Robison

So far, it’s been disorganized. Really kind people who schedule everything, but it seems not every has the same calendar they are working off of. We scheduled services for a weekend, and waited around for an hour, only to find out it was incorrectly scheduled. They sent out someone an hour later who was kind but not the right person… Then, we rescheduled, had a 3:30 appointment on a week day, and she left after 10 minutes even though my husband emailed and they spoke on the phone - she was told he was stuck in traffic and would be there any minute. But she left anyway. So… not sure I will use them again next year. Again, everyone who we have spoken with is very kind and follows up with phone calls etc… but not a whole lot has been done.

From the beginning (new account set-up) to the end (first fill), corresponding w/ Robison personnel was smooth sailing. Thanks, Robison!

Tim and Cesare just finished installing a home air with a home air/heat unit and a net new ductless system during the hottest week of the year. The work was clean and quick (came in a whole day quicker than the estimate) and they were able to stage the work in a manner that provided some cooling relief in the house as they did the work. I couldn't be more pleased with the professionalism and frankly the interest in ensuring we had a positive experience. Robison installed the original unit 20 years ago, they serviced it for 20 years without any issues and they replaced without any issues. This is why I singled sourced this job, I knew at the end of the day I'd be pleased with the work and the product

So far not so great as I’ve held @ 10 mins on 2 separate calls to report a loose faucet on a new kitch faucet set apparently improperly installed just last week. Trying to get thru to Customer Service has been unsuccessful thus far…..to report and schedule a repeat visit to fix. Have been a satisfied customer otherwise but this falls short of my expectations until repaired.
I’m waiting…and waiting to see the bill as well. Nice repairman but….?

Who looks forward to their annual oil burner checkup? I do. And that's because of the technician, Billy Capone. He not only does a terrific job but he explains in lay terms just how everything is doing and when he leaves you would never know he was there. He's a great asset to Robison and while I'm sure I could buy oil cheaper I know it would never come with a Billy Capone. Hence, I'm a loyal Robison customer, at least till he retires unless they have another Bill Capone on deck. In all seriousness, Robison is a company that you can always rely on to be there when you need them.

Tech came to service my air conditioning units
3 units under contract. One of the thermostats was not connecting to the air conditioning unit.tech was finally able to connect . After he left the thermostat worked for a couple of hours and now is not working.
Furthermore, there was a leak in one of the humidifier. I was told the the unit needed to be replaced and I was quoted that the replacement would cost about $1000. I looked at the unit and found that the hose was clogged. It took me 10 minutes to unclog the hose and the leak was fixed
I’m totally upset and dissatisfied with this service call. When will you be back to correct the thermostat problem?

Called in for service because we had no hot water and furnace wouldn’t turn on. He wanted us to buy a new thermal coupler for $400 because he felt it looked old. My husband said no and he re lite the pilot light himself and saw these the switch for the oil burner was in off position, turned it on and it worked fine. This is something he should have seen right away. Very very sad

1/26/22 Had to make a call because a recent plumbing repair Robinson did about 4 days prior needed to be corrected. They sent out Art. I like people like him who are professional, personable, and honest. He explained the problem to me and why it needed to be corrected and how in detail. I asked a few questions and he answered them clearly. He will be my go to if I need any plumbing services.

I had to get a hot water tank replaced…quickly as it was leaking 1/2gallon a day. Tom researched my old tank, found out it still was under warrantee after 25 yrs and arranged with the company to pay up for what was available ( bigger tank, different manufacturer because the original company had nothing available)
That was Wednesday. The install team came Friday am. Caesar and Ray were outstanding in knowledge and overall solid team. It wasn’t inexpensive by any means but 45% cheaper than it would have been with out To s research and the team that came to me was great. Ty Robison!

Been a customer for probably 12 years. My experiences with Robinson have been good. Their services for repair can be a little pricey.