ARS/Rescue Rooter - Durham Air Conditioning Repair

Great company to work with, very knowledgeable about equipment and what the problem was. Explained in detail what needed to be done. Technician was very friendly and had great work ethics. I would recommend this company to anybody who needs repair work or install.

ARS and the technician was absolutely outstanding in working with. They were on time and thoroughly explained and diagnosed the issues with my neighbors AC system. Very pleased with the customer service and the whole process. Thanks ARS.

Derrick arrived during the scheduled time. I was glad that he was assigned to our service call since he had previously serviced our HVAC system. He quickly determined that the capacitor on the condensing unit was bad and replaced it. The system immediately came back on after power was turned on.

Two techs came out and neither had the (nitrogen) materials to conduct a leak test. First tech at least explained his reasoning. The second (first call of the day) said he didn’t restock his service truck and the office wasn’t open this morning and dispatch shouldn’t have scheduled my service for a Sat. Wouldn’t listen to my concerns from the previous days visit and said he wasn’t going to be working in the rain anyway because he couldn’t see, even though he never ventured out to look at the compressor in the back yard. Two entirely different visits by the techs. First was great.

ARS followed up with a call and I spoke with their head of customer service and she responded by actually listening FULLY to my concerns, apologized and sent another tech on Monday afternoon. Night and day difference in service. The tech was GREAT! He walked me thru everything he was seeing and showed me where the leak had occurred and explained why it may have happened. Couldn’t have been more pleased with how they handled my discontent. Change this review to 4.5 stars. 1/2 star less because of the second technician.

As a new home owner, I needed the HVAC checked out before running it for the summer. I called and Amanda was very accommodating and Shawn arrived the next day. Shawn checked everything over and explained the process and what he did in understandable terms. Everyone was very nice and professional.

The last 2 techs sent to prepare my heating and air tune ups were very courteous, answering any questions I had. They were knowledgeable about the A/C system. The last one was so knowledgeable that I signed up for another service. All techs who have been within the time window I was given for the system tune up.

I am grateful that ARS have someone as professional, kind and patient to assist the community like Jonathan. It is always a huge plus to interact with folks with excellent customer service. Thank you ARS.

I was originally told to expect the tech between 8.30 and 11, I got a call from dispatch saying that weather is causing issues can we cancel and re schedule. I can’t do this as they did not turn up twice before and I nearly got fired twice for waiting for them.

I was promised to be the techs first job at 11.30, I called at 1.00 pm asking where he was, I was told 30 mins, at around 2.30 I had to call again, I was told he was on his way. I called at 3.30 to b told that the tech was not answering dispatch.

At 5.00 I got a call saying he’d be there in 30 mins.

He arrived at 5.30, 15 mins later he was done and gone! No explanation of work done.

The website says 100% satisfaction guarantee or your money back!

So I want my 10k back, I am still waiting for the air vent to be installed, I was promised paperwork that never turned up!

Dispatch lady was great! Installers were great, just absolutely shocking service.

Zero confidence in this company! I am a service manager with another company! I know service is what keeps the doors open, I think Home Depot is carrying this company as service is definitely not their priority .

I am new to the area & from Florida so knew A/C systems need maintained. I am very pleased with the service I received. I would recommend ARS to others as their recommendations were reasonable & technician appeared very knowledgeable. I’m happy I found this company & will not hesitate to use them in the future.

A tech came out to fix a gas leak and said he had confirmed it and asked if we wanted it repaired. He attributed the problem to lack of plumbers dope when initially installed. (The gas company came out when we first smelled the leak, identified the source and shut off the gas.) We said yes. After completing the work, he told me the charge was $627 for about 30 minutes work. I asked for a breakdown of the charges. He told me he could not provide it and I would have to talk to the office.
I've now called three times, three promises of a callback from accounting and no response. Next stop is small claims court.