J.A. Sauer, Co. Heating & Air Conditioning

I woke up recently on a very cold morning and found that my furnace was not operating. I immediately called JA Sauer, reviewed my problem and asked for assistance. They promptly scheduled a service tech who quickly arrived. He was polite and technically savvy and within minutes identified the problem as a loose wire making poor contact with a terminal on my furnace. One push and it was reconnected and the furnace was back in operation. Because I had them do a preseason furnace check earlier in the year there was, surprisingly, no charge for this service call. I couldn't ask for more and this, to me, represents how a company should do business.

I recently moved into old house that didn't have any existing ductwork, on top of that it's very tall and narrow with a finished attic, so there are plenty of reasons why getting AC installed wouldn't be easy. I did my research and reached out to ten of the top rated and recommended HVAC companies in and around Pittsburgh to get quotes and options. From the ten only seven responded to come do an estimate, out of the seven only five actually sent me a price, and of the five J.A. Sauer was the only one that offered a reasonable price for the work while also being professional and courteous enough for me to want to do business with.

Mark and Jeff handled doing the estimate end of things, and were easy to work with as well as being extremely knowledgeable. Mark walked through the different systems they could use and how it would work in my house, and was able to put together different proposals to give a better idea of the cost aspect. In my case going with a ductless system was what made most sense financially (both the cost of the actual system as well as not having to do any finish work/carpentry/etc.) along with not having to sacrifice livable space in the basement or attic. Once that was settled Jeff was able to come out to do a final review to make sure all the components were as needed and any issues or changes could be addressed ahead of time.

As for the actual install work, Denny and Charlie came out for a full week busting their butts in the summer heat to get our house comfortable. Again with it being a tall house, and having outside components with the ductless system, it wasn't an easy task for them. They did a good job maintaining a clean work environment inside my house, as well as doing their best to work around my wife working from home and my young kids running around as well. The whole time they kept me up to date with what was going on, and were honest and upfront about any issues that came up, which with an old house can be a common thing. Having AC installed can be somewhat of an invasive endeavor, cutting holes in walls and what not, but honestly both with the ductless system and how Denny and Charlie worked, it wasn't that bad. At the end of the week it was all cleaned up and our house was comfortable again.

With general maintenance I'm hoping the Mitsubishi system lasts a long time keeping us cool in the summer and providing a little heat in the winter. I've been extremely pleased through this whole process, and happy I can remove the noisy old window units we've been using. We've already got a few friends and acquaintances who are interested in checking out the new AC system, so we'll be sure to pass the J.A. Sauer recommendation down the line.

Let me share my experience. I call JA Sauer, explained what is wrong, and tell them exactly what will be needed to be replaced...part number included. The guy on the other end was very helpful. Tech shows up a couple of hours later, looks at my furnace and within 90 seconds says "Well, there is nothing I can do for you. I can tell you your furnace is from 1997 and you should get a new one. A furnace lasts about 12-15 years. I'll schedule you an estimator to come out tomorrow". 5 minutes later he is out the door. Next morning, I call another company at 8:00am, told them the part that will be needed, and they arrive at 8:45 with the part I told them, and had it fixed within an hour. I call JA Sauer to cancel the estimator and the lady tells me to pay the $89 fee. I asked for what and explained exactly what the guy said. It didnt matter what went down. He showed up and that's all I get for $89. Beware, you pay a fee even if the guy spends 5 minutes in your home and does absolutely nothing. Can't blame a company for trying to make money but I would expect better from a company with a good reputation.

JA Sauer is a professionally run company who is dependable. They have employees who answer the phone, set up appointments and show up to do the work that is always done well. More businesses should follow their model. I cant tell you how many HVAC, plumbing companies make appointments and don't show up to do the work or who don't return phone calls.

After dealing with the Home Warranty company being unresponsive, J.A. Sauer was one of the only companies able to make it out on a cold day to diagnose a furnace issue.

Once I got a bogus estimate from the warranty's contractor, I called J.A. to do the work. They were friendly, gave consistent updates, did the work correctly and as quickly as possible. Definitely earned me as a long term customer, and I'm happy with the repair.

I have been contracted with this company for at least 10 years for annual maintenance, they replaced my furnace and air conditioning unit, installed ductless unit. Service Technicians have always been excellent, friendly, professional. Highly recommend this company to anyone.

Technician was very informative and courteous!! He took the time to explain what he was doing and even offered some suggestions about how to cool our second floor. Even covered his shoes prior to coming into my home. Highly recommend J.A. Sauer for all my heating and cooling needs.

I had my furnace quit working in the evening right before leaving on a trip. I contacted the after hours number and they had a tech come out that evening which saved the day as we could not cancel our work trip. Although there was no immediate total fix it was repaired enough to be able to continue to have heat while we were gone... no small issue in PA in January! Upon our return JA Sauer sent Justin out to evaluate the situation determining it was definitely the thermostat. Once installed it had a fault code the next day which caused the heat to go off completely. Once again JA Sauer (and Justin) came through and returned to fix the bug. I had explained we have a 100 year old parent living with us so they responded as quickly as possible. Justin also re-tuned the furnace and the new settings have resulted in a much more comfortable heating environment. There are no guarantees with any equipment but I certainly feel J.A. Sauer will stand behind their work and service. They will address any problems or concerns to the best of their ability. I would certainly recommend this company as they strive for excellence and outstanding customer service.

I reached out regarding an issue with my AC unit. I was happy that the company was very transparent and let me know that they were experiencing higher volume of requests so I would be placed on a waiting list. They allowed me to take a place on the waiting list while I explored other options (so that I wasn't left without AC for a long time during a hot part of the year). Although I wasn't able to use their service this time, I will definitely keep them in mind in the future for their professionalism and transparency.

I used JA Sauer a while back for an emergency service call on my A/C after another company had disappointed me. The JA Sauer technician was so professional and identified a critical issue with the original installation that no service person had noticed in the 6 years I'd been having problems! So, later, when I needed a new A/C, I called JA Sauer again to install an updated A/C unit and a return air duct and register.

They sent Mark out to give me a quote and he spent half the afternoon trying to find a way to accommodate my needs exactly. He offered 3 options that were all within my budget, took care of a permitting and variance situation, and got me scheduled for install right away.

Let me just say that these guys worked their asses off for me. I'm on the 3rd floor of a condo building and they had to run up and down the steps maybe 100 times while installing the air vent. They went above and beyond to make sure I was happy and dealt kindly with the scheduling issues we encountered due to needing access to a separate condo unit for the install (thanks to Danielle who was essential in helping us rearrange the schedule last minute).

I can't say enough good things about Anthony, Joe, and the rest of the team who did so, so much work. I'm sure they could have done a "good enough" job and called it a day, but they stuck it out after hours to get it just right and did an exceptional job. Big thanks to everyone involved from a happy customer!