Carolina Air Conditioning Company, INC.

The tech that came out was respectful, professional and courteous. He definitely diagnosed the issue and also made us feel at ease.

I called them for a warranty check. Gary and Shawn were great in answering my questions and finding the issue I was having with a slight noise from the return. They were professional and informative.

The representative Edward was very professional and highly skilled and knowledgeable. His attentiveness to my issues were outstanding and I will definitely be using them again.

Wonderful experience with a tune-up appointment. There was great communication regarding arrival time, and the technician was polite and professional. Highly recommend!

Gary is a true southern gentleman. He knows his trade and shares great stories. He is A+ in service.

Excellent service. Technician diagnosed the problem immediately and went about implementing the solution. When he was done explained everything and why it happened. Made sure we had no questions before he left. Again, excellent service.

I purchased a new construction home in 2021, the company did the HVAC install. In December of 2022 I had issues with my home not getting warm, I gave them a call over the holiday and a tech talked me through what to check and advised to turn on auxiliary heat if all else failed. Fast forward a few days later and the issue just got worse, they sent a tech out to investigate and he resolved the issue fairly quickly.

Here is why the company earned a 1 star review: (remember they installed the system originally and it is 1yr and a few days old at this point)

According to THEIR own tech the system was not programmed correctly, as well as a couple of other things that were pointed out that all had to do with the original install. I was only 5 days outside of my warranty and they still charged me, even though it was their shoddy work that caused the issue.

Conclusion: Carolina Air is not to be trusted! What kind of reputable business blames home owners for what they did wrong? The system they installed, is barely over a year old! I didn't find out until a month after closing that they didn't even install air filters in the home!

Do not trust this company!

P.S. I just discovered a 12x12x1 air filter in my home that I didn't even know existed!....guess they forgot they installed that too! By how filthy it is it looks like that's the only filter they even installed *I specifically asked about which filters I should use etc. back in 2021*

Trust is earned and Carolina Air doesn't have a leg to stand on.

Had our biannual maintenance done and the technician was great. Very personable and professional.

Justin came out to trouble shoot some issues I was having w my AC unit and he couldn’t have been more helpful and friendly. Thank you Justin for answering all of my questions and for giving me some great tips/suggestions- excellent customer service, thank you!!

As usual, Carolina A/C did a great job! Gary was professional, thorough, and very knowledgeable. Plus he always has a fun story to share! Thanks for always providing top notch service.