Weather Master Heating & Air Conditioning

If I could give 50 starts I would!

SPOILER ALERT: Tyler C. and Melinda are my MVPs!

I have a maintenance plan with Weather Masters. Their customer service, and maintenance team for both plumbing and HVAC are excellent. They are very knowledgeable and I don't feel like their goal is to rip us off.

Tyler C. has been consistently helpful regarding our plumbing system and repairs. He is always providing great tips and information to take care of our home. He's very personable.

Melinda is extremely responsive. I had one misunderstanding with one of their guys where he didn't know of the arrangements that were made with our maintenance plan. I called and spoke to Melinda to verify if the plan was still set up as agreed and she confirmed. She also said that I could call her if there are any other concerns or questions. Welp! I didn't need to call her about anything else. But when I called the main number to set up an appointment for something unrelated, Melinda called back 5 minutes later saying she "heard someone say my name" and wanted to make sure I was all set. Well damn! I guess she meant it! She personally wanted to make sure what I was requesting was managed well and was correct on their end and there were no misunderstandings at all.

I appreciate their entire team. They are all great people from what I can tell, including the person who didn't know about the arrangements. Those things happen because we're human. I'm sure Melinda explained the situation and he's probably fine now.

They are awesome!

Hi All,

I recently moved in to a new home and after 4-5 months suddenly my AC stop working at 2nd floor. I have 2 kids and here weather changes a lot, sometime reached 90 degree. Likewise, I called customer case to create a warranty ticket, and they told me no one is available to fix the issue for 1 week. Furthermore, I am asking whether master team should I move to someone home to save our life in this situation?

I will suggest all please stay away from these people. Get someone who give good service.

These guys were Great! Pat and the Electrician team were down to business getting my panel ready for a Mini Split Unit ... Marco and Emerson came early for the scheduled installation and they were professional, pleasant and top notch in every way. The guys cleaned up the work site when done. I highly recommend these folks.

I also appreciated Michael Tuck and the work he did in estimating and coordinating the specifics of this project.

I noticed that my water bill had increased by hundreds of dollars over the past few months. I called Weathermaster and they sent out two of in my opinion the best technicians. Andy and Tyler were on time and professional and fix my problem with ease. I am very satisfied that this issue is resolved with same day service.

Extremely pleased with customer service, knowledge, and performance of my new Trane heating cooling system I purchased from Weather Master..2 years ago…works like a dream and has lowered my monthly cost with Duke.

I was experiencing problems with my heating unit (the fan would keep running even after I shut the unit down). I called Weather Master and they added me to their service schedule very quickly. The technician that came to inspect the unit and perform the work, Jake C, did an outstanding job. He was extremely knowledgeable and very polite. He explained in great detail what was going on with the unit and what steps would need to be taken to correct the malfunction. He checked with his office to get me the best price possible and I am very thankful for the courtesy shown to me. This is a top notch company and I have always been very pleased with their products and service. Jake C, you are the best !! Thank you so much.

Tom, the Plummer did a quick and effective job in repairing the disposal and installing the toilet. He is an expert in his field and he does not mind sharing knowledge. In addition, i received professional and courteous service from Hannah, who take the calls and set the appointments. And she followed up to make sure that the work was done as specified. Great job by Tom and Hannah. That's how you have a satisfied customer and keep them!!!!

Kevin was an awesome representative of Weather Master!! He was very personable, polite and most of all punctual. I loved that this office not only calls to give an appointment time, but the rep also texted when he was on his way. Kevin used protective gear to help keep my home safe and clean. He completed his work in a timely manner and checked vents for heating and cooling accuracy. Great service! Great job Kevin!!

Brandon Vanmeter came to fix the issue we were having with our AC. He was very knowledgeable, professional, polite, answered all of my questions, and really took his time to make sure our unit was working properly. He was a very easy person to talk to and helped me to understand exactly what the issues were that we were having. He truly went above and beyond with his service!

Your Technician just completed services at our residence. He arrived on time and completed all tasks in an efficient and professional manner. He has a very positive and friendly demeanor - very easy to relate to. He listened to our concerns and offered good advice on how we could proceed. I think he is an excellent representative of Weather Master or any company he would work for. Consequently, I was confident in his ability and initiative to do a complete, thorough job. I have no problems with him returning anytime.