Hannabery HVAC

Hannabery sent a tech out very quickly when we had an issue and provided outstanding service. Very fair prices too. Mike was our tech - smart guy!

We are very pleased with Hannabery HVAC. From start to finish everything went smoothly. The air conditioning works well. The two installers were very courteous and knowledgeable. They respected us and our home. Thank you all.

There is a public list of Lower Macungie Township (LMT), PA registered plumbers - ( different to PA state HIC registration)
As of yesterday Hannabery is still NOT on it - so is not allowed do any plumbing in LMT and cannot get a plumbing permit or be named on a plumbing permit in LMT.
$60 and some paperwork but they refuse - or do not have the paperwork.
There is a $1000 fine for enforcement but it is not enforced apparently.

Other townships seem to have similar requirements so maybe they are not registered for plumbing elsewhere either.

Hannabery have ads for gas water heaters on their website but when asked about plumbing permits - "do not do them" - but homeowner cannot get them either for Hannabery as they are unregistered in LMT.

LMT ordinance § 13-206

It says the homeowner is also liable ( $1000 fine) if they hire people not registered with LMT or do not get the permits ( even for replacement items)
Without a permit / inspections - homeowner's insurance is not valid.

It's a 1 page list so it's not hard to check. They are not there.

I asked Hannabery for quotes for a power vent gas water heater and power vent ( 2 pipe) gas furnace - needing the pvc vents to be installed from scratch out the sidewalls of the house..

Hannabery refused to apply for a plumbing permit for the water heater and said they never apply for plumbing permits.
Ok so I applied for the plumbing permit myself and discovered that Hannabery cannot do the plumbing work because they are not actively registered for plumbing work in LMT. I cannot risk a $1000 fine or a failed inspection.
They told me that they are not prepared to do the paperwork for the LMT plumbing license and said they "don't have the master plumber papers anyway" - which seems strange - and then stopped returning my calls because they said I asked too many questions. They then said they withdrew the quotes they had issued for both the furnace and the water heater.

I had finally got a revised / corrected water heater quote which finally just stated in a couple of lines what they were actually going to do.
I had almost got a revised furnace quote --( vent on sidewall of house or vent on back wall of house - no more detail than that) - once I finally got the rep to actually read their own installation instructions and realize that building code requires 4ft pvc chimney vent distances from an openable window, not 1 ft as he assumed but refused to write down. This would mean the furnace chimney had to go out the side of my house and could not go out the back of it because of too many windows there. It would require an extra 35ft each way of pvc chimney in my basement that he had not counted on - even though he visited my house.
Then they shut me out and withdrew the quotes. I am shocked.

If I had not questioned anything I would today have an installation with a pvc chimney vent right under an openable window that would fail inspection and would be in a dispute where it would be my "fault" and the "solution" would be to brick up two windows of my house. In the meantime my "new" furnace and water heater would be red tagged and shut down in a freezing house. On top of that I might have been fined $1000 by LMT for hiring an unregistered contractor.
Instead of thanking me for respectfully pointing all this out in writing - in advance - to inform the quote - and trying to avoid any problem - they refuse to actually install the systems now that their rep understands the actual scope of the work to be done.
I hope they will reconsider and contact me - and register with LMT fro plumbing so I can hire them and not get fined. I always thought they did good work and we used them in the past. I called and left messages for the manager but my calls were not returned. I do not understand.

I hope this post serves to help someone else avoid this experience with Hannabery - or that a manager at Hannabery will read this and try to address and correct this terrible situation.

replaced 26 yr old heat pump , everyone i talked to was helpful.
The install went as expected , it's just a good business.

I have used Hannabery for about 8 years now, they came with the new house!!! LOL! I purchased a service contract and forgot about it! They call me, and remind me of the contract and want to set up an appointment. Can a company be any more honest.

On time for appointments prompt, professional service. Have had them install central air & heat pump about 5-7 yrs ago [removal of a disaster [central air that leaked from the vents,done by a local company] Approx. 5-6 yrs ago. Highly recommend Hannabery.

Hannabery Techs are always on Time. They do their work in a reasonable length of time. They are friendly, polite, thorough, and efficient. We would never work with any other surface contractor.

I would definitely recommend Hannabery to others. They were very professional, courteous and were able to provide me with an HVAC system that included the options I was looking for at a great price and nearly 2 to 3k less than there overpriced competitors. I look forward to keeping them as my go to for HVAC needs.

Since the first phone call to HVAC requesting information about their units, Mr. David James the manager was very helpful and knowledgeable about their products. The installation process of the unit went very smoothly with a group of excellent professionals.

Good sales dept., good service and reliable equipment maintenance. We have a long-term maintenance agreement and it is great. The service staff take a proactive approach and goes the extra mile for customers