Proactive Comfort

Bill from Proactive Comfort was the first sales technician out to my house to check out what we wanted, and gave a competitive quote just a few days later. The price was good and the design met our specifications.
The install took a few days longer than they anticipated, but I didn’t mind. The workmanship of the installers- Eric, Scott and Chris (maybe one or two others) was evident the entire time. In the end, they delivered a system that worked just like I hoped.
Theresa from the office did a great job coordinating the details of the permits and keeping me informed of the work crews day-to-day schedule.
All in all we’re very happy with proactive comfort and recommend them highly.

The company did what they could to be available for me and always followed up as they stated they would, I was impressed with the constant contact. Eric showed up on time friendly and immediately found the issue. Fixed and repaired in under an hour. Great job! I will definitely use again a recommend to anyone in their service area.

It’s the dawn of a new day, running on new heat pumps at my Dover, NH house today. What a phenomenal Multi-Zone Heat Pump installation by Proactive Comfort! I researched and received quotes from several companies before deciding to move forward with Proactive Comfort. They had the best price, best service, and I’m convinced the best quality of installation. The sales representative, Mark Toto, was great to work with, being attentive, knowledgeable, and easily reachable during the quotation and decision process. The lead installer, Jesse Santiago, was a expert and easy to work with, getting everything installed to plan, answering questions, and being open to what I needed. I’m looking forward to complete comfort in the summer and winter in my cape house in the decades ahead in addition to being able to bring my house dependence off the high prices of oil and gas.

Eric came by to give us an estimate for putting in a spicket for a hose on the outside of our home. He provided a quote and was able to complete the job in about an hour. We're pleased with the results.

I also appreciate the ease of setting up an appointment and the alerts letting me know someone was on the way.

I plan to call Proactive for future plumbing needs

I had a back flow prevention that had failed. Plumber was out at 930 the morning after I scheduled it so on time and very quick. He was brought out to fix that as well as a black plastic pipe in the ground with a hole in it ( irrigation. I dig it up to reveal the hole in it. He said he doesn't do irrigation which I find annoying because it's still just a plastic water line. If it were in my ceiling he would fix it .... then he said he didn't have the parts to fix it and that it would have to be dug up more. I assume he just didn't want to do it. He says " let me go get pricing to fix your back flow ". He comes back and showed me the price on his tablet. Over $1,100 to fix a simple fixture that I feel he will be done with before I finish this review. He was on time, factual and got right to it. I asked for a break down of price and he refused to give it to me. Said it's a flat rate but wouldn't show me the parts price. I could have said no and kicked him off my property but I didn't and that's on me. I'll never use them again. Not a threat just that there's plenary of plumbers out there and I feel I'll have better luck with any of the others. Thanks

Had reached out for a heating and cooling estimate from Proactive Air given their positive reviews online. After we spent 2+ hrs with their representative at our home we left feeling optimistic about our options but they followed up with a two saying that they would not be taking on our project because they quote “would not make a profit off of us” with no effort to even put together a proposal or solution that worked for both parties. I understand this is obviously how businesses work, but really did not come across as very customer-first. Big bummer.

Proactive Comfort did a water spiket line in the backyard in the winter. We had an issue with leaking when using it for the first time today. Called Proactive they came out this same day found the problem and fixed it for us without additional money costs. We also received fair water heater and furnace prices. There employees were professional and personable. Thank you Proactive

Chris was on time. Very focused on the job. Never stopped till the job was done ✅ One day handicap shower installation. 👍

Had our tankless water heater serviced. Chris was very professional and friendly, and explained everything he did. Will definitely use them again.

Just replaced our A/C condenser unit. Eddie did a very thorough job and explained steps as he did the work. The system now works great!

Basically for years we've used Harry Wells and sons. My parents use them for my God at least 50 years before they move to Florida. So when we bought our condo I used them for routine maintenance that sort of thing in other words they check the air conditioning and the heating. The old system was probably almost 30 years old and finally as they say bit the big one. Actually had Wells replace the entire heating as well as air conditioning. Maintenance contract with them that basically was $200 a year and that covered one heating visit and one air conditioning visit. Heating was in the fall air conditioning was obviously in the spring. Have renew the contract each spring pay them the $200 and they'd take care of the fall in the upcoming spring. About a couple of years ago pro comfort bought them out. If I continued with them for a couple of years. Service was always fine including right up to yesterday when I had the service for the air conditioning taken care of. This is an excellent job of cleaning the compressor unit that sits outside that's something that actually Wells did not do very often but pro comfort what they do is they remove the cover and use water to clear out all of the gunk that gets drawn in cuz it's almost like a big fan that pulls air in and unfortunately it pulls it whatever else is outside so they did an excellent job of cleaning that. Service wise they're outstanding I can't have any complaints whatsoever they're just fantastic. One thing that did change however though is the maintenance contract changed instead of it being $200 for one heating one cooling visit it became $229 for a heating visit as well as another $229 for a cooling visit. Now I had no problem with the additional $29 that that was fine I expect that with inflation that's been hitting us that actually would have been comfortable with a little more than that. The fact however that now it's $229 for each rather than for two visits I find that to be pretty expensive. So unfortunately I just paid for the spring I did not pay for the upcoming fall I did originally but I told them to refund it because I know I can do better price wise actually quite a bit better. I guess that's what happens you know if the prices go up too much you have to start looking elsewhere and that's what I've decided to do but for quality I can't knock them at all they are outstanding quality so if you don't mind paying the extra money you'll get that extra good quality but I just felt that was quite a jump in price from you know what I was used to.