Carolina Air Conditioning Company, INC.

On time professional, also replaced a thermostst. Very reasonable. Competent friendly service personnel. Highly recommend

Prompt, same day visit for an issue with my furnace. The technician took the time to diagnose and explain the issue.

Jimmy helped us out greatly and we will definitely use your Company in the future. Thanks for your help.

They came to my house to install our new system, I doubt it for a second because of some reviews, but I recommend Carolina Air Conditioning, awesome techs, great service, and even offered 24 months-same-as-cash promo financing option. Will schedule my next tune-up with them.

On time, very pleasant technician and knows what he’s doing, great job

Luis was on-time and professional. He was thorough and clearly very experienced. He addressed our concerns and earned our trust!

This is the most unprofessional company I have ever had to deal with. We purchased a brand new home in August 2021. The a/c unit went out in July 2022. The day it went out was 100+ degrees. The customer service representatives were rude and unprofessional. They could not give me an ETA on when the tech would be available. I have contacted them several times with no help. I believe they put in a faulty, refurbished unit. I would not recommend this company roach. RUN FOREST RUN!!!

James is very courteous and professional. He always ensures the work is completed in a professional manner. Highly recommend!!!

The gentleman who came here took the time to find the problem, fixed it and was very nice to my wife and me.

AC stopped working during the 90 degree NC heatwave. They responded and came out same day to inspect my system. The tech who came to my house was incredible. Very nice, explained everything, gave realistic expectations on a return call. The next day someone from the office called stating it would cost almost $1k to repair. I looked up the price of the part and it was less than $200. Spoke with the tech directly and even he thought the price seemed very high. I understand companies have high labor costs and markup of parts is expected, but the office lady would not give me an itemized breakdown of the $1k bill. I thought that was very unprofessional and a little shady. I ended up purchasing the part and fixing the unit myself. A standard maintenance visit from another company confirmed no other issues are present. I paid $150 for the part. Why was this company trying to charge me and additional $800 for labor?
Again, the tech was amazing. He was honest and upfront. I think these folks are highly overpriced and the fact they aren't transparent with cost lead me to another company.