A & E Heating & Air Conditioning Inc

I needed my upstairs AC/Heat Pump replaced. I already had a quote for a replacement, but called A&E as a check on my original quote. After Tim had been through the existing system with me and shown me a number of fairly simple efficiency improvements and a less expensive installation of one aspect of the new unit, I was impressed. He then gave me three options for a replacement unit and carefully explained the differences. The quote from A&E was competitive, but the attention to detail, knowledge of the craft and the quality of the quoted equipment was all better. When I agreed to have A&E perform the installation, they were ready to be here the next day. They even finished the job in one (long) day instead of the expected two-day project. I'm a very satisfied customer.

Matt, Keith and everyone at A&E Heating and Air did a great job installing my new gas-heating and air conditioning systems: professional; courteous; top-notch folks with GREAT follow-up. I've also been using them for years to maintain my systems and they've never disappointed. I highly recommend them.

On October 23, 2019 my HVAC unit had its preventative maintenance to get it ready for winter. A&E installed this unit after a hellish experience with a different company. A&E were great to work with then, about 6 years ago, and they still are! The people answering the phones and setting up appointments are really nice and polite (not always true at other places), and they do call to remind me to make my maintenance appointments. Things fall through the cracks in my life and I appreciate the effort. The tech, Brandon McFarland, who did the maintenance was a really great guy. I like to watch the people who work on my house, I like to learn what may be a future concern. Even though this was a maintenance appointment, there was an error message that appeared on my thermostat a few times. I showed him the read out, he explained it and said that it was a small fix that could be done while doing maintenance. I went out to the unit with him and he showed me what it was, where it was and how to fix it. While out there, I took a photo of the fuses, so I would have a record in case I need to buy replacements. He went above and beyond, giving me a pair of fuses to have just in case. Sure, they’re only a couple of bucks, but he didn’t have to do that. It gave me a small piece of reassurance that if I need new ones, I don’t have to worry about going out and finding the right kind. Additionally, he was very polite and knowledgeable. Sometimes when you have people working on your house, you worry about not just if they’ll do a good job but if (particularly as a woman) your safety may be at risk. I’ve never had to worry about this with A&E. A big thanks to Brandon and A&E for their work and conduct!

Andrew and Garrett just completed a regular maintenance review on my two heat pump units. They were very nice, friendly, and thorough. I really appreciate the high quality of the personnel working for A&E.

We have a service agreement with A&E, and they installed our last HVAC unit. All of our interactions with them -- mainly Kevin -- have been friendly and courteous. On a recent inspection, they discovered our Freon was missing. The technician used dye to discover that the leak came from a joint he had earlier soldered in -- and so they are not charging us anything. That way of doing business makes for a good customer experience.

I have multiple systems, and trust no one but A&E to service them. They’re fast to arrive, diagnose and fix the problem , and best of all fairly priced. Thanks A&E!

Evan did a service check on my AC unit. Very satisfied with work and cost.

Excellent service. I called on a Friday morning to make an appointment, the lady I spoke to on the phone was very helpful and worked with me to find a window that suited my work schedule. Keven, the technician arrived and was very polite and patient despite the stupid questions I was asking and the fact that I had no idea about anything regarding my heater, its a new house and I didn't even know where it was! I highly recommend A&E and they will now be my go to people for all HVAC needs.

I recently had some AC issues with my unit and called Ron with A & E. They had a technician out the same day who found my problem within 5 minutes of being here.
Very knowledgeable Tech. He was Friendly and professional and got the job done.
I was super impressed with this service i got from A & E ! I will call them again and would highly recommend them to anyone who has an Heating / AC problem. Great people to work with. I am super satisfied with the job they did. ES - Durham NC

Garrett just left after a maintenance call. He was very professional and easy to talk to. Also, Amy, wo does the scheduling, was kind and helpful. I had to change my appointment time and she was very accommodating. I would recommend A&E to others.