Sutton Brothers Heating, Cooling and Plumbing

Chris was extremely thorough, professional and fixed our plumbing emergency in no time. As a business manager myself I would be grateful to have Chris on my team. Chris is a major asset to your organization and I am confident in the work that was done. I refer all of my friends, family and employees to your business. Thanks Again. Great work!

Chris Craig, with Sutton, visited my home to provide a quote for a 1 piece tub/shower change out and hardware. He was polite and knowledgeable of the details to take care of this request. Quote was reasonable to our expectations. I look forward to Sutton completing our project.

Sutton Brothers was fantastic! I've had the system installed for about a month now. Guy was my sales associate and he was thoughtful, educational, a good listener. Out of three quotes, it was sort of a no Brainer to go with Sutton. I found Sutton through Dukes rebate program. My goal was to convert by 23 year old gas furnace and AC compressor into fully electric heat pump for both cooling and heating. Not only was their price competitive, but Guy was the only person among all the quotes who i felt went out of his way to make sure I understood what I needed to do to qualify for the $2000 federal tax credit and the $450 rebate ($400 for the heat pump and $50 for the smart thermostat.). While the other company reps were kind, I didn't think they really were invested in making sure I got the product I wanted. Guy took me through all my alternatives (gas furnace, heat pump with electric coil back up, and electric with gas back up) and different types of heat pumps. Discussing together and after doing some independent reading, we settled on a mid priced two stage heat pump with electric coil back up. This will allow me to one day power my home via all solar. They also offered a financing partner that gave me 20 months of no payments and no interest, allowing me to stash the money I saved for the home improvement to accrue in a 4% Ally savings account. So far the system has worked really well, we've had some hot days recently. I love the smart ecobee thermostat as well!

Lastly, Guy suspected I may have to take my attic ladder stairs down to fit the air handler. That would have cost me about $300 extra from a separator contractor to put them back up. However, the installer, Alex and Ricardo, were pros and reassembled the unit in my attic instead of removing my stairs. Saving me even more money! It took them a 9 to 5 work day to do the installation. Scheduling it was easy. Alex and Ricardo were careful when handling equipment in our home. They were even kind enough to answer my questions while they did the install. They also hauled away the old stuff.

It was all a very wonderful experience with them. They'll be for sure the place I'll ask to convert my water heat from gas to heat pump electric in 2024!

Mark of Sutton Brothers did an exceptional job. He fixed a problem caused when we added a room. He was very professional and efficient. We purchased a “membership”, which has already paid for itself. I strongly recommend Sutton Bothers.

I got Bradley Flanary. Young, knowledgeable, friendly and thoroughly explained all that he did for me. I am glad I choose the Sutton Brothers Elite service. My heating, cooling and plumbing systems have become more efficient and reliable since I joined the Sutton Brothers elite maintenance program.

I made an appointment Saturday online for a certain time frame on Monday and choose that time frame because I go to work at 3:30. Monday morning I get a text informing me that my appointment is scheduled for 630 Monday evening. After calling the office they tell me that when you book an online appointment the time frame isn't accurate. Really??? Then why book an appointment online?

Had to have a hot water heater replaced as well as some other plumbing incidentals. The 3 service techs from Sutton Brothers completed the job perfectly. They even were careful bringing the new equipment into my home without any debris left behind. I would highly recommend Sutton Brothers for any plumbing needs.

Very satisfied with the service we received today. Willing to answer questions, professional and knowledgeable, offered us multiple options, and wasn't pushy on us to purchase a whole new unit, even after we showed some interest. We will definitely recommend and use this company, in the future, should the need arise. Thank you!

I had a great quote and I scheduled an appointment for a water heater replacement
Today 5-3-2023 Sutton brothers replaced the water heater. Michael and Chris done a fantastic job. Answered all my questions. This company is great.

Brendan Amos reached our home well within the estimated arrival time and did a fine job repairing the leak in our shower. He was respectful of our home(no muddy footprints!)as well as knowledgeable and efficient: a true credit to Sutton.