Holbrook Heating & Air Conditioning HQ

I can’t say enough about the Holbrook team. Whitney in the office took time to navigate me through my immediate need for a new heater. I had no heat. I had to make decisions on my own and was afraid to make a poor decision as I was not knowledgeable. Whitney immediately sent the manager, Colby, out to my house who arrived within 1/2 hour. Colby spent several hours patiently walking me through my options and creatively working with my financial concerns. The team came the next business day. John and Jonesy were the techs. They were knowledgeable, communicated well and were polite and respectful of my house and me. The work is completely top notch! I would highly recommend Holbrook!

New electric hot water heater installed, the old broken gas hw heater drained and removed. Basement install site was left clean. I trust Holbrook H&AC with my annual furnace maintenance (on a furnace they installed many years ago), and trusted them with my house as they installed the new water heater while I went back to work.

I had two previous companies come out to look at my furnace, both told me I needed to replace my furnace. Holbrook Heating actually took their time and properly diagnosed my furnace correctly. I would recommend and use them for any future furnace problems.

My service technician, Tom, was polite, and very efficient. He explained things clearly to me. He quickly identified the problem and then fixed it. I would recommend him as your service representative.

One word to describe Holbrook Heating, INCOMPETENT!!!
**STAY AWAY, UNLESS YOU WANT TO WASTE YOUR TIME, MONEY AND HAVE UNNECESSARY AGGRAVATION IN YOUR LIFE**
I purchased an extended warranty with the company I bought my HVAC unit, and Holbrook Heating was their designated contractor to install and maintain. HVAC unit was installed on 12.4.19, the compressor had to be replaced 3 times in 3 years, which is UNHEARD of, and it still did not work!!! After the 2nd compressor went at end of June 2022, I was told from Holbrook, they no longer service my area, so I would have to contact the new service company. I had to pay $149 for service call. New service company said I needed a new compressor and freon as there is a big leak. I told them that is impossible as compressor was just replaced a year ago and freon replaced, that means this would be the 3rd compressor! When they heard that, they told me they did not want to get involved in this mess as they've never heard of 2 compressors breaking down in 2 years in all the years they've been in business. They said it's clear there is something gravely wrong and Holbrook had to deal with it. That's when Holbrook said they would do me a favor, (wink wink) and replace for me. Because of their incompetence, I went without A/C basically this whole summer! They installed 3rd compressor and added more freon on 8.16.22, I specifically asked them if they fixed the leak, as I cannot go through this anymore, the tech said there was no leak, valves needed to be tightened (I had to pay for freon thats not covered under warranty). 3 months later not working again! Rather than come back to address issue in mid November, when I still had warranty, (heat was only blowing out warm, then turned to cold air) they placated me stating all was fine with unit as its more energy efficient now. In beginning of December compressor started making really loud noises again. When I called them on 12.12.22, I was told my extended warranty expired on 12.4.22!!! And now I would have to pay $250 for service call and $250 an hr after that, as again, THEY NO LONGER SERVICE MY AREA. I then asked to speak to Scott Rossen, the owner, as how could he charge me this amount when clearly there's something wrong!! I'm still waiting for a call back, I won't hold my breath! Since I was no longer under warranty, I called another HVAC person, the first thing he told me is I had a huge leak and my freon is pouring out again!!! This is the reason why the compressor kept on breaking down. The compressor would need to be replaced again if I didn't call the new HVAC company. Also the thermostat Holbrook replaced, was not compatible with my system, so that's why heat never came out hot, only warm, then turned to cold air. New HVAC person fixed leak and installed proper thermostat within 4 hrs that Holbrook couldn’t fix in 3 years!!!! I had to pay $2200 in total for this visit (freon, new thermostat and their time). In total I paid almost an additional $3,000 because of Holbrook's incompetence. I'm more annoyed over the unnecessary aggravation and the time I wasted on them. I purchased a new HVAC system so I wouldn't have issues, all I had were issues because of them ughhhh

Great service. My boiler quit working, I called Holbrook and they had a tech there within a couple hours. He was able to diagnose the issue, replace the bad part and get me back up and running in an hour.

I'd like to recognize Quinten Dukes. He was very professional, friendly, and knowledgeable. He went above and beyond to answer my questions and fix my Rinnai heater. He is an asset to your company.

They are the best period 💯💯 they installed my HVac system and it was amazing. Completed in a timely fashion very clean work overall hands down ... would recommend to any and all call this company you will be very happy 😊

On the whole, the Holbrook service personnel are polite and knowledgeable. They make an effort to ensure the homeowner is satisfied with the work.

However, what was to be an annual inspection and cleaning was not handled in the best way possible requiring a couple of return trips to effect the necessary changes, Furthermore, the business office sent their service people to the wrong address. It required three requests to get the error corrected in their computer system and they still do not send out a copy of the invoice as their service personnel uses electronic tablets to list parts, labor, and obtain the homeowner's signature. One gets the impression the company is experiencing growing pains.

That said, I would recommend the company to other homeowners because of their handling of above-mentioned glitches.

-- JAL

The technician was personable and professional,and even made a special effort to help our dog feel very comfortable with having someone she didn’t recognize in the house.