New Albany Heating & Cooling

So rare these days to have exceptional customer services, New Albany Heating and Cooling does it right! Very professional, honest, best price and value in all of Columbus. Had a new furnace and AC installed. We had no heat, we had to make a decision to fix or replace and was later in the day when we decided to replace. The company delivered space heaters within a couple of hours, kept us warm until they could install the following day. They were on time in the morning, extremely professional and very clean. Could not even tell they were in our house, it was spotless. New equipment running great and the office called the next day to make sure we were satisfied with the service. Finance options available if needed. Highly recommend New Albany Heating & Cooling, also known as Five Star.

Randall serviced one of our properties April 2021; we contacted New Albany H&C in response to an inspection report that needed remediation ASAP.

Not only did they schedule us same day (arrived within a couple hours of scheduling), they provided excellent customer service, and went above and beyond to ensure our AC unit was working properly. The price was amazing, they went above and beyond to apply a nice discount for their services.

Randall was professional, courteous, and very thorough, doing more on the job than what we expected. He was also quick and cleaned up his mess (we’ve found that this is sort of a loss art these days, LOL). We would highly recommend New Albany H&C, and look forward to having them service our future properties. Thanks!

This is the first time we’ve used New Albany Heating & Cooling, we have been in our home only 1 year and always have heating & cooling check-ups annually. We were extremely pleased with their service and knowledge. The technician, Shane, was on-time, polite, courteous, very thorough and explained all the results to us. He also answered our many questions and sent us a recap of everything. There was no mess to clean up! Extremely affordable. We will definitely use New Albany Heating and Cooling again (they service a large portion of Ohio). We highly recommend this family-owned company to anyone needing heating or cooling check-ups or work. Thanks NA Heating & Cooling, see you in the Spring!

I have used these guys for heating and cooling. I bought both an air conditioner and heater from them. Always professional and always honest. We had an issue with the heater after it was installed. Come to find out we didn't have the right ducts, since this was evaluated during the install and they didn't think we need the ducts upgraded but come to find out we did. They upgraded the ducts and did it at no cost. There is no other business that would stick to their word like this company. They are always professional, they always nice and extremely courteous. I highly recommend getting the yearly maintenance package. We have them come out and check everything every 6 months.

I haven’t had a chance to use them yet, called to set up an appointment. They told me with the age of my system it should still be under warranty and to use the company that installed it. Love an honest company that helps you out, will def be using them in the future when the warranty is up.

Easy to coordinate. Good value for new air conditioner and new furnace. Helped me coordinate with gas company for installation. Shane and Brian and nick were awesome during install. Answered all my questions and showed me how to operate everything.

Chris was out for my furnace check up. He was on time...did a great job. Even switched something around so that the furnace operates even better. Gave me some tips on how to manage the humidifier to better heat the House. Even if they would make a mistake in the future .....at this point I’d still keep calling them for any issues because of everything they’ve done for me!

Josh was such a great technician. He was extremely detailed with the information he gave us on our issue. He even went over and beyond to give us future information about prevention snd a reoccurrence of the issue. We discussed the age of our furnace and details on what to expect when the time comes to replace our furnace. He was amazing and I will be sure to request him for our future maintenance and issues with our heating and cooling needs. I highly recommend this company as they are always helpful and honest.

I needed a second opinion on the condition of my furnace. New Albany Heating & Cooling came on the scheduled date and time. The technician confirmed the first company’s evaluation but offered me a considerable lower cost and better terms of financing. The installers came and completed the job within 3 hours. The office staff was very helpful. I would highly recommend this company.

5 stars! On time! Fair price. Great customer service. The tech was very knowledgeable of the job/work performed. He was patient and understanding. Will definitely work with this company for years to come! Definitely will recommend to everyone I know and more!

Was nervous at first (heating and cooling system is a big investment)
There price where lower and for a more efficient heating system. But the installation went great, very professional. And the system is working great quietly. The service is wonderful, you can get someone on the phone directly, no pressing this or that.
I call very early morning to change an appointment the same day, no problems. I definitely recommend.