Carolina Air Conditioning Company, INC.

We have been customers of Carolina Air for 4 years. Very prompt service, good customer service, friendly, techs give clear explanations and instructions.

Mr Luis has serviced my parents' & now my home for many years through Carolina Air. He takes time to answer questions/concerns I may have and calls the home office for supportive information that he may not have readily available to him.
Because of him, we added an upstairs thermostat to our home! BEST DECISION EVERRRRRR! It works wonderfully & wow, the peace it keeps in our home! 😊
Keep up the great work & caring customer service! From the lady at the front desk to every field technician...THANK YOU!
IF I COULD I WOULD GIVE EACH OF YOU A $1K BONUS CHECK! YOU DESERVE IT!

Technician was efficient and knowledgeable. He was able to get out A/C up and running and provided tips to keep our system healthy.

I have been with Carolina heating and AC for 40 years and they have always given me excellent service. And Brenda in the office and Jimmy the repair man really helped me this time

Very knowledgeable team member who took the time explaining the system, installation issues that got missed and quickly remedied all the issues. Worth every cent!

Jimmy arrived as scheduled. Very polite. Seemed very thorough and wanted to make sure everything was as it should be. Excellent service.

We have used Carolina Air Conditioning company since moving to Durham North Carolina in 2013. Our HVAC system failed in the dead of winter of that year and the owner of the company came to service us when all his other sales people were busy. Our experience last week continues in the tradition of great customer focused service. On a routine service visit, our technician, Jimmy T., noticed a slight smell of gas. He suggested we contact Dominion gas which I did immediately and they confirmed that we had a gas leak in the valve. Jimmy T went into action searching the company inventory for a new valve rather than wait for a new valve from the factory. After a full days work he returned to our house at 5:30 PM with the valve replacement and installed it. He left a happy warm family,,, leaving us around 8:00 PM. A serious problem was found and corrected in one day.

Our service technician Tim was professional, on time and knowledgeable. Will not hesitate to use again

The service was scheduled immediately upon request. Issue fixed in minimum time efficiently. Will highly recommended it !!

Equipment parts came in quickly and they were able to get me on the schedule for the following day. The technician called to let me know he was on the way and arrived promptly. He was polite and very knowledgeable about the equipment. Great experience.