Universal Heating and Cooling Company

We've used Universal years ago to fix our old AC unit and just recently had them come out and install a new furnace and AC. They gave us the lowest price and the installation went great. Any questions I had they answered in terms anyone can understand. They were professional yet friendly. They cleaned up so well you would never know they were here. I would highly recommend this company to anyone looking for both units or just one. They even called me to see how everything was working just 5 days later and said if I had any questions do not hesitate to call.

We just had a new furnace, central air, and water heater installed by these guys, and we seriously couldn’t be happier. We felt so comfortable throughout the entire process. Our quote was incredibly fair and honest, and they were so responsive during the whole process of scheduling the work and securing financing. The technicians were prompt and professional, and I couldn’t get over how clean and tidy they kept everything - you wouldn’t have even known that they were there. They did such a beautiful job on the install and were super attentive to detail and an extremely high quality of work. Everything looks great and functions perfectly! We are so thrilled! HIGHLY recommend.

Great customer service - prompt and reasonable ! I recommend their services.

We have been customers with Universal for 12yrs. They are professional, courtesy, and easy to contact. At our first house, our old furnace died during a very cold month. We went with Universal for a new furnace. They installed in a timely fashion. We liked there lifetime warranty so long as we scheduled yearly cleanings. Made sense.
We stayed with them when we got next house. This time we had an igniter failure in cold month. They came out on a Sunday to get furnace running again. Excellent quality. Highly recommend.

We use Universal for our yearly furnace cleaning. They are always punctual, professional, and provide excellent service. Recently, we had to call on a Sunday as our furnace wasn’t working on a cold November day. Not only did they accommodate our need in a timely fashion, but also given it was a Sunday, the charge was very reasonable.

My partner and I have hired Universal for regular servicing of furnaces and boilers at our home and rental properties over the last ten years, along with one new installation and a couple major repairs. We have always been pleased with the work and the knowledge and capabilities of their technicians. They have been honest about what is needed and what is not, and their prices are generally lower than the big name HVAC companies in town. We have referred several friends to Universal and they have also been very happy with the work.

So easy to get an appointment. The price was great for doing both the furnace and A/C together. I was notified before they were arriving at the house. Very polite and look forward to doing more business with them in the future.

Dear Universal,
The quality of the furnace and the quality of the workmanship and the professionalism of the 2 HVAC installation techs was outstanding. The new furnace works wonderfully. The air conditioner works great. The custom built air filter, which no one else said they could provide, is top knotch.

I went to the basement to clean up when they were close to getting done and they had already cleaned their work area and the floor to the front door. I told then that I had a steam mop and they didn't need to do it but the HVAC installation techs said they wanted to be fully satisfied with their attention to quality of work and service.

I didn't mind waiting in the least because your companies commitment to service, quality and professionalism was worth waiting until your team was available. I know it can be hard to get good people but everyone you sent to my house was top knotch and I am very greatful that I chose Rheem for the furnace and that I chose your company for the installation.

I will attest to anyone in Rochester that I think Universal Heating and Cooling is among the best of the best in the Rochester area.

Sincerely,
LM

We used Universal 10 years ago to replace our Furnace and A/C... Lowest price, quick turn around and great customer service. Our only issue is they don't have yearly contracts. So, we Left U and went with Isaac to yearly contract for our furnace. Fast forward to early this month during the heat wave our AC gave out. Isaac came out and for $300 bucks tested only and stated we needed new AC for $4,000 or repair for $1,800+ and it would take 3 or 4 weeks. Left screws all over the area and wiped blood on our siding from a cut finger or something. Called Universal and for $200 bucks they tested and told us the same thing Isaac did... BUT the tech suggested he could put some more Freon in our system and it might last us until we decided what to do etc... We call that FANTASTIC service! Universal gave us prices for repair and new that were 1/3 or Isaac prices and were able to get us scheduled for a new AC in a week's time. The extra Freon kept us going [thank goodness] until then. SO... for well less than $2,000 we got the testing, extra Freon AND a BRAND new Rheem AC unit within a week's time. LOVE Universal and would recommend them to everyone!

We have been using universal heating for the past 12 years to clean and maintain our furnace and air conditioner.when our furnace went a few years ago it was no surprise because we were given a heads up by our cleaner that we may have some issues which gave us enough time to save up for a new furnace. They installed it quick and our heating bill has gone down drastically. We would use them for any kind of service we need relating to air conditioning and furnace in our house.