United Heating Cooling and Plumbing

I have used United almost exclusively over the past 20 years and what I appreciate about them is their honesty. There have been times I was convinced I was going to need a new furnace but the technician gave furnace a good cleaning and it worked fine until I sold last house. Additionally, any time they have to come back out for the same issue, they never charge me an additional fee except and unless they end up having to put new part on the furnace (or hot water heater as happened recently). As with all businesses, is it possible they may get a bad apple every once in awhile who has come from a company who isn't so scrupulous, yes - in fact I think I got one of those guys about 12 years ago, but as with others providing their comments, I got a second opinion and then notified United of my findings and I am pretty sure that person was either let go or schooled on United's way of doing business guaranteeing it didn't happen again.

I have used United Heating for several years, they are always on time and do an excellent job. They are fair in price and very trustworthy I have never had any complaints with them or their work. Every Technician that I have met has been very nice and easy to deal with.

They did a great job! They had the furnace we wanted and installed it the next day. Their price was great too! We were quoted for an inferior unit by another company and that price was $1,200 more then United! The installers were funny and very great to work with. I will be calling them for future needs.

We bought a new home that United installed the HVAC system in. When we scheduled them for annual maintenance they were horrible to work with. Called in November but couldn't get an appointment until late January then the wanted us to stay home all day and wait on them! Then they didn't even provide a decent service. Didn't install filter, or humidifier filter. Then they would adjust air ducts! Also, they were charged more than any other service provider! We will never use them again!

99 degree day outside and my moms AC units went down it was 8:30 pm by this time. United Cooling came out in a timely manner and got them up and running. The house was cooling by time he left. I have used United for years and they have always done excellent work, are honest and fair! I can highly recommend them.

I hate writing a bad review but don't understand why so many trips. United Heating and Cooling is the company that installed our HVAC in a new build house. We had them come out last year to look at the A/C unit as it was not cooling sufficiently. They checked it out and said we were low on refrigerant and so added the coolant to our unit. The same thing happened again this year. My husband asked the tech what the cause of this could be and he said they would need to send another person out to look at it. The first visit was $296.00 which included the refrigerant and the 2nd visit cost us $279.00 to diagnose the problem. This does not include what we paid last year. We will now have to have them come out to fix the problem which, in my opinion, should have been diagnosed in the first place. Our A/C unit is a little over 4 years old and has a leak in the coil. I understand this is a manufacturers problem but am disappointed that it has taken 3 trips to figure it out. We will now have to have someone come out for a 4th time to fix it, hopefully.

Update:
Just letting everyone know that United Heating and Cooling did come out and replace our coil a couple of weeks ago. I must say that they have been very professional throughout the whole process. Customer service is key and they went above and beyond!

We have a maintenance contract for our heating & air conditioning. This company is great to work with. They are clear on what they will do, and explain all items so that you know what is going on. It is great to have a reminder call, and also a call when the service person is about 30 minutes away. Mark W is a great service person and we are very pleased.

Technician DONALD arrived on time, was very pleasant and extremely professional. He took time to explain how my systems worked, and did a complete and thorough job of maintenance. Great experience--glad I signed up for maintenance agreement with United Heating, Cooling and Plumbing.

Water heater installation needed fast due to next day surgery being performed. United's Ken S, Diane, and Bobby made it happen the same day! So very thankful for them taking care of us! Amazing service and quality of installation the best! Highly, Highly recommend United...Everytime!

5 year old home 7 visits from United, each time providing outstanding customer service however forced to work with inferior parts. 5 year old home now on my third blower motor and hamster wheel. dual zone continues to be a problem... received a call from Mgr, Joey Mannino.
WOW! over the top customer service, stayed on the phone allowing me to vent, assuring me that he will get to the bottom of my issues. hats off to United keep up the great work.