TLC Plumbing, HVAC & Electrical

I was having problems with my evaporative cooler. It was blowing hot air and I had water coming off my roof. I called TLC and they sent a tech by the name of Mario over. He quickly diagnosed the problem. I had a bad float and my fan belt was gone. Mario replaced both items. I now have a nice cool home again. Thank you TLC so much.

We contacted TLC for "water sensors" and they are super easy to work with; very responsive and do exactly what they're suppose to do. David McCahon initially came out to estimate and was so helpful explaining things and what is needed. Fernando Athie-Ramirez eventually was the one to come and provide the water sensors. He is so kind and friendly and easy to work with to get all four of our sensors on their app. Highly recommend this company and the MANY SERVICES they can provide.

My husband and I experienced our first burst pipe as homeowners and called TLC after hours. They were able to come out right away and both Russell and Fernando were incredible. They answered our questions and did a beautiful job fixing the pipe. I felt like they went above and beyond in resolving our situation and I feel confident I found great plumbers. Thanks!

I recently needed my thirteen year old water heater replaced. Anyone who have been in the situation of needing work or services done will understand how daunting it is in trying to find a reputable company to perform work. As a homeowner you want quality work at a reasonable cost. I initially went online to research by reading reviews of the various companies in my area. I had submitted inquiries online. Eventually I called TLC in Rio Rancho after getting a reference from a colleague. I spoke with Mark the estimator on the phone and explained what I needed and sent him a picture of the current unit. After agreeing on the proposed work and the cost I scheduled for the following day. Lawrence S. was the technician assigned for my water heater replacement. He was on time and performed the work. I would like to commend Lawrence for his professionalism and attention to detail throughout the entire process. He is very meticulous in his work which made me reassured that I had made the right decision by choosing TLC. He stayed after 6:30pm until work was completed. Job was not rushed. I’m not one to write a review but I feel this needed to be recognized.

Tony and Chris are professional, polit, clean, knowledgeable young men. They did a fantastic job. We are more than satisfied.

Mike and Susan Chavez
Santa Fe, NM

We had a superb experience with TLC plumbing of Santa Fe. Their technical rep Roger arrived on time, he quickly determined the problem and resolved all issues in a truly professional and effective way. Just the way you hope a repair visit will go. Thank you!

My wife and I were given an estimate for replacing a hot water pipe in our Tesuque home by a local company and when TLC gave us an estimate it was a fraction of the cost. Turns out the other company was just trying to squeeze us for extra work that was unnecessary. Shane performed the work in a friendly and professional manner all while following CDC guidelines for Covid-19 prevention. The new pipe is working great and looks good. Shane even stopped by a few days later to check on the repair and to make sure our kitchen faucet water pressure was sufficient. Kudos to TLC for employing friendly, reliable and professional people. We will definitely use TLC again in the future if our old house needs a repair. Keep up the good work!

Diagnosed and replaced thermal couple. The technician was in the area and at my house in 45 minutes. He advised me on future replacement of my 30 year old system when I asked but was not pushy or trying to get me purchase what I didn’t immediately need. Rick was thoroughly knowledgeable and efficient. Very impressive!

TLC IS NOT RELIABLE. THEY DO NOT HONOR THEIR SCHEDULED APPOINTMENTS. I contacted TLC Plumbing on May 20, 2020. Scheduled an appointment for May 28, 2020 to replace two leaking outdoor water faucets. Service tech reported to my house as scheduled. Upon inspection of the faucets it was determined that the tech would require 4 hours to complete the job. The job was scheduled for 12pm Monday June 1, 2020. The service tech did not arrive. At 1pm I called TLC to confirm the appointment. I was told that there has been a miscommunication between dispatch and the service tech. Since I had a 4 hour job they would not be able to complete the job that day. I was annoyed but agreed to reschedule. Mistakes happen.

My next service was scheduled for 12pm on June 4, 2020. Again the service tech did not arrive. I contacted TLC again. After waiting on hold for 10 minutes I was told told the service tech was not available but someone would call me back. 10 minutes later I received a call from another gentleman who stated they would need to reschedule for the following week. At this point I decided to utilize another plumber. Bear in mind I have been required to take leave from my employer to be present for 2 missed appointments. Fool me once shame on you fool me twice shame on me.

To anyone reading this review I hope you have better luck.

Be ware!!!! After waiting a week for an appointment, two plumbers showed up and were totally dumbfounded with installing a new shower valve in my shower. The plumber wasn't even able to tell the difference between a 3/4 " fitting and a 1/2" fitting - crazy I know. He called his supervisor and told me his supervisor would have to come help him with the install, this would be three plumbers to install one shower valve. They gave me a quote for the work $1,290.00 not including parts. I went to plumbing supply and purchased $114.00 worth of parts and was able to have a plumber my neighbor recommended come the next day. He installed the new valve in 2 hours and charged $260.00.