Universal Heating and Cooling Company

Universal did an awesome job installing my new HVAC system. They were thorough with the details and were very efficient. I would recommend them to anyone.

I did not have a good experience with this company at all. The tech did a poor job with diagnostics for a leak with my hot water tank. He suggested full placement but turns out it was only the drain valve that needed repair. Thanks to another experienced tech, the valve was replaced and is working fine. I did not need to replace the tank! When I discussed with manager the problem and requested another visit to reassess, he wasn’t quite receptive. Somewhat rude and arrogant. The guy who answered the phone to set up the appointment was also rude. I don’t recommend this company for hot water tanks.

I have been a customer of Universal Heating & Cooling since 1999 when they replaced my home HVAC system. I requested quotes from Universal and two other companies when it came time to replace the HVAC system and water heater in 2022. Universal had the best price for the same equipment quoted., beating the other two companies by $1200 and $4000 respectively. I had used Universal for routine maintenance and 1 service call over the last 23 years with complete satisfaction.

As for the new HVAC system, Chadd did a thorough assessment of my needs and made recommendations that were not overselling the products and answered my many questions and concerns. The quote was detailed and complete, not my experience with other companies. The technicians were professional and respectful of our property during the installation. They answered our questions and left the place spotless at the end of each day.

It's great to see a local family owned business focused on customer satisfaction and providing great products and service at a very competitive price.

These guys are great, they gave me an upfront and honest quote with a clear explanation of the equipment and work needed. Chad was very prompt responding to my emails and keeping appointment times. They were able to remove and install my old furnace and AC in just two days and I didn't have to wait weeks for them to schedule my job after we signed our contract. After the installation was complete Chad filled out the majority of the paperwork I needed to send to RG&E to get my efficiency credit. I couldn't have asked for an easier experience at a low price!

My family has been working with Universal for many years. They have always been extremely professional, explained exactly what was wrong with my furnaces and AC, and have always charged fair prices for the work that they do. Just this past week, we had them install a furnace and AC unit in my brother's home (I handle the maintenance of his home). Their work was very well done, clean, professional and quick. I can't recommend them enough to anyone who is looking for a fair, honest, and trustworthy Heating and Cooling company.

I have been using Universal HVAC for about 20 years. They are always available and pick up the phone ( a real human - Mary - such a sweetheart - not a recording). I have used them for installations, maintenance and repair. I highly recommend them to my Real Estate clients!
Owners are always available to answer questions. Love these guys!!!

Also, please see their rude and dismissive repose to my comment…

I have witnesses and video evidence to back up everything I said.

Universal came out last year to look at our AC that had stopped working suddenly, they replaced the circuit board and it worked again. Same thing happened this summer (less than a year after they were here the first time) so we called them again to come back out and look at it. The man was rude, he kept going in and out slamming my doors and then kept telling me he was giving us the benefit of the doubt about there being water on the circuit board even though they were the last ones to replace it, so I am not sure what he was even doubting on our part. Once he left I felt beyond belittled and disrepected and honestly a little shaken (in my home!) and my AC still was not functioning properly. I absolutely would not reccomend this company to anyone. Had someone else look at it the next day, he figured out almost immediatley why was going on and how we could actually fix the problem.

Universal knows boilers! We’ve had some bad experiences with other companies that said they knew boilers and clearly they did not. Universal explains what is needed as well as options to consider. Their prices are fair and they work quickly and neatly. I can’t imagine another company doing better. If you need heating or cooling work, Universal is my best recommendation!!!

After months of trying to get my older propane furnace converted to natural gas, I finally found the people to do it! Chad answered my email within a few hours and had Russ out to fix things within the week! They solved the scheduling issue I was having with RG&E by offering a better furnace part solution and had things ready for a new meter in a day! I would highly recommend them and will be using them again whenever I need service!

Universal is local, professional, friendly, and knowledgeable. They have a solid team of techs and are very communicative about the work that needs to be done and how much it will cost. The large institutional Rochester HVAC contractors don't care about customers in the city. Universal treats me fairly and in Roc that really stands out.