ARS/Rescue Rooter - Durham Air Conditioning Repair

Mike Reid was the tech who came out to service my HVAC system. He was very knowledgeable, courteous and on time. He was also very patient explaining his recommendations.

My family and I received excellent service. Christin Blanco is patient and he knows about what he’s selling to your customer.
The gentlemen that did the installation were very helpful and diligent. Your staff is amazing! Thank you so much for everything!

The guys that actually did the work did a wonderful job but with that being said your sales rep could have done better to help them out and me as well. I had to go a night without heat and your workers had to make extra trips for things cause he gave them no type of pictures and failed to tell anyone that I heat with gas. Your sales rep could use more training.

Derrick Shane Cooper is our tech of choice. He is patient with questions and answers clearly. He is certainly the best tech we’ve had and is definitely an asset to ARS. We make sure to schedule maintenance visits so that our request for Derrick Cooper is possible.

The technician was very professional and apologetic abot me having to wait for 2.5 hr after I got a phone call saying the technician was on his way and would be at my place in 30 min. I called 3 times asking what was going on that the technician was still not here 1hr after the call. I repeated that 2 more times at 1/2 intervals and could never get a response other than I would receive a call back. It never happened. Very poor customer service!

We had a bad contactor the tech came out and fixed it and was mindful of my health issues, as I cannot be in contact with any people. He was courteous and professional.

The wiring to my thermostat needed to be repaired. They got it running again. The technician and his helper were very professional and pleasant.

Updating one last time to add that I called and asked for a receipt for the zone board replacement. I was told it would be sent to me, yet it never was.

Updating my review because my issue was not resolved. I had a 2-zone unit and my 1st floor was not heating/cooling in response to the thermostat. The technician who looked at it said it was a zone board malfunction and would cost $2,000 to buy and install a new one. I got a quote for $1475 from Dominion, but chose to go with more costly ARS because I trusted their technician. Days later I realized that while the heat was working downstairs, the cooling still was not. Another technician comes, this one with no ladder to even look in the attic, and after a number of checks says that it is a damaged thermostat. The second diagnosis was free, but the purchase and install of the thermostat would cost $967.50 to fix, and that’s after the technician took $200 off as a curtesy. I was out $2,000, and still unsure whether diagnosis was correct. I bought and installed 2 new thermostats in less than 2 hours for less than $60 and thankfully the cooling started working. I cannot recommend ARS as a heating and cooling service company. Even if I ignore that the first diagnosis did not fix the entire problem, they are extremely overpriced.

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Derrick the technician was great. He was professional, diagnosed my issue during the first visit, and was able to fix it upon returning. 1 star off because it’s pretty pricy. Another star off because it was a struggle to schedule the repair. The clerk Tawanda kept calling and hanging up before I could answer. When I finally got on the phone with her the call cut out mid-conversation. At first I thought it was bad service in my area, but that issue did not happen with any other calls that day. I finally had to call in and specifically request to be transferred to someone other than Tawanda to get scheduled.

Very courteous and knowledgeable people to work with. I have been using ARS for well over 20 years and have experienced consistent great service from them.

Our Technician was very professional, told me everything that he was going to do. He asked if he could enter any room before entering, I would highly recommend him for a return service very pleasant.