Hannabery HVAC

John was super professional and really informative. Anything I needed to know he explained in a way that I understood without feeling like I’m incapable of handling technical information. He did all the paperwork and made a future appointment right then and there! These are good people!

December 16
Today Jake came to check to heating system of my HVAC package (get it! It’s well worth it!).Again he explained everything to me in laymen’s terms. Friendly, courteous, and completely at ease! Again I will say these are GOOD PEOPLE!

In the 15+ years we have had a contract with Hannabery HVAC, we have always received good service. The techs have been polite and kept the equipment in excellent operating condition. The one or two times we called for an emergency, they have been responsive and taken care of the issue in a timely manner. Would recommend for anyone wanting quality service.

The Service Person was very Courteous and Helpful. He answered all my questions and went beyond normal to satisfy my concerns with the amount of ventilation in one of the bedrooms. He checked the air flow and return air flow and showed me the results and was very professional. I would highly recommend him.
Guy Skiffington

We needed our full central air system replaced and our air handler is in the attic of a cape cod, a very small space! The polite and courteous workers who installed our system were promptly on time each morning, were respectful of our home (VERY careful to keep the house clean), and were very communicative at each step of the process over 2 days. I would recommend Hannabery to anyone and we will be using them for future services.

I have contracted with Hannabery for 8 years using two quality maintenance inspections per year as well as a few emergency repairs. The service technicians consistently provided quality service in a timely, professional and friendly manner. I highly recommend them.

They installed a new heat pump and 96% furnace completely new system. Lead man Chris and helper Justin did great work and were very easy to work with. So far we're very happy with our new system and will recommend Hannabery to anyone.

This was the second time I used Hannabery. Again very responsive and arrived on time. Technician Shawn was polite, knowledgeable and professional. Diagnosed problem, explained issue and quickly fixed it. No pushy sales promotions like other companies. Based on outstanding service by Shawn I will continue to use them for all future work.

Easy to communicate and prompt service with explanation of repair. Jason D was very helpful and offered clear information on repair. We were up and running same day !! Thank You

Last year our AC fan was running but no cold air was coming out. I called Hannabery because they originally installed the system when the home was built 4 years ago.

They concluded there was no refrigerant due to a leak in the evaporator coil in the basement. We approved a replacement coil at over $1,000. The system did work for the remainder of the summer.

Again this year at startup, there was no cooling. The young man who came out to provide service spent more than two hours looking for a leak and talking to the office on the phone. I am not sure how experienced he was, which is understandable because of the pandemic. But after all this time, the office apparently told him to tell me I now needed an outdoor condenser coil at an estimate of $1,900. This on a new system they installed within the past 5 years!

We did not approve the estimate. Instead, after paying Hannabery another $300+ for their time, we brought in another contractor. He searched extensively, focusing on the condenser unit, and found no leaks. Instead, he charged it up and it has been working fine for 2 months.

It’s all a mystery but I have lost faith in Hannabery.

UPDATE: Several weeks later, we were sitting outside when we noticed that gas was leaking out the service access valve every time the system started up. No wonder two companies couldn’t find the leak; they had their gauges hooked up to the very site of the leak, and of course it couldn’t leak while they were checking it. We had the valve replaced and now it is fine.

The staff/service techs have been courteous from our first phone call. Everyone is honest and explains all work in detail. Everything has always been taken care of in a timely fashion. No surprises. They answer questions, and make appropriate recommendations when needed. Definitely a company to use for heating/air conditioning.