Hannabery HVAC

Have been Hannabery customer for 20+ years. Their personnel have always been courteous and helpful. 10 years ago, we needed to replace our HVAC unit. After finding out that my wife had asthma, the staff worked hard to put our equipment delivered and installed on a fast track. Recently, we had a cooling coil leak, Hannabery staff responded quickly to have the problem resolved. Their technician, Jorge, was amazing.

The technicians are always friendly. They come with shoe covers as to not track in anything from the outside. Professional demeanor and very informative. I like that they let me know who is coming.

I had an entirely new Heat Pump system installed and have had subsequent routine seasonal tuneups.All work has been done perfectly. I have no complaints whatsoever. From the office staff to the technicians all have been courteous , knowledgeable, and skilled in their performance.

On 78 east bound, he cut me off going 80, then slammed on his brakes.

The workers were very professional. We hardly heard from them the whole time they were here, they just did their work. Also, they did a great job of cleaning up each day when they left. They were early or on time all 3 days. We were very happy and will definitely refer them to others.

Had new units put in 8 years ago.While haven’t had to use but a few times outside of regular maintenance they have always been professional. Workers keep things clean, they are respectful and always informative. The office staff is always polite and helpful.

Technician was very professional, explained any suggested repairs in detail for me to make a good financial decision. Answered all questions to our satisfaction and was not pushy when extending opportunity to purchase a service plan.

Had a maintenance service performed and the original Tech. refused to clean my outdoor condenser coil and I already had the hose out and ready to use prior to his arrival. In addition he did not clean my condensate drain. I called Hannebery and they sent a supervisor out and he did a complete maintenance and acknowledged the previous Techs refusal to clean my coil as unacceptable and that it was indeed in need of a cleaning. They did make good on the deficiency. However I was almost made to pay for a contactor that was actually covered under my 10 year parts and labor warranty. They had me entered in their system as 10 years parts and 2 years labor. Thanks to my insisting on my warranty after the original Tech. repedidly telling me "I only know what is in the system" did he finally contact the office to look up my records. At that time after finding my original agreement did he honor my full warranty. Not good for a customer that. May not understand what they actually paid for. We rely on companies to make sure we are not taken advantage of that our records are entered properly into their systems. Overall Hannabery has redeemed themselves. I thank them for that. In closing the second supervisor Tech. and the female service manager I spoke with were super nice and very helpful.

I have used Hannaberry for 16 years and each individual who has serviced the unit has been professional. Quality work and quick response times have been the main reason I continue to stay with them.

Great bunch of guys that came to install a new furnace and A/C. Horrific rainy day and they were nothing less than pristine in moving back and forth from outside to inside. Polite, clean, respectful and great to talk to and work with.
The Hannabery process is short, efficient and well planned. In short, the whole process was painless.