A & E Heating & Air Conditioning Inc

The people were pleasant to deal with but I was without heat from November 2022 till April 2023, with numerous attempts to address the issue up to and including replacing the entire furnace. After the furnace was replaced in it's entirity and I had paid for parts prior to that and service calls, a loose connection was found. I don't know if that was the original issue but dozens of hours, many service calls and thousands of dollars, I now have heat but little confidence. After all that the inspector had to come out three times and requested re-work to address the requirements of the county. Again, the people are so nice I hate to say this but my experience did not instill trust.

I have used A&E for both business and home HVAC systems for more than 15 years, and they have always been on time, reliable, and efficient. Their personnel are friendly and skilled and respectful of property. If there is an issue, they will stay with it until it is right. They have responded promptly when I needed urgent repairs, and the quality and reliability of their services continue to earn my business and my loyalty. I recommend them heartily.

I have been a customer of A&E Heating and Air for both my primary residence and rental properties owned by Thavam Properties. They are amazing with friendly and courteous customer service, on-time service and stand by their work. The owner is a US Veteran, another reason to support this wonderful company.

A & E provides excellent service. The installed my heating and HVAC system, including new duct work. The crew was professional, they kept me informed with progress, and discussed any challenges they were having with the installation. The quality of the install was great, and so was their clean up. It has been a few years, and they are responsive and continue to provide excellent service maintaining the system.

A&E did a great job for us. Our AC stopped working and we called a different company, who said it needed a costly repair and we should just get a new system (which is EXPENSIVE). I called A&E because they had correctly diagnosed and fixed a problem with our ducts years ago (when other companies weren’t able to). Evan came out promptly to give us a quote on a new system. But first he asked to take a look at the broken one. Turns out it was an easy fix and he got our AC working in 10 minutes. We paid a few hundred bucks instead of thousands because A&E was honest and knowledgeable. I waited a few weeks to post this review- AC still working great. Highly recommend.

We've used A&E im Hillsborough for years. They are honest, professional, and reliable. Evan is outstanding. Thank you!

The measure of any business is not when things go right, it is when things go wrong. Our old Carrier system was on its last legs. A&E replaced the heating, AC, and air handler. Of course the ancient Carrier zone thermostat failed almost immediately... A&E cut us an excellent deal on a super fast zone replacement. Then with the cool days at the start of summer the system had trouble adjusting and was icing up. Brad came out personally, several times, to get the AC tweaked. After all was said and done, our new system is fantastic, powerful and quiet. We would all love it if everything went perfectly the 1st time, but that isn't how the world works. I very much appreciate A&E being so tenacious and responsive about getting us up and running smoothly.

Update 3: Tim did an awesome job coming out same day and getting me a temporary fix. I'm warm and toasty. And the main issue will get resolved soon.

Update 2: Looks like most of their customers have the same problem at this time. They are very backlogged and unable to get to all emergency calls.

Update: My brand new furnace just went out on the coldest night of the year at 9 degrees. I woke up to a frigid house at 2:30am- ish and called their emergency number. I have left 4 voicemails. It is now 8:35am and no one has contacted me.

My hubby and I first used this company in 2013 and never had an issue after them installing a new heat pump at our first house. We ended up moving to another house in 2019. We had to replace the HVAC this year in the current house so we went back to A & E for service. The system works so far with a couple of hiccups at the very beginning (code was incorrect on a couple of things and a minor part had gone bad), but A & E addressed those issues quickly at no extra cost. The AC has held up against these high temperatures. My hubby and I are satisfied.

Was having intermittent issues with our Trane gas furnace. Came out on short notice and worked diligently to find the replacement part that was backordered.

Excellent, professional service always. Have used them for years.
A &E was the best HVAC decision we have ever made.Their recommendations and service exceeded our expectations. They are incredibly knowledgeable. Our home is more comfortable because of the Trane system that they recommended. We trust these people, they are like family.

Marsha and Frank