A-Absolute - Air Conditioning, Plumbing & Heating

I set up my appointment for the $79 Heater Tune Up special with online chat. I explained to the technician that my home has a Utica Boiler and we have steam radiators. The technician assured me that the special covered my boiler. The technician explained what the tune up consist of and that my appointment was set for November 14, 2020 at 11:00am.

It all went wrong when the A-Absolute plumber did not show up until 1:14pm. I did not receive a phone call of his ETA or anything. I was just about to leave out to make another 2pm appointment. I showed him to the boiler and he immediately said, “oh this is $550 to tune up. He immediately told me what he will have to do that will take 2 hours. I told him half that stuff is DIY and I have been doing it myself (like cleaning the sight glass) and draining the boiler. I told him I can’t wait another 2 hours and he was supposed to be here at 11am. I will not be calling A-Absolute to come out for anything ever because it was just unprofessional to tell me one price over chat and then say another price before even doing a full inspection. Meanwhile, I was supposed to get a quote on radiator services and dryer vent installation and the technician didn’t even know why he was at my house and what jobs he was supposed to be doing.

Not even a month after a repair was made it is flooding again. I called the company and they tell me that they joined with another company and therefore they are not able to honor the warranty they supposedly offered when the job was done. Also, about a week after the first job I called them to do an almost 7000 job to replace a leaking pipe, they did it and within 48 hours was leaking again and this time they told me that it was from another join and therefore I had to pay again to get it fixed. Do yourself a favor and stay away from this people.

On 8-21 my AC unit needed to be serviced. It happened around 6pm. I went online and saw that Absolute was available 24 hrs so I decided to give them a try. The service man arrived as scheduled but it went downhill from there. When we told him the unit was in the attic he immediately advised me that the quoted of $99 to see what had to be fixed would now cost $350. Since I had provided all of this information when I spoke to Absolute to schedule the service, I asked him why the price would different and he said it was because the unit was in the attic. I don’t know much about AC repair, but I felt like he was trying to take advantage of me. This is not what I agreed to so I told him that I was no longer interested in using him. At that point he he got upset and stormed out. I decided to call back the company and they confirmed that the cost of the estimate was I fact $99. They weren’t sure why the service man said this. I don’t know why either? They agreed to send a different service man first thing in the morning. He arrived and fixed what turned out to be a minor problem. I was satisfied with the the service, but then he informed that I needed to replace the entire unit. The AC unit is only 10 years old and should could easily last another 5 years or, hopefully, longer. Maybe because I’m a woman, or because I don’t know anything about AC repair I feel like they wanted to take advantage of me. I paid for the repair and thanked the tech, but I won’t be calling them back.

If I could give this company a zero star I would. Horrible customer service. And always a rip off. The first time they came the plumber broke the plate that was on my wall and said they were responsible. They tried to charge me 450 to 1100 to replace the cartridge and I couldn’t do that so they lowered it to 350. I said I would call back. Now that I call back, they have no recollection of them breaking my plate and also of the price quote. NOT TO MENTION that it took them 4 hours to come. Not only were they rude but they did not care nor try to help. Use a different service if you could !!!!! This Place will break something and say you need to replace it.

Very impressive and very professional! As soon as the plumber George arrived, he quickly diagnosed the issue, and fixed the clogged drain pipe in 30 minutes, he also gave us many useful advises for future maintenance. The price is reasonable, the work is super efficient, George is very polite and nice, me and my husband are very happy with his work, also the back office helps to arrange the appointments very fast, the receptions are nice too! Highly recommended!!!

So far I just had A-Absolute out for a estimate, they came out to the home quick, and Ross was very professional and knowledgeable he easily explain the work to be performed & answered any questions or concerns I had. The estimate was free and in my opinion priced affordably. I’m still doing the responsible homeowner thing (mainly because of my wife, lol) and waiting for one last plumber to come by and give me an estimate but In my mine I’m set to go with A-Absolute for the work to be done.

I highly recommend . They were awesome in responding and came
Out within 2 hours of my phone call. This was a Sunday morning and they didn’t charge extra for weekend . The technician was knowledgeable and corrected problem and changed part and my heat was up and running quickly . He stayed and made sure all was well . Price was reasonable and woek was done professionally and i will use them again and again. I was very happy that the technician took time to explain things to us and made us understand the problem . Thank you for always coming out quickly and taking care of us . This was our second time using this company and I will only use them . Keep up the great work and professional
Customer service and professional technicians .

Great service I had a emergency in my Laundromat my water tank storage broke I called absolute they arrived in 1 hours did some repairs. The following day Louis the technician arrived and by late afternoon they installed a new water storage tank . Lois was very professional in handling my situation. I am very happy with their services. Highly recommended to any person residential or commercial. Thanks guys Philip owner retro Laundromat laundry service.

House heater stopped working and I called A-Absolute for service. The technician came in within 2 hours of my call and was able to fix the issue immediately. Reasonable pricing as well. Overall I am very happy with the service and will recommend to my friends and family in the future.
Thank you Gil.

Matt V is a miracle worker! He was professional, conscientious, and took his time to understand my issue and best-RESOLVE it. My furnace was not working and my basement was a mess following a flood. Matt assessed my furnace and determine that a new control panel was needed; when he didn’t have it on hand, he went to the store to buy it and promptly returned. Afterward, he installed a new sump pump which has worked flawlessly ever since. EXCELLENT & affordable service is an understatement. I highly recommend this company and definitely Matt V. He is the best. Thank you so much; you were (are) literally a lifesaver.