One Hour Heating & Air Conditioning® of Charlotte

Fast, friendly and professional service. Garth was very respectful and explained everything before he got started. He started assessing the problem with the least expensive option for us as we have a maintenance contract with them.
Overall, very satisfied from making the stand-by appointment to getting the AC fixed on a 90 degree day!!

We called one hour heating and cooling at approximately 10 PM and our tech was there by nine the next morning. I also received a text and a phone call that he was on his way. Our tech Billy was fast, efficient, knowledgeable and most important to me, trustworthy. He took his time to explain the issues and address any questions we had.

Byron was very professional and great in diagnosing our issue with our AC Unit. He was able to get us back up and running in the meantime. And while we already were aware that our unit was close to needing to be replaced, Byron took his time to explain exactly what was going on with the unit and why it will need to be replaced sooner than later. Additionally, he was able to explained how our current unit vs a new one could save us money in the long term. I definitely would recommend Byron and One Hour Heating & Air Conditioning.

I was able to get a technician dispatched to me on the same day after my AC system went out following a storm. Cody came to home promptly, diagnosed my issue, explained it to me clearly, then quickly fixed my problem. Cold air is now blowing great in my house. I greatly appreciate the professionalism and speed from One Hour Heating & Air Conditioning!

We were in a pinch when our AC stopped blowing cold air. Dillion was great. On time. Personable and honest/upfront with everything we needed to have serviced. He explained in detail what he recommended and why. It’s great to have someone you trust working on things that are so crucial at our house.

Jake came to our house and was so friendly and professional. It was a holiday and he was still pleasant to deal with. He explained everything completely. One Hour Heating is lucky to have such an awesome employee!

Derek was so thorough in checking out my HVAC concerns. He’s the first person that has ever checked and compared air temp between output and intake. He cleaned off my unit and felt like that was my only issue. He did not try to sell me anything I didn’t need. He gave me clear directions about care of my system going forward. It was nice to feel like I had someone who cared about me, my system and my bank account. So rare to find anymore. I am very appreciative of Derek!!

One Hour Heating and Air had their employee Chris Blanton come out to my house today to check my broken AC out. He was extremely professional and super nice. I couldn’t afford the repairs today but Chris did a great job breaking everything down and explains the repairs and process to me. He was very helpful. I would recommend this company!

Josh takes good care of my equipment and I don’t have many breakdowns. The ones I do have are always the capacitors which are a quick easy fix. One hour gets me service quick and I’m happy with the routine services.

This is the Wifey here: I did an online request for an appt ASAP, but noted it was not an emergency. Jenny called me within 10 min and got me on standby for today. I got a call from Jake @ 1:45pm that he was on his way. our A/C was not as cold as it normally is & we needed fixed ASAP, due to health issues. Jake came in, was completely respectful & friendly and got straight to work. He found a problem and we agreed on a plan to fix it. From start to finish, it was a great experience!