loaned me when they found out my furnace was broken a week before (The temperature inside the house had dropped to the mid-40s.) So yeah, J.A. Sauer doesn't deserve 5 stars, they deserve 10 stars! (We agreed that the air conditioner replacement could wait until Spring - so there is more to come with that!)

J. A. Sauer installed Mitsubishi Mini split AC in our home this spring. We do not have forced air in our 1928 home, so we needed to find a ductless system if we were to have AC at all. From our initial search for the right installer, to the installation and even for a follow up to correct a buzzing noise in the pump, we had an excellent experience working with this company. The employees were conscientious, polite and careful working in our home. Our installers Brandon and Anthony were very neat and wore booties when indoors. They worked on every floor in our home and I barely knew they were there. Their professionalism and willingness to explain the installation process put me at ease. We had put off getting AC installed for many years because of concern of having to go through a big project like this...I am so glad that we decided on Mark and J.A. Sauer team to do this job. Our new AC rocks! and p.s.: The outdoor unit is so whisper quiet we can barely tell when it is running!

Just had Seth come to review our equipment. He was extremely helpful, professional, and was able to solve our problems. Would absolutely recommend him and this company to anyone looking for help in all things HVAC!

We recently had mini-splits installed by Jeff and Drew at J.A. Sauer. These two installers were excellent. Having two small kids at home, while construction is happening is not always the easiest. Jeff and Drew did a great job, cautiously working around our children. They were clean, professional, and thoughtful. At every step of the way they thought out the best install route. The work was fantastic, Jeff and Drew were very professional, and the install turned out better than I could have imagined.
I highly recommend J.A. Sauer for Mitsubishi Mini-Splits install.

Heat went out on the Wednesday before Thanksgiving. They committed to getting it back on that day. The technician (Dustin) was very competent, made a diagnosis and somehow found the part at 6pm. He went to pick it up and after making a few more emergency calls, came back at 10pm and worked for an hour until it was fixed. Thank you for great service!

A technician from another company had diagnosed a cracked drain pan and advised replacing the whole system. I called J.A.Sauer for a second opinion before I spent all that money. Sauer's tech poured a lot of water into the drain pan which did not leak to the floor, making me wonder why the other tech did not try this simple diagnostic. And then Sauer's tech found the leak to be coming from the pump, which the other tech dismissed with a cursory check. I appreciated that Sauer's tech went so far to disprove the previous diagnosis despite his obvious disbelief that that could be the problem. He fixed the pump and took time to verify it was no longer leaking.

I would highly recommend J.A. Sauer, Co. for your HVAC needs. I've had a wonderful experience with the technicians so far. They are respectful, friendly, knowledgable, and have been punctual every time. I also appreciate the good communication with scheduling and reminder calls.

Our technician Dakota , was very thorough in his annual inspection of our Carrier heating system. He did all the visuals , checked for leaks , measured current draw on the blower motor , checked gas pressure on the valve body assembly and flushed out the condensate pump ....etc .He finished by replacing the furnace filter. Excellent job Dakota !!!

They were, as usual, professional and responsive. We have used J.A. Sauer on many projects - on all aspects of HVAC. They are knowledgeable, capable, competent and skilled.