Lancaster Plumbing, Heating, Cooling & Electrical

I needed a repair to my 25 y.o dusk-to-dawn spotlight for our flag.
Scheduling recall was very fast & courteous. I rec’d an email to confirm the time/date. I rec’d a text the day before to further confirm. I rec’d a phone call in AM to tell me they were on their way along with a text showing me the technician’s picture. Matt and his apprentice, Cole arrived promptly. They introduced themselves, shook my hand and reviewed what I needed to have done. They were professional, personable, courteous and efficient. They even took the time to make my dog love them! Luckily, they also had the parts needed to complete my job in the van. Matt gave me different options for combinations of pieces and pricing. I can’t remember being this impressed with a company’s service. I would highly recommend them!

Used them for electrical and extensive plumbing including sewer, pressure regulator and water softener install. All techs were excellent. Polite, professional, prompt, respectful of our home and thorough. Quick scheduling. Love the text messages for appointment confirmation and letting us know when tech was on his way. HIGHLY recommend and will definitely be using again!

I received an advertisement for Lancaster' plumbing and heating in the mail. So I thought it looked good enough and called with some plumbing needs. I had a kitchen faucet and tub that we're leaking. Basically a couple minor repairs to both bathroom sinks as well. The guy that arrived seemed nice enough at first and worked on the kitchen sink. Then after examining both bathrooms and the bathtub he told me that they all needed to be replaced. When he left I was very suspicious of his work. I wasn't buying into the fact that four faucets in my house needed to be replaced and that's what he was telling me. This company is basically nothing but a big rip off and very unprofessional!! These young Techs no longer care about repairing things. I thought I would give them one more chance though and called since the kitchen sink was still leaking. That was my mistake. Upon his 2nd trip out he actually kept part of my Moan faucet making it work differently. Then proceeded to tell me the whole thing need replaced. They just want to replace things and make big money!!!!! I had another company come out and fix everything for a $100. The kitchen faucet is also new enough that it has a lifetime warranty. I can call 1 800 moan and they'll send a replacement free of charge. I would never call this company again for anything! I hope other customers beware and do not call this company. They just want to replace things they have no intention of actually fixing anything I'm under the impression they're workers don't know even how to repair things anymore. They're trained to replace everything and not repair it. I'll be calling another company that knows what they're doing because this company doesn't!!!!!

Matt and his assistant did an outstanding job. They were professional, thorough, and explained everything in an easy to understand manner. I've used this company for several repairs over the course of years and they've always delivered high quality service. Our puppy even gave Matt a 100% rating for awesome belly rubs! Thanks again.

Andrew showed up on time, which was right after he had completed his previous job, went right to work, and then gave me the diagnosis along with multiple options and their associated payments. He completed the work quickly and professionally. Couldn't ask for much more for a semi-emergency visit.

Excellent service from the first phone call to the final bill. Customer service asked questions from the very beginning to see how high of a priority the problem was. Whether we needed someone immediately or could schedule a future appointment. The service technician was clean , polite and informative. He gave us several options. Printing out each option for me to read over. The quality of work was incredible. The space was clean and tidy after service. During the check out process we had several options on how to pay for the service. We received a call back to make sure the service was done to our satisfaction. There was also a monthly service plan that offered discounts . Very happy with service and will call again.

Had James out to look at our plumbing today and couldn’t be happier with the service. He gave us honest recommendations and advice to keep everything running smoothly. I’d recommend him & the company to anyone looking to keep all their utilities running properly.

We have used Lancaster Plumbing before and have full faith in their caliber of work and trusted technician. Our tech Dave was an exact representative of that trust and experience that we seek. Dave B. explained the tasks, evaluated the process and problem points. The assessment and options were clear which allowed to devise a realistic plan to rectify our concerns! I highly recommend Dave B. and Lancaster Plumbing/Cooling teams. Thank you for another piece of mind!

Andrew came out to look over my air conditioning unit and furnace. He checked out many things and explained what all he was doing as he went along. He is very knowledgeable of his trade and made things so easy to understand. He was also very polite and patient with my several questions, and answered them all in a kindly manner. I highly recommend him for your next furnace or air conditioning maintanence or repair.

Lancaster Plumbing & Heating was respectful of my concern over Covid and had the proper precautions in place. I request Shane to work on the regular inspection and maintenance for our heat pump/air conditioning system. He’s also respectful of my concern over Covid and wears a mask. Shane takes the time to answer all my questions and does a very thorough job inspecting our HVAC system. I have confidence in his abilities and will continue to request him whenever I need assistance.