ARS/Rescue Rooter - Durham Air Conditioning Repair

During the inspection, he found that I had a capacitor that had to be replaced. After explaining what the problem was, he then explained what and how he would replace it. Very professional and courteous.

HVAC mis-diagnostic. Referred to an electrician by ARS technician. Got a Electrician from Bryant-Durham, who referred me to a HVAC technician. Bryant HVAC came an made a simple fix, tripped a circuit breaker. Can I get my ARS fees back?
Frank Byrd; Invoice #14123015

ARS totally exceeded our expectations!
We had a local competitor provide us with a quote, and they had nothing good to say about this company; shame on them. They should want to aspire to be a fraction as good as this Company, and Should take a hard look at their unprofessional behavior and what vehicle they showed up to our home in...laughable.
Please feel free to ask me for a recommendation for ARS.

Very poor timing/customer service. They gave me a 4 hour window for arrival of repair person and no one showed up or called to explain the delay.

The initial appointment said between 8 and 12 but the technician arrived about 8:30 and was done by 10. He seemed to be new to the job but was well trained and courteous.

Kevin Melendez came out today and exemplified true professionalism. He listened intently and allowed me to vent my frustration regarding the service call that did not happen. I called on 5/26/21 to schedule a 5/28/21 quote. I was told someone would show up between 11 am and 2 pm. No call prior to the appointment raised a red flag, but it was a holiday Monday and I did not look too much into it. No call during 11-2 window, no text, no email, no voicemail, no visit - NOTHING prior to the appointment, so at 2:09 pm I called the ARS office and spoke to "John" who told me either himself or someone from his office would call me back - THAT NEVER HAPPENED! Fast Forward to today 6/8/21 Not one person from dispatch, the call center, the person giving the quote - NO ONE from ARS called to follow up or reschedule. This is completely UNACCEPTABLE. The picture below is what happens when you don't keep a scheduled appointment for a paying customer who has been on your books since 2006. It's a Carrier from Michael & Son. ARS has lost a customer for life. ARS could offer me to install a Free A/C and offer a 20 year warranty at this point and I'd say Hell NO!!! You don't treat customers of over 14 years like they don't matter and that's how you made me feel. Here’s the kicker: my next door neighbor called ARS, got a quote the first day, A/C was installed the very next day. I paid much less for a brand new unit and customer service ARS could never match. If Senior Management does not accept accountability - they're part of the problem and if your 'regulars' are more important than customers making new purchases then you should not be in business. Profit before people does not create win/win business outcomes and apparently ARS hasn’t learned that yet. Thank you for showing me who you really are despite it taking 14 years for it to happen. Don’t attempt to contact me, I’m no longer, nor will I ever be an ARS customer again - WE’RE DONE!

Steve was very understanding and helpful. Roberto and his team were on time and early...very efficient and did a great job installing everything

Andrew was professional and courteous. He arrived on time which is important to me. Thanks for the service today!

The furnace went out in our home on Tues. We called ARS Durham, the technician came out and He said we needed a motor and the ARS will call with further details. After two days, there was no phone call, I made several attempts to call someone and they advised that the parts department would give us a call and they did not. Finally I spoke to Arin, who is the parts manager contractor, he basically said we do not have the part, it’s coming but don’t know when, and it is what it is, You home has a dual heating system and use that area where that system works and be glad because some people don’t have heat at all. I advised that the living space has no heat and I just came home from having surgery. We just turned on the furnace in Oct and the motor stopped in Dec. We still do not have the part, we still do not have any heat and it is Dec. 23, 2022. We’re expected to have below 0 temperatures. Not the way I expected to spend Christmas in my new home.

Artoro (sp?) was great! Showed, on time, greeted by our two Lab retrievers, and knocked the issue in minutes. The wife is happy & that’s all that matters! THX!! 🙏🏻