A-1 United Heating, Air & Electrical

When our heater gave out last month, we were really worried about the stress of having to buy a new system. But with A-1, it was painless.

Joseph was thorough when teaching me about why my heater was overheating and shutting off, how the mechanics of it worked, and even showed me live video of my cracked heat register. After talking with him and learning a lot, I felt confident in his opinion that it was time for a new heater.

Ben was a confident and honest salesman. He helped me feel like an informed buyer by presenting all my options and walking me through the pros and cons of each. It was a low-pressure situation because he presented me with all the possible prices for any combination of heater and A/C systems, including with or without financing. He suggested I replace my 19 year-old A/C so that I didn't have to pay extra labor fees in the near future, and I'm so glad I took his advice. We had problems cooling our home last summer, and the new A/C has seemed to eradicated that issue.

Installation occurred the very next day and we had new heater and A/C systems by the afternoon. The technicians were friendly and efficient. They even came back the next day to install some vents in my storage room door at no additional charge, so that my heater passes its inspection with MUD.

If you don't know who to call for heater and A/C issues, call A-1. And even if you THINK you know who to call, call A-1 instead, because I can't imagine a better experience in an otherwise stressful situation.

Neil and Jake installed a new furnace for us. They were on time and finished the same day. They made sure that nothing was tracked in. They spent the time to teach us how to run the digital thermostat. We would highly recommend them and A-1.
Laura and Monte

My family and I had a great experience with A1 Heating and Air. Our outdated AC went out just after my wife delivered twins. I called Ben Mic k with A1 and he came out that day. He delivered great service and helped us pick the right option for us. On the day of install, Grant and Jeff were at our house bright and early and installed our AC quickly. They made sure to ask if I had any questions before they left. This has been a great experience with A1 and would definitely recommend them to anyone needing HVAC assistance.

Ben, Neil and Jacob did outstanding work for me. Ben laid out the options and no pressure sold the unit I needed. Neil, Jacob, and later 2 electricians (sorry didn't get their names) removed the old and installed a new AC and furnace in 1 day. Smooth as silk. I also appreciate that A1 cashed my check the next day; no holding on to it for weeks before processing.

Our house is for sale and we are located 700 miles away in TX. Friday, October 21, a real estate agent showing the house reported smelling gas in the room where the furnace is located. She called our agent who called us. I doubted the report but called A-1 United to get it checked out. I talked to Avery who said a technician could be scheduled for Tuesday, October 25. I told him we were concerned about a gas leak and had been customers of A-1 United for more than about 40 years. He then paused and got back to let me know a technician would be available Friday evening. (A-1 United may want to review protocols for handling reported gas leaks.) That evening, Steve called to let me know Eric would be at the house to check the leak. Later, Eric called to let me know there was a leak in the main line to the furnace. Apparently, pipe compound at a fitting was failing and was allowing gas to leak. He repaired the leak and assured me the problem was fixed. We are grateful for the service and the fact that same day scheduling could be arranged. I was told that a call to MUD would have resulted in the gas being shut off and no repairs being made, something I didn't want to have happen since there is no one in the house and freezing temperatures could result in a problem.

Needing to get my old AC system replaced, I ended up going through Costco who exclusively uses A-1 United for this. Stan came out and gave me comparison quotes to other companies that I had quote me a replacement system, and A-1 came in about $5k less than the others, and for better equipment with longer warranties.

Neil and Jake did the system install. They showed up when they said they would, and were friendly and professional the entire time, and had no problem answering all of my questions. The original installers 17 years ago messed up a baffle in the ductwork, and Neil fixed it (massively noticeable difference in airflow throughout the house now).

Shawn did the electrical work and was basically in and out before I even knew it.

When the install was completed, the logic board on the furnace wouldn't turn on (electronics are fickle like this sometimes, no problem). Rick came out with a new board right away and he and Neil kept at it until the system was up and running.

A couple weeks later, Graeme came out to do the system check, and everything was running great.

I'm very happy with the entire situation, and would definitely recommend them for future work. I didn't once get a typical salesman-y vibe from them like they were just trying to push a product for an upcharge. Everything was clearly explained to me from start to finish throughout the process, and everyone was more than happy to answer all of my questions.

Also, the Coscto discount/kickbacks are pretty great!

A1 United did a great job of updating me on time of appointment and when tech would be heading my way.

Tech arrived on time and let me know what the issue was and fixed it very quickly and went over how to use humidifier going forward.

Also had an electrician out to fix some outlets. He quickly switched them out and had the right color outlets for my kitchen. Everything is working great and can’t be more pleased with the work they did for me.

I will certainly be using them again and telling friends and family about my experience.

Grant and Jake A. installed a new AC and furnace on our home. They were friendly, on-time, and professional. They continually kept me updated throughout the day as to what they were working on and how they were going to get the job done. There was a small issue with a condensation tube being too big so I called A1 that night when I noticed it and they sent out their guy, Graham (he spelled his name differently and in a very unique way but I can't remember it exactly), who was able to solve the problem quickly, efficiently, and professionally! Definitely will recommend to everyone I know!

Grant & Jake removed our old existing hvac system and installed a new one. Both gentlemen worked hard today and did a fantastic job. They were courteous and kept us informed as the day progressed. At the end of the day Grant took the time to explain our new equipment to us. Definitely recommend A-1 United!

Grant and Chris did a good job with the installation of our new furnace. It was a bit rainy out and they did a good job of covering the carpet to keep it clean while going in and out. Upon completion Grant gave me an informative walk through of the system and its functions.