ARS/Rescue Rooter - Durham Air Conditioning Repair

Great service! Giovanni was thorough, explained his findings and implemented solution quickly.

Carlos was very professional and he had heat going in less than an hour. He helped me download the Nest app and explained several things to me that I did not know about my system. I will always ask for Carlos to assist with my heat and cooling system. He is very thorough

Excellent Service, Service Tech was ver professional and great attitude. I was surprised Very impressed with how I was handled from the first contact. We, my wife and I are very happy that we chose ARS. You can rest assuredly that we will tell our family, friends, and neighbors about ARS.

They were out fast and had my A/C working quickly and at a fair price. Would definitely recommend

Had a routine maintenance visit today. Melvin was thorough and very knowledgeable. Very satisfied with this visit and company.

Scheduling was easy and the appointment was scheduled sooner than I had expected. They keep you informed every step of the way. Ahmed, the technician, was on time, professional and courteous.

12/9/22. Called the company because my unit stopped working over in the middle of the night. The tech showed up late and wasn’t able to assist. He referred me to an electrician.

I was told they would escalate to a manager. No manager has called me yet.

I have been calling daily due to no heat! I have been scheduled appointments and still no heat 12/26/22.

Technician Baki was very committed to making sure that the temperature of our units were functioning properly and comfortably. I wish that the scheduling window was smaller 8-4 is a long time to wait for repair response.

We had a 9-11 time slot this morning. When no one showed by 10:45am, I called. Told the tech would be there in the next 45 minutes. No one showed. Called again. Told tech is on the way. No one showed. Called again. Tech on way. No one showed. Called at 2pm. Told tech be there in 30 minutes. Had other things to do so I had to cancel and reschedule. Also communication from dispatch left a lot to desire.

The two installers were great!! They did an awesome job IN THE RAIN!!! I will recommend them to anyone for any HVAC work. They were very Professional as well. Thank you for the outstanding job.