ARS/Rescue Rooter - Durham Air Conditioning Repair

Beware: ARS Rescue Rooter has developed a profitable scam! Lowes partners with them, providing customers with a $10 off coupon for an AC “tune-up”. Guy came 1 1/2 hours late, never introduced himself, climbed up in the attic to check our AC unit. He snapped a picture and descended the stairs, announcing that we had mold. It was on the outside of the unit, and therefore was certainly on the inside and throughout our ductwork. Because it starts on the inside. He said we were breathing the mold spores because it was in our system and shooting into our rooms. We asked what the remedy was and he said it was a $2500 air cleaner that he would put in the unit plus a UV light to help kill the mold mark quickly. We of course did not fork over $2500, and when he said well if it’s the money issue I can discount it to $1800+. Suspicious.
We dismissed him, and then proceeded to call other HVAC companies, our insurance company, and mold remediation companies.
A few people commented that they get several calls a week about this same problem, all from a company called ARS. We learned that it is not appropriate (maybe even illegal) to tell a customer that they have mold without sending it off for testing. Scare tactics are not an appropriate way to sell services. We also learned that mold does not begin inside the ductwork.
We had a reputable mold remediation company come today to inspect. The guy showed us pictures of our pristine ductwork. No mold at all. You’ll see the ARS truck around. Lowes may even try to offer you a deal. Don’t fall for it!

The gentlemen Joseph was very polite and courteous. He is very knowledgeable on our HVAC system and provided great recommendations for upkeep. Overall great experience!

My experience was very good, because you sent a really caring, knowledgeable and hardworking man to fix the problem with my air conditioner. He was very confident in what he was doing.
Thank God for people like him. And another thing, he had a great smile.
Joseph, thank you, thank you and thank you and ARS and Rescue Rooter!!!

We were very pleased with ARS. They were very responsive from our initial call to service call. Staff excellent. Tonya with dispatch very helpful and service technician Derrick was knowledgeable, customer oriented and polite. Definitely glad we are a customer!

It's a shame that there has been so many problems with this "new" expensive system in 1 yr. I have had to have someone come out repeatedly in 1 yr. They claim my old system was bad, but at least that system lasted 5 years before breaking down. One repairman even admitted they didn't replace everything like they should have. Now I'm stuck with expensive repairs that are not covered under the warranties.

Joe was very knowledgeable and helpful. He was thorough, respectful and professional. Pricing was fair and transparent.

I was scheduled between 2:00-5:00, at 7pm I canceled because the technician was still not on the way. I was rescheduled for 3 weeks later (no accommodations given). The second appointment was also 2:00-5:00. At 6:30 I called and was told the technician was still on a call then it would be another 30 minutes for travel time. I cancel again because it was getting late. The only positive was a dispatcher finally said if this has happened twice we will make sure to get you an appointment tomorrow during your window of time. The next day I was scheduled for 2-3:30. The technician came around 4:30. He spent less than ten minutes checking the system and said everything is good. I’ve had this service done 4 times and it was never that fast. I check my filters because he didn’t mention them as other technicians have. They had not been changed or checked. The were dirty (picture). The technician was still in the driveway, so I asked him about the filters and he said they don’t carry those because there was so many sizes. That he’d put a note for next time so he would have them in the truck. I have used them for 2 years and that wasn’t already noted… To wait to finally get a technician to check my system and to rush the process was disappointing. If I didn’t check my filters they would not have been changed, which I had to purchase and replace later. I will not be using their services again.

MIKE is the best of explaining and helping me understanding my system shortcomings. I truly appreciate the professionalism he portrayed in the future of helping me enjoying the forthcoming summer and winter. Thank you again, Mike!

We had an exceptional customer service experience with the team that was sent out to do work at our home by ARS/Rescue Rooter. We thought that we might be able to single out the one who was most diligent but they all seemed to have a very clear knowledge of the jobs they were assigned to do and an impressive understanding of all the interrelated tasks. Garrett, Pedro, Harry, Jeff, and Arturo are quite a remarkable team - clearly their A-Team.

The office called in a timely manner before the technician arrived at my residence. The technician was on time and very professional. He gave me thorough information about my a/c units.