Weather Master Heating & Air Conditioning

Good morning,

The recent winter weather had damaged the fan and motor on one of my units. Jason came out early this week(Weather Master’s employees are always very communicative and prompt) and quickly identified my problem. He explained what was needed and price very clearly and even pointed out how I could save money.

Received a message a couple days later that the parts were in and that Jason would be out to install yesterday. I was concerned that the rain would prevent the work from being completed and this was confirmed by Jason. I understood and told him I’d call to set up another appointment. He advised me to wait. Jason then proceeded to wait about a half hour in case the rain abated.

Fortunately the rain stopped and he completed the repair perfectly. And just like other work Weather Master has done for me, upon completion, there is never a trace of debris or any sign that they were here(other than my system worked again).

If it was possible to rate Jason and Weather Master higher than five stars I would. Every employee there I have dealt with has been very professional, kind and extremely patient explaining what they are doing.

They are a treat to deal with.

Edward Selzer

Fantastic customer service -- Dave Hocutt went above and beyond our expectations, explaining our options, taking care of all of the paperwork, rebate submissions, and following up to make sure we were happy with everything. We had to replace two different units over the past 5 months and both install crews were professional, knowledgeable and courteous. Highly recommended!

Mr. Willie Reed , WeatherMaster Mr. Plumber, telephoned ahead of time to advise of his anticipated arrival. He arrived as promised and immediately began to diagnose the cause of our water pressure problem. He determined the need for a new water pressure tank and a water regulator switch. He advised what the cost would be. And upon my approval to proceed, he removed the old tank and switch and immediately installed the new equipment. Throughout the process, Mr. Reed was courteous and kept me informed of his progress. He finished in a timely manner; he also recommended a whole house filter that would address the occurence of hard water. He fixed the water pressure problem.

Andrew Kestner, arrived as scheduled today and did the maintenance check on our AC unit. He was efficient in doing his work and he kept me informed of his findings. I am highly satisfied with the work he performed today.

Brian arrived on time and performed a maintenance check on our heating system. Diagnosed a need for a new capacitor. He was efficient in performing the service. October 25, 2022.

Good Morning I wanted Melinda's boss to know how much she helped me. Melinda needs a big raise. I didn't understand much because I have been so sick. Melinda went over everything for me. I really appreciate her so much. Thank you Melinda for everything and spending the time with me explaining just so much to me. Also the man who came out here to me to check it out and to get it all started. I need surgery on both my eyes and they both helped me so much. I feel bad I forgot his name he deserves a raise too. They both were so very professional and I really appreciate what he did for me. He explained everything to me and made me feel so comfortable by picking ya'll because he knows his job so very well and had so patience with me. They both deserve a fabulous raise. All your men that came out here did a hell of a job. I would highly recommend ya'll to anyone. Thanks especially to my man who first came out here and Melinda. Love Becky Freeman ❤

I have been a Weathermaster customer now for about five years.
Everyone there is quite helpful, knowledgeable in all facets of service including plumbing, Ac and heat.
Today I had the pleasure of working with Andy who really knew his
stuff in regard to my aging duct work, and heating system.
He was thorough and spent a great deal of time in adjusting all the heating equipment and making sure all worked right for the winter ahead.
I would recommend anyone who is in need of yearly service or a fine tune up now and then for all electrical, plumbing and heating, ac applications.
Great company great people, great service

Brandon M. did an excellent job for our yearly service on the tankless water heater. He was on time, went through the home to check all that's connected and working, to then clean the system. His personality is great as he looks like he enjoys what he does which is a rarity!

I notate every year to have this service done now given the location of the system and have always ask for him.

Update: 9/29/2021

Steve came by and did our scheduled Fall maintenance. He did an excellent job. He was quick to contact us prior to his arrival and updated us on overall status of our system. On a side note, I would encourage everyone to purchase the maintenance plan. In our case I can say it paid for itself.

Rotley was awesome! He was professional and knew what he was doing to make my AC work! I also had Brandon come out for plumbing issues. I’m so grateful for the service I received. I HIGHLY recommend!

Andrew's customer service and responsiveness are exceptional. He was able to pinpoint the problem with our HVAC unit immediately and explain the work in terms that actually made sense -- not always easy to do! We recommend him highly for professional, knowledgeable and quick service. Side note: all work was covered under warranty, which he explained in detail, and did not deter from the expedited service.

Reggie F visited my home to service both of my HVAC systems prior to the upcoming hot North Carolina summer. He was very professional, friendly and knowledgeable of the systems. I spent 75% of my time with him while he was performing the service just learning what is included in their multi-point inspection. I felt that Reggie was reliable, trustworthy and dedicated to his work (making it right and making you happy). I received great service from a reputable individual.