Hawthorne Plumbing, Heating & Cooling - Reno

We are very thankful to Hawthorne for coming out quickly in a busy season to remove and replace our leaking water heater. Nick was a clear professional and a huge help. The install went so smoothly and it was nice to have this peace of mind on a very chaotic day. Absolutely worth it and will rec to anyone.

I have been very impressed with the quality of the work done by Hawthorne Plumbing, Heating & Cooling. Terry was wonderful. He took care of my heating unit. He was efficient, friendly and took care of everything.
I also got a hot water heater through them and was impressed with Daniel who installed the unit and Nate who checked everything out later.
I am only going to use them for my plumbing, heating and cooling needs in the future.

Excellent customer service when scheduling the appointment. Anthony was polite, knowledgeable, and very easy to work with. Plumbing prices can always have some sticker shock, but he explained the cost breakdown and I felt confident I was getting quality service for a fair price. I will absolutely be using them again!

The person who answered the phone was courteous and explained everything in a professional manner including the pricing. She sent a technician the same day and Daniel was also very courteous and professional plus being on time and knowledgeable. He helped me understand the problem and gave me a reasonable estimate and options to consider to fix the problem. He was thorough and took time to make sure he answered all my questions. I was very impressed with the service I received and highly recommend Daniel and this company.

Terry and Hugo came to my house today to do maintenance on my heating unit. I can not give them a higher rating. They were both professional, kind and friendly. They walked me through every step of what they were doing so I had a better understanding. You could tell they both care about what they’re doing and take pride in doing things right. I am very grateful for them both and I am appreciating my warm house. Thanks for everything gentlemen!

Horrible service, Took day's to get the job done. Tried to charge me a weekend fee when nothing was done on the weekend. Very rude technician that left his trash from doing the repairs in front of my house on the ground. The only good thing was the supervisor who helped minimize the price. Would not recommend or use this service again.

I called this company to come troubleshoot a leak at my water meter. The tech came out and did troubleshoot or that is what he said he did. He told me the leak was in my main water line and was 100% confident. He then proceeded to tell me I had to replace my entire main line because it was so hard to find parts. The quotes started at $7000 and up from there. Of course I got second opinions and found out it was the irrigation valve that was the problem. I would stay away from a company like this and if you do use them, get a second opinion if they tell you need major work. Thankfully, we did not use them.

Anthony (Technician) was very professional, friendly, and went above and beyond with fixing my kitchen faucet. He even helped me with selecting a new faucet. Would highly recommend. 5 stars! Thank you! A little pricey but worth it for Anthony's great customer service.

Technician Nick was awesome. Polite, friendly & easy to communicate with. He brought everything up to code.. I recommend this company to anybody that needs a good plumber. I gave this company 5 stars. Which I never do for any business or service. I commend them for their good work. Great job, guys, and thank you again.

We set up an appointment through their website and a few days before the appointment they called to reschedule because they gave our appointment to an elderly couple. We have two babies and we’re using space heaters to heat our house. We accepted the new date and they called again to reschedule because a job was taking up two days unexpectedly and the next appointment wasn’t for another two weeks and we were gearing up for a snow storm. We told them we had two kids and needed the job done they said the soonest was November 18th. We turned around and called Sierra air who got use scheduled that same week and right before the snow storm. They completed the job fast and way cheaper than Hawthorne told us as estimate. Really unprofessional to reschedule multiple times on a client. Your booking issues are not the customers problem.