Hannabery HVAC

Hannabery customer service is great, very helpful and very responsive. Greg has been our technician for the past two years or so and he is absolutely great. Always patient with all my questions and very professional.

Excellent service the technician came and completed the inspection and maintenance of hour equipment without any issues!

Hannabery responded promptly and courteously to our heater/furnace problem. The technician was kind, patient, and diligent. He tried fixing the problem, spending almost three hours working on it with no avail. He left with a recommendation to change two parts which would have cost us $700. Having had subpar experiences with many other repair businesses (for a dryer and a water softener on previous occasions) suggesting the same (i.e., "replace parts or the unit altogether") without thorough diagnosis or attempt to fix, I decided for a second opinion. I called the authorized dealer for our unit. The guy arrived two days later and diagnosed the problem correctly within 5 minutes, which he fixed by simply blowing briefly into small pipe on the front panel. He didn't even have to use any tools. Just his bare fingers. 5 minutes later our system was back on and working like a clock. Cost: only the first diagnostic visit. Should have called the authorized dealer first time around. Cannot hold this against Hannabery but really easy problems to fix shouldn't so easily be dismissed in favor of replacing parts or the entire unit which ends up costing hundreds or thousands of dollars to consumers. We have become too complacent as a society.

My experience was a rather good one. The two tech's that were at my home for the installation did a great job. They were clean and friendly from start to finish. They let me know everything that I needed to know, and answered all the questions that I had. I would recommend your company to any and every one thst asked who I use as a heating specialist..

Excellent service. Their techs are professional, knowledgeable and a pleasure to deal with. Charles has been maintaining and serving our system since its installation in 2005 and it has continued to function like new due to Charles' care and Hannabery's attention.

Very Unhappy--My elderly father had a heating/ac system installed last week. Part of this system was getting a new Thermostat. Both my father and my husband (who was there to make sure my dad knew how to operate everything after it was installed) asked, on two separate occasions & two separate technicians-where the info booklet for the thermostat was. One tech said it was in the basement attached to the furnace-WRONG and the other tech said it was inside of the now empty thermostat box- WRONG. I called on Thursday morning to find out how to get an info booklet for this thermostat so my dad would have something tangible to refer to if he had questions. After talking to 2 people I was told I had to leave a message for Adam. Apparently Adam was with a customer all day, so after not hearing back from him I called back later in the afternoon on Thursday and was now told he was in a meeting but would get back to me. Friday came and went and again ADAM was too busy to bother listening to his voice mails and responding to them. Now it is Monday afternoon and I still have not heard from Adam. I have tried calling their office and get a busy signal. Thank goodness this isn"t an emergency. I am actually frightened for my father because if his heat ever goes out and they respond to customer requests for help like they are regarding to this situation he will freeze to death before they get back to him. Apparently Adam is a very busy man who can't be bothered to return voice messages and also the only one who can answer questions such as mine--

I would not recommend. They did poor work and their COO "Dave" who called me back about the issues was rude and condescending. He called me back and immediately started attacking me verbally.. I explained to him I didn't think he was the COO because no one who runs a business would verbally attack a paying customer. The whole thing was probably the most unprofessional experience I've ever had with a service company.

To make matters worse, when he defended the poor workmanship, he blamed it on a "new guy". When I mentioned if someone wasn't trained properly you probably shouldn't send them to someones house to work on their HVAC. His response was "well you know, good workers are hard to find these days".

I wish this company good with that mentality.

We had a new Trane heat pump installed for heat and cooling. Thanks to our great installers, Chris and Phil, for all your hard work and also for spending the week in our HOT attic installing all the ductwork necessary for our system. This was the week of July 2 with outside temps of 100 degrees. They were very hard working, professional, respectful, and cleaned up everything every day. You’d never know there were installers here all day because they cleaned up everything. Great job- thank you!! We appreciate it!!

Great response. Quickly diagnosed and then fixed our HVAC. Tech was excellent and explained everything very well. Clean work, organized, professional, and cared for us.

I received estimates from three local companies about replacing my nearly 30 year old central air system. Not only did Hannabery have the most competitive price, but I got the best quality Trane unit installed. Estimator Chris did a great job explaining what was needed and I did have options to choose from. Supervisor Dan got me on the installation schedule in record time and installers Phil, Chris and Mark were always there promptly at 7am and got the job done in the estimated time. All were very knowledgeable about each aspect of the installation. I LOVE the new Trane system. It is so quiet and keeps the whole house cool at levels the old system just never could attain. Being able to control the thermostat from my smartphone is a very desirable option. I would highly recommend this local company. 😉