Cartwright's Plumbing Heating & Cooling

Do not trust this company, we were out of town and our renters called Cartwright Plumbing. They showed up, could not find a gas leak, told our renter to pump up the gas line to fake the inspector, called us up in Colorado and said they could not do any work without a credit card number which we gave them because of "gas emergency" They left after 3.6 hours with nothing accomplished, charged us over $2000 and told us that it would take $15,000 to put new outdoor gas line from road. That's over $500 per hour. Our plumber came the next day, found and fixed the gas leak in 10 minutes and took care of sewage problems in a couple of hours. Charged us one third and fixed the problem. These guys are crooks.

I had a difficult clog in my septic line. When Cartwright's found that Roto-Rooting was not fixing the problem, they used a camera to scope the system. The system had lots of bends that made diagnosing the problem more challenging, but they found the source of the clog; roots got into my 20+ year old sewage pipe where it meets the septic tank. The team excavated the problem spot with a backhoe, cleared the clog, installed curved clean-outs that can better accommodate camera scopes to better monitor that area, and sealed up where the pipe meets the tank with waterproof concrete to keep out roots. The team was very professional. They were responsive to my phone calls. They patiently answered my questions. They minimized the impact of the repair on my home and yard.

Very efficient, very professional, and most friendly technician! His name was "Jesse", and the next time I need help for something from Cartwright's? I will specify, and ask for "Jesse" to perform the service! Thank you again Jesse for the "Veteran's Discount" also. It was much appreciated!

John

Bad experience! I asked if these guys could snake a drain from the washing machine and they said yes. Made an appt for Friday. They didn't show up and reschedule for the first thing Saturday morning. No show. I called and got an operator and left a message. They reschedule for Monday and he showed up without any equipment, walked around my yard came in my house. Told me I didn't have a clean out. Need have to pull out the toilet, go down with a camera to find the clog. That would be $1,400. Then he'd need to come back dog to the yard and out in a clean out. He's go through the roof but it was snowing. I called anytime plumbing. With in five minutes he found my clean out. Within in the hour Frank and Daniel from any time plumbing had my drain clean.

I was charged over $350. All he did was light a pilot light on the water heater. I was supposed to be contacted for any charges over $300. That did not happen. My partner and I own 6 properties in Santa Fe. We'll never call Cartwrights again.

Although we have always been pleased with all of Cartwright's service people, my husband and I want to give a special shout-out to Gonzolo A. for his excellent service. He has serviced our plumbing needs (including installing a new toilet) three or four times. He is very knowledgeable (lots of experience) and always he explains in detail what needs to be done. Some of the more difficult problems that have persisited for years he can solve.
Thank you, Gonzlo!

Every technician I had was great, but their billing practices are sub par. The office refused to send me a copy of the bill before I gave them my CC number. I refused since it's only fair to know what you are paying for Before handing over a CC number! I've have this company repair and replace several items in my house including a sump pump. Again, once you get a technician to the house, things go well, but the office communication has been poor.

We have a commercial contracting company and hired the Cartwight's do work on multiple apartment buildings we were working on in Santa Fe. Ryan and Mario were our main guys and they did an excellent job. Will definitely use their services again. Thanks guys!

Paul and Gerald did a great job with fixing my mini split system. I tried calling several other companies and never was able to get a hold of anyone. Cartwright's answered right away and were able to send HVAC experts to my house in a timely fashion.

Scheduled a first time appointment for Cartwright to come over to do some plumbing work. They said anytime between 10 and 12. We call at 11 to ensure the appointment was on schedule and they indicated that the plumber was running behind and we should hear from him within the hour. We call back at 1PM and they indicate that he is on his way. We wasted a whole day for us and called them back at 3:15PM to see where the plumber was and she said she would call us back. She finally called us back and said the plumber tried called....which is an absolute L-I-E! We have been waiting here all day and indeed have caller ID and call waiting and there was never a call from them. We asked if he was on his way and she said we will have to reschedule. We asked if he could come within the hour or we would just find another company. She said very sarcastically..."well I guess you will just have to find another company"! DO NOT USE THIS COMPANY UNLESS YOU LIKE WAITING AND UNTRUTHFUL STATEMENT BECAUSE OF THEIR LACK OF SCHEDULE COMMITTMENT!