TLC Plumbing, HVAC & Electrical

Russell Montano was so polite professional and nice that I would recommend TLC and have him install whatever you need done he’s very consistent clean made sure everything was cleaned up 🧹 and left everything like he hadn’t even been there he explains to you what was done shows you how to work the unit he was so awesome thank you for the perfect experience that I got thank you very much Russell and TLC Very very satisfied thank you
Diana C👍🏼

I contacted TLC to provide an estimate to replace my existing evaporative cooler with a new MasterCool. Appointment was quick and easy on March 18th. The TLC employee came early which was fine as he was in the neighborhood. We talked outside about the work request. I was told he would e-mail an estimate that evening or the next day. A full week later on March 25th I received a phone call from TLC wanting to know if I had any questions on the estimate. I said, yes.... where is the estimate? I have not received anything as promised. The person apologized and told me he would contact the person who came out on the 18th to provide the estimate and that I would see an e-mail with the estimate by the end of the day. Well, here we are on April 10th and I have yet to receive an estimate for the job. Of course I just gave up on TLC and contacted other companies to come out, do the estimate and have hired one of them to do the job. Extremely poor customer service for an utterly simple request. Next time I will likely just start with the other companies that seem to care and were responsive.

David was very professional and detailed. He also addressed other issues we had with our water pressure in addition to fixing the boiler. He walked us through lighting the pilot in case we need to in the future. He was also kind enough to give us a small law enforcement discount! The small gesture made a big impression. The best part was this company quickly responded and came over only 3 hours after calling. I would definitely recommend to my friends and family in the future.

Twisted out my outside hose faucet and had no water in the house until the issue was fixed. Called TLC early Saturday morning, and the plumber was out at my place within 40 minutes to start working on the issue. Was impressed not just by the quality of the repair was done, but with reliability considering the urgency of the situation!

TLC answered the call right away and scheduled me to meet with Todd that day. He had an estimate for me within an hour and the work completed within 24 hrs....and did an excellent job, and it was not an easy job. He is smart, competent. friendly and punctual. He is my plumber for life now.

Russell and Fernando installed a new evaporative cooler for us today. We are very happy with the results. They are both very professional, friendly and timely. They fit our work in on a very hot day and we are happy with the results. They provided us with pictures of our existing equipment and thoroughly explained why it was making horrible noise and not functional.

Matt & Russell were wonderful! On time, polite, clean & professional. They made sure I understood how everything worked and how to fill out the warranty info. I couldn't be happier with my new air conditioners & the service provided by TLC.

An underground pipe broke causing water to gush and flood our yard. We called TLC and they arrived within an hour though it was a Saturday and they were very busy. Russell got things under control and returned Monday to fix the broken pipe as we asked. I appreciated his clear explanations of the problem and he also alerted us to a potential water heater issue. We've used TLC before and are pleased with their level of service.

Excellent service! I called another plumbing and heating company
and hung up. They were so rude. I called TLC and was greeted
by Joni who was awesome. Russell Montano came to my home
and worked on my furnace with another technician whose name
I neglected to get. They were fast, professional and very courteous.
I will definitely call TLC again. Thank You to all of you!

Tonight I discovered our heating was not functioning correctly. I was extremely concerned as we just experienced a cracked sprinkler pipe last week that did a lot of damage to our house. I had visions of another one freezing without sufficient heat. Ryan Catanach took my call and spent 30 minutes helping me track down and resolve the problem. He was very knowledgeable, incredibly creative in figuring out the issue, and patient in helping me fix it. I wish all technicians were this amazingly service oriented! Thanks TLC and Ryan.