Weather Master Heating & Air Conditioning

Brandon Vanmeter & Isaiah Stewart were the technicians that handled my warranty service call! The knowledge that I gained from Brandon’s expertise will definitely lower my electric and gas bill. They thought my issue was corrected but Brandon decided to tell Isaiah to check one last thing, turned out a part was defective & my air would not shut off although the thermostat said off. My air is flowing equally through each room now! Thank you Brandon & Isaiah so very much for your excellent & detailed service today.

Ora

Will never use again. Our 2nd floor AC was not working. Weather master sent two technicians out and they both diagnosed our issue as a broken compressor and a thermal expansion value. Parts were under warranty but the labor was going to be $1700. We thought this was ridiculous and to make matters worse they had no idea when the part would be in to fix the issue and it was the beginning of July. We decided to get a second opinion since the cost seemed high to us. Little did we know that the second opinion would be that the compressor was fine and the value was the issue. Cost of labor was only $150. Two technicians being wrong seems a little fishy to us, so it appears to be a scam that they send a second tech out as reassurance.

Mehdi was great! He showed up on time and was courteous and thorough in servicing our units and explaining the issues he encountered while inspecting our decade old units. He gave us options and recommendations that helped us get our units up to snuff. Units were originally installed by weather master and their warranty came into play on keeping the systems charged. Spending money on this stuff is never fun, but great to have confidence in the service and know we will be warm and toasty all winter.

Called them to diagnose a leak in a water pipe due to our floor swelling up. They came,charged us $106, informed us there was no leak and left. 2 days later my husband discovered the leak and we called them back and were informed they could not waive the service charge to come back even though they MISSED identifying the problem to begin with! Save your money and call someone else.

Brandon Vanmeter is a professional who engages with the client in a manner that conveys confidence in his ability to address your needs. Apart from his professionalism, he has your best interest in mind and will answer all your questions. A pleasure to have met him. Thanks!

Lied about R22 price and charged 1 pound of R22 for $292. Did a search later and found out that a 10 ponds R22 tank sold only for $389 in open market. Will never do business with them again.

Anthony was very good.
Gabriel was knowledgeable and helpful
Getting a new unit 2/3/23

While we were very happy with the install of your units we recently paid for a “tune up” of our systems that are still under warranty.
Of course there were things they said we could spend money on.
One of these items was a part that would need to be replaced to maintain the warranty. The part was covered under the warranty. The total was supposed to be $328 but because we were under warranty we would only have to pay $164. They said it was to cover labor and coming out there… but it only took them 2 minutes as stated by the employee AND I already paid for them coming out for the tune up. He said we we are already getting a warranty discount and should be happy to get that. We paid for the warranty!

Edited to add: customer service did call me back and they were polite and articulate. They stated that a tune up does not involve any actual “tuning up” as you would think in regards to any other mechanical device but more like a check up where they look at your system but don’t actually perform or do anything to your system. They stated that check ups and tune ups are the same thing and they are not sure how you could see it differently. I do not believe these phrases are synonyms and are not used interchangeably in any other business situation that I can think of. They also said I should have read the fine print on what a tune up is, but they called me and asked me if I wanted a service technician to come out and provide tune ups to my systems- I was given no fine print. I believe the language is intentionally misleading as I very much wanted a technician to tune up and service my systems but I did not need to pay for someone to look at my system. *** Every person I have talked with at Weather Master is incredibly professional, thoughtful and considerate but the language and policies of the company have left an unfortunate taste in my mouth. Because we have purchased two systems through them and are warranty is through them we hope to move forward and do business with them in a more clear and transparent manner.

So my grandmother was upsold on this "great lennox system that will just keep it unbelievabley cold" and we have had nothing but problens with it, and the repairs weathermaster has done since. They have been to our home numerous times and it still is almost 80 degrees during the day in our house. They have used every excuse in the book, as well as been extremely rude to my fiancee who has done everything possible to help them do their job...and as of today, 3 months later, knowing we have my senior father in the home, and children..it is still not fixed. DO NOT use this company, look at some of their other reviews..and you will see that my experience is something that happens with regularity. Call another hvac company and dont put your childrens or your own health at risk...or have to go all summer with it boiling inside your home. There are more reasonable, better qualty wotkmansip companies in the area, and im wishing i would have used them.

This was our first time using Weather Master. I took advantage of their AC Tune Up special for this first call with them and immediately signed a annual maintenance contract. I can highly recommend them based on this experience.

Andrew arrived on time, he was exceptionally professional and competent. He explained everything he was doing and why. He was very efficient and could not have been more courteous. He was respectful of house and diligent with Covid-19 protocols (he wore a mask throughout his time at our home). He was very comfortable as I was watching what he was doing (to learn) and he explained everything in adequate detail.