TLC Plumbing, HVAC & Electrical

Wow! We needed a new boiler and holding tank and are so happy with Richard and Russell! Honestly, we can't say enough about their professionalism and expediency when our hot water suddenly stopped.
They were happy to explain how it all worked since we had just purchased the house and we knew nothing about radiant heat or boilers. It's so nice to have such confidence in people who play such an important part in home ownership!

Derek from TLC called before coming out to our house to confirm what type of service we needed. He arrived on time, checked our boiler and made sure all the control valves to the different zones were working correctly. Derek then gave me a tutorial on how my boiler works and simple thing to do to keep it running in top condition. Great service! Thanks TLC !

Josh with TLC did outstanding work for us installing bathroom sinks, faucets, and drains. He also replaced the hot water recirculating pump and pressure reducing valve. Josh was on time and prepared, he communicated well. Josh is professional, polite, and a highly skilled plumber. He worked carefully (meticulously) but efficiently. He didn’t waste time (his or mine). He did things right by using the right materials, even when it required a trip back to the supply house in SF. Most plumbers here rush and take short cuts – that is not the case with Josh. Lastly, he likes right angles, which is something you definitely want in a plumber.

This company is on time and stands behind their warranties! I had a frost free spicket leaking and TLC came out to fix it in the spring. The repair had further problems and yesterday they came out, dig it out and replaced the whole thing at their expense. I was blown away and impressed. The old saying “leave it better than you found it” has merit with the owner!

Anthony did a fine job fixing our leak. But on the next call Rick did something when he was diagnosing the problems with our radiant heat, and is now denying it. As the owners response states, no repairs were done, however Rick caused the heat to come on full force, and it would not shut off. Before he showed up our radiant heat could be shut off. Afterword, it could not be shut off. Yes we got a refund but they caused me suffering and misery at Christmas time. I would never trust them again. Turns out that all I needed to do was unplug the radiator.
Why did Rick leave me with a fire hazard a few days before Xmas when simply unplugging part of the heating system would have temporarily solved the problem he caused? Thankfully, when I called another company, they told me what to do at no charge till I could schedule another estimate for repairs. By then my holiday was ruined by TLC! Their excuses are lame. This was one of the worst experiences that I have ever had with a repair service.
Call Protech, they have integrity.

We had three new faucets installed our kitchen and the work was done perfectly to our satisfaction. Both our technicians were efficient and considerate. We will definitely use TLC again!

TLC took our call for an after hours plumbing issue and 90 minutes later Mario Gridley showed up at the house even though he was some distance away (hour's drive). Mario was courteous, pleasant, and extremely helpful. He got right to work and our problem was solved within 20 minutes! I can't say enough good things about TLC's responsiveness and Mario. He's a definite asset to the company and a great guy.

I called TLC last night because my heater stopped working suddenly and of course on the day we had the big winter storm so I was so worried for my family to be without heat. I was so disappointed and disgusted when I called because the man who answered my call basically told me he wouldn’t come to check my heater because he drives a van and didn’t want to because of the weather. WOW not what I call customer service at all and they say 24 hour emergency. I’m sure if it would have been this man’s family members that didn’t have heat he would have gone to fix it VAN or not..I’m in shock that this employee would flat out say NO!!! I can’t believe TLC would want a person like that working for them

We had clogged toilets and a back up on Saturday; called TLC and dispatch had Russell contact me within 10 minutes. He was here within half an hour and had things "flowing" in no time. Russell was very professional, knowledgeable, and efficient. Would definitely recommend this company.

Fast, professional service. We always call TLC.